Trilegiant - Complaints

william of new bern, NC August 11, 2009

I am a service memeber stationed over seas and I noticed on my statetment that I am being charged this fee of roughly 12 USD. I googled the name so that I can try to contact them to find out how I and who authorized the purchase of a service I have no clue on what they sell.

Gobar of Alexandria, VA August 11, 2009

In Jan. 2009, when I was calling to rent a Budget truck for moving, I was redirected to Travelers Advantage by Budget. Travelers Advantage talked me into trying their membership for one month for free and promised a 50 gas credit for the free trial. I canceled the membership within the trial period, since it's useless for me and they got my name on the membership card wrong even after I called them several times, also because they never mailed me the gas credit for my Budget truck rental that they promised. There was no charge by Travelers Advantage since it was within the trial period.

Then in July 2009, I noticed that my credit card (American Express, which I used to rent the Budget truck) was charged 15.99 by Shoppers Advantage. I checked online and found out that Shoppers Advantage and Travelers Advantage belong to the same company (Trilegiant). Since I have never dealt with Shoppers Advantage (I have never heard this name!), I called Travelers Advantage first. They told me that they are not aware of Shoppers Advantage. I knew they were lying. Then I called Shoppers Advantage and asked them why there was this charge. They told me that I have been a member since the time I started with Travelers Advantage. I was very angry, since I never authorized them to enroll me and I never got any material from them. I don't even know my membership ID before I called (the ID turned out to be just one digit different from the Travelers Advantage ID)! I argued with the representative and finally made him to cancel my membership and get my money back, which he said will be refunded within a month. (I haven't got the refund yet.)

I thought it was over. Today I noticed that the charge by Shoppers Advantage actually started since May 2009 and I was charged in May and June, too. Out of anger I called Shoppers Advantage again, but the representative told me that he was not allowed to see any other records except the most recent one, and could only give me a fax number to file my claim. I insisted to talk to his supervisor and he finally gave me a number to call. I called that number, but it turned out to be a wrong number!

I called my credit card (American Express) to dispute the charges from Shoppers Advantage and told the representative the whole story. Fortunately the representative was understanding and told me that she was going to credit all of the existing charges and block all possible future charges from Shoppers Advantage. Hopefully I will never see their name again.

Giridharan of Cincinnati, OH August 6, 2009

One day suddenly I was charged 69.99 in my credit card from this company - credit card description says TLG*EVRYDAYVAL97933485(Services and Merchandise). I contacted my Bank people and they provided me that company number, when I contacted them they said it was the annual membership fee, on hearing this I was shocked because I never heard this company name before, I just strongly told them to return back my money, they did so, but I would like to know how they got my credit card details - I dont know whether I can sue them - any lawers who can help me reach me out soon

Nnah of honolulu, HI August 2, 2009

These guys "TLG Home Protect" are scamming many people. I do not know how they got a hold of my account number but they have been charging me 39.99 for almost 2 years

Karan of Olympia, WA August 1, 2009

I was billed 11.99 on my debit card WITHOUT my consent. I Googled the company and charges and read they were being sued.

Yvette of Sarasota, FL July 31, 2009

I have just noticed from my bank statements that the company Triligiant has been billing 13.99 per month direct from my checking account. I have never heard of the company,and have no recollection of ever requesting a service from them. I looked them up on the internet to find out more about them, which confirmed my suspicions of never contacting them. I am baffled and angry because I have suffered financially this past year due to the economic down turn.

Amanda of Shaw AFB, SC July 29, 2009

TLG*COMPLETHME....This is what i seen when i checked my bank account online after I had arrived on vacation. I am hundreds of miles from my bank. I was charged 130 which happen to put my account negative in turn i am being overdraft fees like crazy. my question is WHO ARE THESE PEOPLE? I have no idea who they are, how they obtained my bank account info and how can i stop it. This has completely ruined my vacation.

Carl of Seattle, WA July 28, 2009

I was told I cashed a check that was made to look like it was simply an interest payment from my bank, logo and all for 2.50 on April 18th. Their probably was tiny grey text on the back of the check. Chase had an agreement with AutoVantage as a 3rd party vendor, and since I cashed this check, they gave AutoVantage my account information and has been charging me 150 every year since 2004. I just noticed now though in 7/20/2009.

This was predatory practice designed to trick the consumer. Chase has sold rights to access their clients account numbers. There already was a class action lawsuit and a 25 million dollar settlement for Chase and Trilegiant in many states including WA. I'm unsure why they are still allowed to do this practice in WA. Is there any recourse for me to recoup the 150 I unknowingly been paying since 2004?

I was robbed 900 (150 each year since 2004) unknowingly for what has been legally proven as an illegal predatory practice with the very same companies that were involved in the class action lawsuit.

Donald of Edina, MN July 26, 2009

A 139.99 charge was put on my DISCOVER CARD account that was never initiated by me. This is a case of fraud pure and simple since there has never been contact made with this organization. The internet site http://www.ripoffreport.com has extensive information about this business and its parent company TRILEGIANT 0r TLG.

Clifford of Brooksville, FL July 26, 2009

i cancelled membership to avoid annual membership fee and they charged the fee.

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