Awesome Auger

L. of North Hollywood, CA August 14, 2009

This business is such a fraud. What I'm most upset about is that I fell for their gimmick. Their tool seems reasonable, but their ordering process is deceiving and sneaky.

I went to the internet to order their 19.99 tool. I figured if it doesn't work it will be 20 or 30 down the drain, big deal. The webpage where orders are submitted does not give you a chance to review your order. After all the free stuff they promised, my bill totaled 105.78. What a fraud. I immediately tried to cancel: ha! You can't cancel anything. I sent them an e-mail and asked them to cancel it. I got an e-mail back the following day and was told that the order had already shipped.

Sure it did. Billy Mays is turning in his grave. Those of us who sell things on the internet are insulted by companies such as this one. Several posts mentioned that they have to be stopped. Truth is, we as consumers have to be less gullible with this TV crap. As a poster mentioned, it will be very hard for me buy any TV product. I've purchased numerous things thru amazon and e-bay, and never have I've been treated like this sleazy AUGER.

beth of mohrsville, PA June 26, 2009

saw tv inf commercial - logged on for INFORMATION - had to add credit card info before information would be given..should have known right there - that they were a fraud...added my personal info as stated previously by other consumer complaints - to get from 1 page to another - you kept ordering - thinking and having experience with MANY online ordering companies previously - they always allowed you to check your order - confirm and change your order before submitting - likewise I called the very next day was told not processed yet - call back the next day and than it was magically on the truck and processed - so order could NOT be cancel... but I could return it and would receive a credit - my bill was 110.65 recieved a credit of 45 - so I am out over 65 - many calls - tried my credit card company - and Discover after filing a dispute said they can not do anything else about it - if you return it Awesome auger states - consumer responsible for S&h&p - how can processing be MORE than the price of the product!!!

Kathleen of Bullhead City, AZ May 30, 2009

I placed a web order with Awesome Auger on Saturday, 05/16/09. The website asks for all billing information, then gave you the option to order additional items with the awesome auger. In addition to the auger, I ordered one each cordless power drill, drill warranty, weed auger. When I finished with ordering the additional items, website confirmed my order without giving me the option to review my order, nor did it give me a total price. The site did give me a confirmation number of order and also stated that I would receive an e-mail confirmation. Never received e-mail confirmation.

Next day, Sunday, I was checking bank accounts, and found that Awesome Auguer had charged me 158.58. I could not call customer service on Sunday, because they were closed. Monday morning I contacted Awesome Auguer customer service to cancel my order. I gave the rep the order number. Rep could not find order and told me to call back on Tuesday.

So, Tuesday morning I called again. I gave the rep the order number and told her that I wanted to cancel my order and gave her the reasons for cancelling, being that their website was an unfriendly website (site not letting you review your order nor a price). Rep also told me that I should have been writing down the prices as I went along, so I would have known what I was being charged.

I'm on the computer, why should I need to go back and forth between writing and computer (does not make sense). Site should have provided me the total price. Rep then told me I could not cancel my order, because it was already on the truck. I emphasized that I had called the day before and reiterated on what I was told. I also told rep that I was going to send back the order for a refund. Rep told me I was responsible for all shipping and handling charges and return postage. Because I had no idea of the charges, I asked rep what was the shipping and handling charges. She gave me an answer of 113.70. The costs of items ordered was 44.88. So, I decided that it would not be beneficial to send back.

On Wednesday, 05/27/09, received a pkg from Awesome Auguer. Opened the pkg and found two of each item. Never did find the drill warranty. So, here we're stuck with the additional items, which we do not need. I do a majority of my shipping on-line, because I am disabled. I have never in the years, ever came across anything like the Awesome Auguer. Every site I have order from have always given me the option to review my order, total price and e-mail confirmation of order. The Awesome Auger doesn't do what it is suppose to. What a rip-off. I expected to pay maybe around 60.00 total (including shipping and handling). I was totally shocked of what was deducted from my account. That's almost a 100 difference in price.

William of Long Beach, CA May 13, 2009

I ordered the Awesome Auger and extension and cordless drill. They ask for your credit card info early and then take you through a mind-numbing set of choices. I hung up. So I looked up their web site and immediately cancelled my order. They responded back that they could not find my order. This all happened on 5/4/09. On 5/13/09 everything arrived as ordered. I was shocked to find that the P &H was 48.90. I called their customer service people (1-866-504-7702) and she could not give me an explaination for the outrageous amount. She offered to knock off 10 for my grief.

Denise of Revere, MA November 9, 2008

i ordered the awsome auger on the internet. when i saw that 48.85 was deducted from atm account, i called right away to cancel. they said the item was already shipped. i tried for a hour to get reimbursed my money. they said just 19.95 would be reimbursed. that i would have to pay for the shipping and handling charged of 28.90. i could return the auger but keep the drill, i would have to pay the shipping and handling chargers to return the auger.

Jerry of Nokomis, FL November 7, 2008

On Oct 17 I telephoned this company to order their product advertised on television. The sales pitch man,Billy, said that by ordering now two augers, an extender and a drill would be provided for 19.95. The automated telephone recording required a credit card number and a mailing adress - then proceded to qualify the offer by requiring additional funds for the drill and to state further conditions. There was to way to stop, interupt, or rescind my order. I repeated the call reaching in turn Donna, and supervisors Ami, Amanda and Jill and stated that I did not wish the order to proceed.

