Trilegiant - Complaints

Amanda of Bridgeport, PA June 12, 2008

Amanda of Bridgeport PA (06/12/08)
While reserving a hotel room on the Days Inn website, I was contacted via a pop-up instant message (through the browser window) asking if I would like to receive a 20-off coupon. I replied yes and agreed to sign up for a 30 day free trial of Trilegiant's Great Fun service. I was told that I could cancel my membership within 30 days with no hassle, but I could continue my service after the 30 day trial for 11.00 per month. I have this chat transcript available. For the past two weeks I have been calling the Great Fun membership line to cancel my membership.

EVERY SINGLE TIME I call the customer service representative tells me that they are currently updating their system and cannot access my information and that I need to call back within 1-2 hours. I have called at least 3 times a day Monday through Friday for the past two weeks (that's 30 times at a minimum) and I get the same reply every time. Finally I looked up Trilegiant on the web and called their customer service department (which I guess is separate from their Great Fun customer service department) and the representative was able to easily access my information and canceled my membership within 5 minutes. I think this Great Fun Service is a scam.

Filippo of Los Angeles, CA June 11, 2008

Filippo of Los Angeles CA (06/11/08)
I was charged 99.99 on my CHASE MASTERCARD for a purchase I did not make.

VERY UNHAPPY AND 99.99 LOSS.

Curt of Wichita, KS June 11, 2008

Curt of Wichita KS (06/11/08)
the ironic thing about services such as Privacy Guard, HotLine, Fraud Detector, ID Protector, etc. is that they market themselves as being protection against fraud.

Mike of Apopka, FL June 8, 2008

Mike of Apopka FL (06/08/08)
I have been charged a montly fee of 11.99 on June 8th, 2008. I also have received a slue of mail from the company with checks to be cashed in order to start a membership. I never cashed any of these checks but have kept them for lawsuit purposes. It is incredible this company is allowed to exist after so many complaints. I am reporting the incident as fraud to my bank tomorrow when they open. There is already a settlement in place for this company and I would like to make sure the attorney generals offices are aware they have NOT altered their business practices as the settlement required.

Currently 3 hours of wasted time, possibly have to go through the tedious process of getting a new debit card number and switching my all of my autopayments. Also the 11.99 in charges.

Virginia of Hinsdale, IL May 31, 2008

Virginia of Hinsdale IL (05/31/08)
A charge from Family Fun Saver for 14.99 has been appearing on my American Express Acount for the past few months. I have never heard of them and have never subscribed to anything from them.

I contaced AE and they credited my account. But the next month the same charge appeared. I am going to call AE and have them block charges from this company or have my number changed.

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