Eppicard

Eppicard • EPPICard Scam Pops Up In Indiana • Consumer Complaints

The Eppicard is similar to an ATM card and is used by many state and local agencies to distribute unemployment benefits and other social welfare payments. But look out! Scamsters have found ways to turn the cards to their advantage. See our story for details.

mindy of rocky face, GA October 23, 2009

I get my child support on this card . When I go to use this card at certain retailers..its declined despite having money in there. The fees are crazy! Half the time the money isnt on the card on time. I think its a rip off and the media should somehow be contacted to do an investigative report on how consumers are ripped off. The law should also be changed on how money is disimbursed, espically child support.

brenda of electra, TX October 23, 2009

i made an online purchase on august 4, 2009, total purchase 213.93, which was charged as cash purchase on my child support debit card. part of the merchandise was on back order, so the company credited my card back 48.97, then charged my card again the remaining 165.95, without the original 213.93 dropping off. i spoke with eppicard the same day the transaction occurred, they told me both the 213.93 and the 165.95 was a cash purchase. i spoke with corporate representative of the company that i ordered the merchandise from and was told that the original 213.93 was just an authorization and should never have been charged to my account.

i have been trying to get this resolved for almost 3 months now. even though eppicard knows the problem is between them and the company i ordered from, they have been no help and are very discourteous. i have done conference calls with them with the corporate representative from the company i ordered from on 2 separate occasions. eppicard had 45 days from the date i filed my formal dispute to resolve it. that date has come and gone and my dispute is still "pending", and i have a sick feeling is will remain in pending status. i have spent countless hours on the phone with these people and have been treated like a dog and nothing has been resolved after almost 3 months. most of the representatives have the attitude that you are a welfare case, trash, in other words, and treat you accordingly, and you have no recourse.

francine of buffalo, NY September 27, 2009

NYS eppicard declined a purchase 3 times despite there being enough money in the account to clear. I checked the balance and saw that they removed the money from the account for the three tries. The company that I was making the purchases with called the customer service number and had a three way call with me and the company. The woman was rude and said you cannot make purchases unless you physically swipe the card which is not true. She then said that even if they do not approve it they take the money out of the account and then will put it back in 5 days. This system is terrible and needs to be corrected.

Deborah of Kershaw, SC September 6, 2009

I receive my unemployment benefits on one of these cards from NC. It says you can check your balance, etc online but when I try to register it always says my username or password is incorrect.

Tonya of Hephzibah, GA August 28, 2009

Unable to physically sent my son to withdraw 100.00 of my Eppic card that was only used 2 hours earlier by myself. He had my permission, made the transaction, the card, receipt was returned but no money! He called immedately while at the ATM. I called Eppic card customer service and I was told 5 to 10 days to go through a process. What am I to tell Scanna, when I had just told them a payment will be made in the morning...with the money I never recieved.

Now, I have to prove and fight for something that belongs to my daughter and her well being. I told my son to get a balance and each 3 transaction I was charged 1.25...a fee that is never to be charged, according to all information I have about my card. I do not know what is going on but it is not cool at all! I am disable and was terminated recently because of my disability; with no other income coming in, this was my only means of support and 100.00 just went into thin air.

anita of atoka, OK August 27, 2009

i recieve my child support on an eppicard... whether i wanted to or not......in weekly payments, which aren't much anyway. numerous times i have checked my balance to find that whatever amount i had left over from the previous week, no matter dollars or cents, had mysteriously vanished when the new deposit was added to my card. i have called and spoke to multiple eppicard representatives and always get the same answer, there was no balance remaining on this account before deposit made, and i have kept careful account of the balance. not to mention, when comparing my records with theirs, they match, but still, money is missing. and they had no right to simply confiscate it when the new deposit is made.

carmen of stockbridge, GA August 20, 2009

I too am having problems receiving payments within a timely fashion with eppicard. The paper checks took two days to receive our child support payments the faster electronic method takes two weeks sometimes. I would hope that the state is not purposely witholding our funds in THEIR accounts to draw interest off of our money when we are already being charged an annual fee to even receive child support in Georgia. Please help if possible. Thank you

Catheline of Lebanon, PA August 19, 2009

I was refunded 83.00 from Geico on 8-16-2009. Before this lady I spoke to 2 other cust. serv. reps and was given no help at all. This lady-Danielle- really disrespected me by coming out very boisterous and refusing to help me. She then even hung the phone up on me. All their reps have been unhelpful but she was really classless.

Teresa of Henderson, NV August 16, 2009

This service company who controls government funds for unemployment is a rip off and I do not understand why our government continues to use them. Has anyone else had the experience where you are trying to resolve something and all of a sudden they say, I am sorry I can't hear you and then their phone starts going in and out so they don't have to resolve the issue.

It is impossible to get through to them, their system doesn't tell you how, you have to keep calling and trying other options, all the while, even though you didn't get assistance, they are dinging you 35 cents each time you Tried to get ahold of them. What a lousy trick. My internet access has been blocked for months, I can't see what is going in and what is coming out of my account, all this time they keep dinging while I can't get through to anyone to get the Internet fixed. After talking with unemployment, they told me a trick to get through.

I called, spoke with a representative who said he doesn't handle the website area, I asked for a manager. As soon as I explained my situation, the manager then started blanking in and out the call pretending he couldn't hear me... however, the last few words were very clear. Have a good day, then he hung up.

This is so wrong! Now, suddenly access to my account works. I can get in, BUT, once I hit statement... every single time, it tells me the sytem has timed out as if I took to long. WHAT A SCAM. Now, you log back in... how many times are they going to do this and then charge me 35 cents for trying to see what has been happening with my account.

WHY DOES THE GOVERNMENT KEEP USING THESE PEOPLE, I KNOW I CAN'T BE THE ONLY PERSON HAVING THESE PROBLEMS! Even the unemployment office showed some disgust with their tactics. It is not as if the unemployed in this economy do not already have it tough enough, this is just rediculous!

Gary of Roseville, CA August 7, 2009

I purchased a tire for my card. The cashier told me that the 3-digit security number wasn't being accepted. He swiped it again with the same results. I then went to a bank and withdrew cash from the card. It has now been 4 days and the "pending" charges have not dropped off. Last week the same thing happened with a different purchase. I cannot get a human at their customer service. As automobile tires are very expensive, and I have in effect spent 3 times the price for it, I have no money in that account that is available.

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