Complain about a product or service

Fast White

Amy of Phenix City AL (7/22/03):
I received a telemarketing call from this company at my home phone number offering me a free trial of their Fast White teeth whitening product. I was told it was absolutely free to me. I asked about this at least twice during the conversation. When the man began to repeatedly ask me if my address and phone number was correct I became suspicios as everytime he would ask me, I would hear a beep and then would have to answer yes or no. I was ONLY asked about my address and name over and over again, I finally hung up on the telemarketer.

A few days later, my fiance's bank account was charged $7.95 via his debit card, the transaction was made by Fast White. He went to his bank and asked to know where the transaction was made from and if there was a phone number he could contact the business at as he did not make a purchase from them. His bank advised that there was no info in regards to the transaction so he filed a dispute. A few days later, I received a package addressed to me from Fast White. I opened the package and obtained the 800 number. When I called the 800 number and spoke to a customer service rep by the name of Mary Hurley she advised that in order for them to have charged my fiance's debit card I would have had to have given them this info. I advised her that I did no such thing and that I am not even on his checking account nor do I have authorization on his account. She then told me that they would have to listen to the recorded conversation between myself and the telemarketer to find out if I did indeed authorize the sell.

She advised that they would of told me that there was a $7.95 shipping and handling fee. I advised her that the man repeated several times that it was absolutely free and I NEVER gave him any financial information. I also advised her that I hung up on the man and did not complete the call. She advised that they would be researching it and I could call back in 5-7 days to find out the results. Not happy with this result, I called back and spoke to another woman at the 800 number and she advised that they had charged another $35 and something to my fiance's acct that same day (7/21/03) and that the second package had been mailed to me.

I immediately advised the woman, whose name was Elaina, that I had not authorized anyone nor did my finace authorize anyone to debit funds from his account. The woman advised that they were just a customer service agency, who didn't have a name might I add, that took calls for Fast White and that all they could do is try to find the tape and research it. I asked her if there was anyway to contact the company who is directly debiting my fiance's account and she said no.

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