Complain about a product or service

Prescription Solutions

Elizabeth of Nutioso, AZ November 21, 2009

Looking for a way to get my generic Prevacid. Have checked with my local pharmacy, they said there is no such thing. Precription Solutions thru Pacific Care do not carry it. Wal-Mart mail order does not carry it. Where can I go to find where I can get the generic equivalent of Prevacid. I'ts costing me a fortune. Budget constraints would like to see a list of places where you can go and get the generic equavelents of brand names when your own mail order pharmacy doesn't carry it.

sara of marana, AZ November 18, 2009

I have used them for meds for at least a year. They say they dont receive faxes from my dr. he keeps copies. They said they havent received the fax and then I get a call the same day that th meds have been sent. I have called and they tell me they have no record of my dr, even tho we have been doing this for over a year.

They are rude and I dont care what insurance co backs them they are unprofessional. I am getting the last 2 meds that are due for refills and then I will switch. My peace of mind that I get my medicines in a timely manner if I do everything I am suppose to do.

Robert of Lilburn, GA October 29, 2009

Prescriptions Solutions is the preferred mail in pharmacy for AARP. I ordered a 90 day supply of Simvastatin at a Tier 1 drug expecting 0 copay. I am on Medicare Rx Saver plan with a 275 deductible. I did not realize that I had not yet made the deductible. When Prescription Solutions shipped the 90 day supply, they charged a copay of 59.71. Rite Aid charges 15.99 copay for a 90 day supply of 80mg Simvastatin.

Prescription Solutions refused to allow me to return the unopened bottle for a refund and refused to meet Rite Aid's copay of 15.99. I would like all senior citizens to know that AARP's preferred mail in pharmacy is not the place to buy drugs! Loss of 43.71. I am angry that I was cheated.

JB of Tucson, AZ September 1, 2009

United Health Care subsidiary company Prescription Solutions Pharmacy handles Specialty Medications for diseases. They mail medications that are mailed on "ice" within 24 hours. The only problem is you have to fit into their "mailing schedule". In other words, they will not mail your medicine for you to receive on Saturday. So if your medicine is on "ice" and you live in the southwest where the temperature averages 105 degrees or higher daily then your medicine will be "tainted" by the extreme heat. Prescription Solutions doesn't care about your medicine, you, or the quality of your medicine. They are not accommodating and UHC Prescription Solution Pharmacy claims mailing over night is expensive. Since United Health Care is a Multi- Million Dollar company I find this excuse to be highly unlikely. Further, Prescription Solutions provides a reminder call that is too early and therefore you cannot refill your medications due to needing a "prior authorization". The stupidity to this is that they don't even know their own rules. If you order your medicine too soon the health care company denies it and requests a prior authorization. How can they not know a "no brainer"? It is up to you the patient to advocate for yourself. United Health Care Prescription Solutions Pharmacy will not accommodate you the "patient" it is all about them, their schedule and their cost at their convenience.

Tonita of Houston, TX May 28, 2009

My brother who passed away 13 months ago used this company to get his medication. They owed him 1800. They sent a check in August of 2008, but by him being deceased, my mother was the beneficiary. We sent all documentation requested. When the check was sent out, it was sent in his name, but my mother sent it back so they can either add her name or just change it to her name. Now we can't get the amount that they owe her.

They are asking her to get forms to be signed by a judge and notorized. She is a dialysis pt and doesn't get around much. I am her representative and I have sent everything they have asked her to send. First of all this form costs money and she cannot go to some court house and find a judge to fill this form out. We are filing a grievance against this company, because they have been nothing but trouble. We did the right thing by sending the check back the first time. We need answers and fast. I don't want to have to take this to an extreme level, but for justice, I will.

Alan of Washington, DC May 22, 2009

On May 20, 2009 I refilled a speciality prescription at my local CVS Pharmacy, where I had previously picked up the medication twice. I arrived on May 21, 2009 to retrieve it, and was informed by the Pharm.D., it was rejected/denied and I was to call United Healthcare/Medco/Prescription Solutions and inquire. At this point I should note: I had exactly one pill (dosage) left and since it's a cutting-end "speciality medication" one cannot miss a dose; otherwise the bug could/would become resistant to the "speciality medication". I was in shock; and rather angered. After many, many minutes on the cell phone, being transfered from one place to another (within United Healthcare/Medco/Prescription Solutions) I spoke with a CSR at Prescriptions Solutions who informed me my "speciality medication" was no longer allowed to be filled with my local CVS but through their offices, in Kansas; I live in DC. But this wasn't going to be a problem as "they could overnight the medication to my home" (CSR). Well, I wasn't going to be home today, May 22, 2009, to receive it. Again, not a problem as UPS (think Brown) could leave it without signature. I provided the CSR with my address info, etc. (which is interesting in itself, as they had usurped control of my medication but not my account info from parent United Healthcare?), to be delivered before noon. I was doubtful so I ventured home for a late lunch and ... no pills waiting for me; glad I was skeptical. If I had waited until I got home, there would not have been any waiting for me. So, I began calling the phone tree and finally worked my way through to a human voice, and asked where are my pills? The CSR searched Brown and said: "they tried to deliver but as an apartment number wasn't provided, [they] couldn't deliver and it wasn't [her] CSR fault that I didn't provide an apt. number and the medication could be re-delivered Tuesday, May 26, 2009". CSR calls UPS and asks for re-delivery today, so now I wait. But I had to return to work so I'm not there (home) so hopefully one of my apt. neighbors (only 12 in the complex) will be, so as, to open the exterior door for UPS. Whereas, I could have picked up the speciality pills myself at CVS back on May 20th; sans the resulting drama, worry, phone time and high stakes.

Antoine of Germantown, MD May 5, 2009

Prescription Solution designated as the preferred Mail Order Pharmacy by AARP/United Health Care Insurer of Part D for Seniors. On April 26 I placed order refill for two my heart and blood pressure medications. On Monday April 27 I was informed by their automated telephone service that the medication was shipped and that I should except receipt of said medication within 3 to 5 days via USPS.

On Saturday May 2nd, I called to check on the status of my ordered medication. The Agent on the phone informs me that one medication is out of stock and they have no information as to when the supplier will have a delivery for them to fill my order. and Subsequently They have withheld the delivery of the other medication for no reason, as well. The agent's comment someone should have called and informed me of the delay, but failed to do so. This is the most irresponsible negligent dealing expected from a Mail Order Pharmacy.

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