Trilegiant - Complaints

Linda of Palmdale, CA March 19, 2010

They took 12.99 directly out of my account! I had to recycle as many aluminum cans that i could find to cover for my lost to avoid any over draft fees on my account. I didn't ask for their service. I don't even know what their service entails. I almost drafted my account and didn't have enough money to pay for my auto insurance because of Trilegiant (TLG). I also falsely accused my sister for stealing money out of my account since she has done it before. It was a big fight for something so not necessary. I so want my money back.

David of Portsmouth, VA March 16, 2010

I notice a 12.99 fee on a bank account that I never remember authorizing anyone to take... After several phone calls my wife and i learned that I supposedly signed up to get a free credit report and trial membership, that if not cancelled would cost 12.99 per month. I told the company I had never signed up for any such thing. they assured me they had a copy of the signature on file, where I had signed up for it.

I demanded that they send me the signatuer card showing I signed up for this service. To date I have not received that signed authorization from Trilegiant. 12.99 for about 5 months charged to my account. a 35 overdraft fee that the charge caused and a 30 stop payment that I had to do to keep the company from charging my account any further. Several hours on the phone with the company.

Helen of Liberty Hill, TX February 24, 2010

I have now been billed 3 different transactions on my Discover card from this company that has other complaints on them. 2/10/10 84.99 2/17/10 69.99 2/18/10 69.99 I have never done business with this company nor have ever authorized any charges from them.

Maria of Galloway, NJ February 13, 2010

I had a unauthorized charge of 13.99 on my debit card by this company. I have to cancel my debit card. Now i have to wait 5 day to get one back. I drove to my bank like a crazy person,to avoid more charges, i could it have an accident, i could not eat or sleep.

john of Canton, OH February 10, 2010

This company claims I signed-up for auto-vantage through my bank (CHARTER ONE) and also claimed to have sent me some sort of gift??? mp3 player that I never received. they accessed my bank accnt.8-28-2008 and withdrew 11.99 untill I found this fraudulant charge was being taken out of my accnt.on 12-29-09 a total of 215.82 was removed. I have attempted to recover these charges through Charter-One but they will only help recover two months of charges...even tho the original advertisment from Trilegiant came in a letter that Charter-One sent me.

Sandra of Floydada, TX February 10, 2010

I am being sent checks that look legitimate. I mistakenly cashed a couple and have since been charged a monthly fee on my credit cards. I have gotten the charges off, but every few days I am sent other checks. I have asked that my name be removed to no avail.

Ann of Santa rosa, CA February 10, 2010

I recently looked at my checking acount statement and just found out after I called Great Fun's 800 phone # that they have been charging 12.99 a month FROM my checking account for 14 months! For a membership I NEVER signed up for. I want my oney back and had to cancel/change my ATM debit card. These people are crooks! I sen them a faxed letter demanding a refund. we will see if they refund my entier 180.O0 + aomunt they OWE me.

Is there anything else I can do? Call the Attorney General of California? or is their a class action lawsuit that is currently being reviewed on them? I saw on the internet other lawsuits they have already bee settled on them -do I have any recourse? this is disgusting and an injustice! I have lost a good amount of money- 180.00, not to mention the inconvenience of having to close my ATM account and wait for a NEW card and now I cant make debit/visa purchases until I get my NEW card!

Susan of Jacksonville, FL February 9, 2010

On 2/7/2010, I noted two charges against my Chase Visa card made by TLG*Great Fun. One was on 1/25/2010 and one on 1/29/2010. Each was for 36.99. A phone number showed up with one of the charges. I promptly contacted that number and was told by "Abby" that I had signed up for their "service" (a premier discount service) when I made an internet purchase from Footsmart.com.

After a 20 day trial period they had started charging me a quarterly fee of 36.99-- the Jan 25 charge was for the last three months and the Jan 29 charge for the next three. When I demanded my money back I was told I would receive a prorated refund of 31.99 and was given a cancellation number. I called my credit card company right away (CHASE!) and was told to wait for the refund to show up and then call back to dispute the remainder of the charges. The Chase rep. also managed to talk me into purchasing some type of identity fraud program for 7.99 monthly, which I plan to cancel after reading they are affiliated with Trilegiant!

After making those phone calls, I did an online search and read all the online complaints about Trilegiant. Today I called the TLG*Great Fun number again. I was very polite and calm, and managed to learn from "Asha" that I had signed up for their service 9/7/2009, when I made a Footsmart purchase (note: the actual date of my purchase was 9/5/2009). Apparently I accepted an offer for a 20 rebate on my purchase, which meant that I had accepted their offer to join this "premier discount service."

I was then sent information by e-mail and regular mail which contained the rebate check. I either never received any of this or just threw it out as junk mail. Asha told me I had a 30 day trial membership (not 20 as Abby had said). She did not know what the offer associated with the Footsmart purchase had been but stated TLG got my credit card info from Footsmart. At that point I asked to talk to a supervisor and was connected to James Cruz. He told me that I had accepted an offer for a 20 rebate that appeared as a pop up associated with my Footsmart purchase. He would not say how they got my credit card info and denied that Footsmart had given it to them. He even stated "We did not go to Footsmart and say give us Ms. X's information." He did state that Footsmart allows them to offer their service through their site.

I mentioned several times that I thought this was a scam. He is supposed to be mailing me information showing exactly how I signed up. He also is refunding me the ENTIRE AMOUNT that has been charged to my credit card (funny what the word SCAM does to people). This company settled a 25 million class action suit in Illinois in 2008-- how are they still getting away with such sleazy business practices?

marie of spartanburg, SC February 3, 2010

My Chase credit card was charged for 36.00 from Great Fun for services I did not receive. When I called to cancel, I was told that i could not cancel. I also was not informed how Great Fun obtained my credit card number. After doing some research, i discovered that my bank, is in partnership with Trilagent and has allegedly partipated in these fraudulent activities. It should be noted that CHase tried to sell me fraud protection even though they have partipated in this fraud.

emotional stress. loss of sleep. i'm on Disability and live on a fixed income, so have been very concerned about being billed for services i have not received. I am afraid to purchase anything online. I also felt like Chase tried to bully me into purchasing their fraud protection plan.

Linda of Boynton Beach, FL February 1, 2010

I received in the mail a 'packet of services' that I could use from Privacy Guard. In the small print on the back page - it said that after my trial period I would be charged 14.99 membership fee. Well what trial membership???? I immediately called the company and they told me that BUDGET RENTAL CAR gave them my credit card and authorized a trial membership in Dec. 09! I have not rented from BUDGET in two years!!

How dare they give my card information to this PRIVACY GUARD for a trial membership. I ws not even aware I had a membership. I cancelled the membership immediately and got a cancellation number, cancelled my credit card and am now reporting this scam. Thank goodness I can read the small print on the back of the welcome letter- because ordinarily I would not even open this junk mail.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |