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Ronco Showtime BBQ Rotisserie |
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Vicki of Vancleave, MS October 31, 2009 Rotisserie part broke on 11/08. contacted company on 3 different occasions about part, and have yet to receive it. Last contact was 07/10/09,and was told part would arrive in 90 days. still no part, and have not heard from them. Just e-mailed them again and will call again next week. I think its pitiful that I have been unable to use this for a year, considering what I paid for it. It was the deluxe edition. John of Grand Prairie, TX October 6, 2009 My story is similar to other complaints. I did not the reputation of Ronco. I mistakenly ordered 2 sets of knives. I immediately (within 2 minutes) attempted to cancel the order. My credit card was charged. The order was placed on a Sunday. I called first thing Monday morning to cancel. I was told it was too late, the order had shipped. I was instructed to refuse the shipment. I did so. Ronco says they never received the knives back and will not issue a refund. Have contaact them repeatedly. Will not answer emails. Un-cooperative on the phone.Thieves, liars, crooks. Scott of lowell, IN September 29, 2009 Well I ordered the six star like everyone else over a year ago. Well after many call and pretending to be someone else I am finaly getting my product. EVERYONE fax CESAR at 818-253-3862. Do this over and over and over again you will get a call back also call Joana at 800-463-3339 you may have called this number before but ask for ext-6022 also do this over and over. This is how I got my product after a year.... White of Oak Park, IL August 9, 2009 The dial to my rotisserie broke after, oh about 24 uses. These things happen. What SHOULDN'T happen is the runaround I've gotten to obtain a new dial. E-mails are not returned and each time I call "customer service," I'm told in a rather curt manner to call back in 2 weeks. george of port charlotte, FL May 23, 2009 I purchased a ronco showtime oven on Mar 21st. 2005 with an extended service contract good for four years plus six months. i contaced ronco on 3/17/09 by fax and provided my warrany information, explained the oven was not heating. Repeated calls are ignored, they promise to honor the warranty but no one responds. Indians answer the phone and repeatedly lie. Theresa of Kempton, PA May 19, 2009 I purchased the Ronco Rotisserie as a Christmas gift from my mother. I purchased it from Kohls. I mailed the proper documents to Ronco to receive my 30 rebate. I believe I mailed it before Christmas. As of today, May 19, 2009, I have not received my 30 rebate. I will try to contact them, since I have not done so yet. However, I'm not very confident that I will get anywhere. Class action lawsuit? beverly of medina, OH May 12, 2009 purchased showtime pro in dec.2008. Gear wheels with nonstick rods broke. I want a new one at ronco's warranty guarantee. I will not pay shipping or other expenses. The phone numbers i was given were bogus. I will contact the better business bureau and our state attorney general office of consumers affairs if this is not handled within a timely manner. 5 to 7 business days, and I expect a response from your company. I have read of all the complaints from your company and I will take action if nothing is done and I get the runaround. I will be waiting for your response. CHERYLE of AUBURN HILLS, MI May 5, 2009 We contacted your company in December 2007 to get a few of our knives replaced as they were broke. We followed the proper procedures to send them back in with a check for 10.00 to get them replaced or fixed. We sent in the knives and a 10.00 check that has cashed for shipping back in January 2008. It was sent Fedex to show your company received everything. Please see all the enclose documentation. After many times to contact your company and receiving a different person and story each time. Please see the enclosed notes of our many many attempts to contact your company over 16 times to complete our request. This is horrible customer service. I am going to contact the BBB and report this. You many have a great product but your service levels are unacceptable. I am faxing you this ever week until this has been resolved. Kristi of Heath, OH April 13, 2009 I purchased my Ronco Rotisserie, December 2008, from a kitchen store in my town. I have no complaint about the product. I sent in the rebate offer way before the deadline of January 09 and have heard nothing back from the company including the rebate. It has been over 4 months. Karen of Fond Du Lac, WI April 7, 2009 Advertisement
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