Complain about a product or service

MWI - What Can I Do?

MWI • Consumer complaints • Act fast! • It adds up • Who did it? • Lightning strikes twice • What to do • Sample letter --- • Vertrue - the parent • An insider's view --- News • MWI Will Pay $1 Million to Settle Florida Suit • Minnesota Sues MemberWorks

Negative option schemes like MWI are a pain but if you handle them quickly and correctly, they don't have to grow into a super-migraine. Here are the steps we recommend:

1. Notify your credit card company

You should immediately call your credit card company and tell them you want to dispute the charge, pursuant to the Fair Credit Billing Act, which requires banks and credit card companies to allow consumers to dispute a charge by demanding a proof of purchase.

You have only 60 days to dispute the charge in writing. Don't waste it.

2. Notify the company

Send a certified, return receipt requested letter (very important) to the company. We have suggested language you can use. Make a copy. Keep the copy. When the delivery receipt is returned to you, keep it too.

Don't try to email or call the company. It is a waste of time and not legaaly binding.

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