Shelly of Seltzer, PA, writes:
My husband and I joined this club and are to make monthly payments. The club is supposed to be able to purchase items for us at a much lower price than retail. We have been extremely upset with the service we have gotten from the company.

The idea is that you can come into the showroom and look for what you need or call them with a manufactuer and a model. They would look up the item for you, tell you your price, and then order it for you.

We asked them before we purchased how it would work if we no longer lived in the area. They said it would not matter, that we could still do all of this over the phone. We have tried on several occasions to call these people to help us with stuff we would have like to purchase. We have since had to buy things due to the fact that we could not wait for them.

The phone is a) not answered, b) put on hold (long distance), c) put on hold and then never picked back up, d) put on hold and hung up.

I was so furious with them that I sent them a letter telling them how very unhappy we were and that they have not fullfilled their part of the contract. I would therefore not make any payments. I have since had to make the payments because they have threatened us with a collection notice.

I am not sure how much of this I can prove with the exception of phone bills. I really am having a hard time making these payments if I can never get any service from them. Please help me. What are my options and what can we do? I would not mind making these payments to another franchise that will help us and is a little closer.

Shelly should send the company a certified, return receipt requested letter, informing them that since they are not providing the service she contracted for, she will no longer pay for it.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.