Complain about a product or service

Wal-Mart Pharmacy

Paula of Venice, FL February 24, 2006

My doctor called in a prescription for my 3 year old daughter for Tamiflu at 5:00 pm so that we would be assured that she would begin the medication within the required 24 hr period.

When we arrived at the pharmacy 2 hours later it was still not ready because they said they were missing her birthdate and decided not to fill the rx. We had our other daughter's rx filled there 2 days prior so all our info was in the computer. When we arrived they said they would now process it and it would be ready in about 2 hours at which time we phoned and were told it would not be ready until morning. The reason the doctor called in the rx was because it was already 5pm as we were leaving his office and this med needs to be started within a 24 hr period of the first flu symptoms.

Although this was explained to them they had no interest in our urgency and were very unsympathetic. We returned the next morning and when we arrived home with the rx I discovered that the powder solution in the box was never mixed with the water as clearly instructed in bold black lettering on the box: NOTE TO PHARMACIST- PREPARE THE SUSPENSION AT TIME OF DISPENSING. MEASURE 23 ML OF WATER AND ADD THE TOTAL AMOUNT FOR CONSTITUTION TO THE BOTTLE AND SHAKE FOR 15 SECONDS.

How does a pharmacist not know to mix a powder solution? First of all it took them all this time to simply take a box off the shelf and put a label on it. The instuctions on the front of the box said to give 3.8 ml 2x a day. If this was a mom that was unfamiliar with this med maybe she would think that she should be giving this med in the powder form that it was received. Tragic consequences could result due to an inexcusable oversight.

When we brought the bottles back to the pharmacy they acted very surprised. After returning home with the mixed bottles I noticed that it was very watery unlike the same thick solution I had recieved 2 days prior for the exact same med for my other daughter. After feeling very unsettled by the series of events I contacted the pharmacy and questioned why there was such a difference in the texture to which they could give me no reason. Comparing the two bottles it is not possible that this was the case. I decided to not give this med to my daughter after fearing that all the mistakes that day could lead to a possible tragedy and I was forced to give her some of my other daughters med until my doctor could call in a new rx to another  pharmacy. I am extremely annoyed that I paid 66.34 for medication that I felt unsafe giving to my child and now I will be forced to pay another 66.34 to another pharmacy to get the correct med.

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