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Walgreens

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Walgreens Co. is the nation's largest drugstore chain with fiscal 2002 sales of $28.7 billion. The company operates 4,120 stores in 44 states and Puerto Rico, in addition to Walgreenss Health Initiatives, which provides mail service prescriptions, pharmacy benefits management and other clinical services.

In August 2003, the company launched www.WalgreensEspanol.com, making it the first national pharmacy retailer with a Web site designed specifically for Hispanics. The Spanish-language site provides drug information, an online prescription refill form, a store locator and directions on how to use some of the services on www.Walgreens.com.

Walgreens claims it was the first pharmacy chain to fully integrate its online pharmacy with its retail locations, offering patients the ability to view and update their personal prescription history while online. Walgreens full-service online pharmacy was launched in 1999, and its online drugstore debuted in 2000.

All this sounds fine and no doubt many customers are satisfied but Walgreens has some problems in its pharmacy operation, as detailed in the complaint pages listed to the right.