I was initially told that my order was not in the system meaning that it had not been filled. On Oct. 30 I received a parcel shipped Oct. 23 containing two small augers (used to drill for planting). My telephone call to supervisor Jill offered only to replace the missing items, the drill and extender, for an addtional charge. I refused anything less than a credit to my Visa card or receipt of their full advertised item set.

I have two short drill bits that have no use without a drill and an extender -that allows as per the TV demonstration by Billy for standing to create openings in the soil for planting. As a retired 66 year old male with spinal and leg disabilities I would be unable to operate anything less. The charge to my Visa account is 30.55 that includes tax and shipping.

Derrell of Jonesboro, GA October 17, 2008

While watching previously recorded video of tv programs, I saw an ad for an awesome auger offer. The details include a total of 3 auger bits and and free extender, plus a free drill; just pay shipping and processing. My wife placed the order to the phone number provided. My wife informed me that the order conversation was a bit confusing, and could not tell me what the shipping and processing was going to cost.

Being suspicious, I went to their website, got their contact information, and sent an e-mail asking that they not ship until I got exact cost amounts from them. I received a reply explaining that the items were free, but there were shipping and processing costs. In the same e-mail they broke it down to 19.95 for product + 8.95 shipping and handling, total 28.90.

After reviewing the taped commercial several times, I have concluded this is an outright fraud. In their own e-mail reply, which I have retained a copy of, they contradicted themselves. So I replied and asked them to cancel the order. They replied that they could not cancel it as it had already been put in warehouse status. I then replied that I would decline the charge on my Visa card. I also informed them that I had a video tape of the commercial offer and would make a complaint to the office of consumer affairs along with the video tape as evidence. The e-mails stopped immediately.

In just a few days, I received 2 little auger bits, no extender, no drill, and a bill for 28.90.

If the items were free except for shipping and handling, where did they arrive at 19.95 for net product?

Incidentally, there was a disclaimer concerning the drill. The drill shown was a cordless drill. A notation indicated that this was an upgrade, which infers that the drill you would get for the amount offered would not be the cordless model. I figured that meant an electric corded version.

Sondra of Leesburg, VA October 6, 2008

I ordered the Awesome Auger apx 3/4/08. I did not recieve the product and tried to call and e-mail but got no response. On apx. 6-10-08 I received part of the order (two medal Augers but no other product to complete the order. On 6-11-08 and again on 6-13-o8 my credit card was billed 28.90 x two. I ordered one auger at 19.99 plus shipping not two augers.

When I finally got thru to a real several weeks later she said one charge was for shipping charges. I gave her a very hard time as she went in circles trying to explain something that could not be explained logically. She finally agreed to refund the second charge and agreed to send me the complete order. I could nor use the auger without all the parts! In July a credit for 28.90 was reflected on my credit card and I had received the complete order. (which was a piece of junk) and not what the commercial reflected that I saw and ordered on TV.

On my August credit card statement 2008 I now have another 27.90 Charge! I called. After waiting on line I spoke to someone and ask for a supervisor who was unavailale to take my call she will call me later! I would love to stop these people as they are still advertising on TV.

I have spent hours of my time since I ordered this product in March. I have not been able to till my garden except with a hoe. I am 64yrs. old and had wanted to make gardening easier for me and my husband as was reflected in the TV add. Unfortunantly the Auger doesn't work, I received my order in mid summer, and my credit card has been overcharged and interest is still accruing.

Peter of Norco, LA August 15, 2008

I saw an advertisement for the Awesome Auger gardening tool on TV. The device shown was a green, battery powered drill with attachments for tilling the soil. I called the phone number displayed on the TV screen and got a computer answering service. The voice asked me for the usual name, address and other particulars then asked me if I wanted to buy the Awesome Auger for 19.95. I said yes then asked me if I wanted a second Auger for 14.95 to which I said yes. Then it asked me if I wanted the battery powered version for an additional 40.00. I thought I was buying the battery powered version all along as that was the item shown in the TV commercial.

Then I tried to get the attention of a human operator by repeatedly punching the 0 button but to no avail; the computer voice kept droning on and on. When I couldnt reach a human operator to cancel the order, I hung up. I thought about redialing the number but I remembered that at no time was the option given to access a human operator. Later, I called FNB of Omaha (AAA credit card) to file a complaint.

I am now in possession of two corded pieces of junk which I did not order with a net price of 34.90 and a P&H charge of 57.80 (I am still trying to figure this part out) for a total price of 92.70. 7/24/2008 I called Customer Service to speak to a representative about returning these items. A computer recording gave me an item return address option but said that all reps were busy and to call back at a later time. Well, I dont want to return the items without a Return Materials Authorization number (I may be denied a refund without it) and that can only come from a human operator and I dont want to pay return shipping since I didnt have a chance to cancel the order, and the P&H charges are outrageous.

I am appealing this purchase on the grounds of deceptive TV advertising and inability to access a human operator to clarify the nature of the items of purchase, the P&H charges or to cancel the order. My credit card was charged for this junk and I was not able to access a human operator to discuss charges or to cancel the order after finding out that I was not purchasing a battery powered item.

Ken of Libertyville, IL August 1, 2008

I saw the infomercial on TV and went to the web site. Entered my credit card info but never actually ordered anything (never hit submit or OK or anything else - just went on to view other options they were offering). The site / offers were so confusing I finally just closed-out. And what they sent was rediculous - three sets of the same thing (the augers) with no connection rod and no drill as was advertised. It was completely useless. Their web site apparently captures any key strokes (isn't that illegal?) and that's how they were able to run my credit card.

After returnig their junk they finally issued a credit but it cost me 26.85 for their shipping charges plus what it cost to do the return.

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