Sergiu of Brookline, MA, writes:
A charge for $104.99 attributed to "DMK*VALUE PLUS" appeared on my credit card. I called their 800 number. The first person who answered the call told me that I had agreed on a one-year membership, which had started one month ago. However, they can refund $86.

I pointed out that I didn't agree on any membership, but in any case one month (1/12) of $105 is $8.75, so I should be refunded $96.25. She said, with growing impatience, that the membership was only $99.99, but $5 was for "shipping and handling," and that is not refundable.

I pointed out to her that I did not have anything shipped or otherwise handled, so that I expected $96.25. She said that "THE SYSTEM" only allows her to refund me $86, but she can send me a form in 10-15 business days to ask for the rest. By now, she was screaming into the phone.

I asked for a supervisor. About 5 minutes later I got one, and started from scratch. Same story. I asked for her manager. She said that the manager was on vacation. I asked for the manager's name. She answered that security prevents her for saying the name. I then asked for the manager's manager. She said she believed that that manager was on vacation too.

I was growing impatient, and asked her to refund the whole thing. She said she couldn't. I said that this was unacceptable, and I demand my money back. She refused. She asked for my address to send the form. I asked her what address she had for me, and it turned out she had an address that was 3.5 years old! So how could I have bought their service 2 months ago when they didn't even have my address. They clearly used an old credit card charge!

So far, I have $104.99 wrongly charged to my account, and a really offensive 45 minute conversation with people who are clearly NOT in the "customer service" business.

This is either a scam or evidence of extreme incompetence. It will be interesting to see if this happens to others.

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If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.