Trilegiant - Complaints

Gerald of Ft Walton Beach, FL July 10, 2009

Trilegiant is sending Checks for 8.75 to customers on Habands mailing list. If endorsed the recipient is signing up for a motor club membership at the rate of 159.99 per year AND authorizing them to renew at the rate of 169.99 annually on the credit card last used for a purchase by Haband the clothier. Scam and scamming company - they have been convicted before

Anne of Mountain View, CA July 10, 2009

I noticed an 11.99 charge on my Capital One Visa, and called the number. They stated I had signed up for their service on the Fandango web site when buying movie tickets. I have used the Fandango site, but never recall signing up for a refund or service. Initially they only agreed to cancel my subscription, but after pushing, and speaking to a supervisor, they stated they would refund all charges. I will wait and see if this comes through.

Kristen of Syracuse , NY July 10, 2009

A little over a year ago, I discovered a charge for 99.99 on my husband's credit card that we did not authorize. I called the number on the statement and was told it was something he had signed up for when he cashed a 5 check that came in the envelope with his credit card in 2005. I assured them that he had done no such thing and they said they would refund the and cancel the membership. About a month ago I noticed the same charge and again called the number. They claimed they never cancelled the membership and agreed to refund the last TWO years fees of 99.99. I then recieved this months statement and there was only a refund for 99.99. I called again and they tried to tell me that one of the refunds was cleared but that the other was REFUSED by the credit card company.

They said they would send a check within 7-10 business days. Of course I called the credit card company and they laughed, they would not have refused a refund to our card for any reason. So after 10 days I called back again and they said that a check would be in the mail within 10-14 business days. I threatened criminal action and they transferred me to the President's office, who eventually returned my call. The woman I spoke with claimed she woudl overnight a check to refund two years of fees, in addition to the one that was supposedly mailed last week. We'll see if we get any of it- I doubt it. I see that there was a class action suit recently. Were there any stipulations placed on them as to how they CONTINUE to do business? Seems to me they are still operating in the same way they always were. SHouldn't the CEO of this "company" be in jail? This is ridiculous!

Patricia of Pueblo, CO July 10, 2009

A 12.99 charge appeared on my 07/09 bank statement. I did not authorize this charge. I sent an email to the company today but was very upset to see all the apparent fraud associated with this company.

Kimberly of Boynton Beach, FL July 10, 2009

Out of nowhere 119.99 charge for Shoppers Advantage and 119.99 for Evday Guest. I did not approve any of these charges and I have no idea how they got a hold of my cc#. This is FRAUD!!!! And they are out of control... this company should be shut down based on repeat offenses. This is their 2nd time they did it to us.

Rosemary of Jasper, GA July 9, 2009

I was sent a reminder card to renew my "membership" in a service I know nothing about. I was transferred to several "no-service personel who offer me nothing. I will place a complaint to Clark Howard and to VISA ASAP.

Amanda of Fort Worth, TX July 8, 2009

TLG charged my card for 74.99 for some sort of service.. I have no idea what it is because I've never even heard of TLG until I looked at my credit card statement. When I called to cancel the account, the automated system told me the account # I had entered was no longer valid. When I called HSBC, the representative I spoke with for some reason knew an awful lot about TLG, but agreed to enter a billing dispute and have the charges posted back to my account within 7 days. Still not posted, and it's been two weeks.

Amanda of Fort Worth, TX July 8, 2009

TLG charged my card for 74.99 for some sort of service.. I have no idea what it is because I've never even heard of TLG until I looked at my credit card statement. When I called to cancel the account, the automated system told me the account # I had entered was no longer valid. When I called HSBC, the representative I spoke with for some reason knew an awful lot about TLG, but agreed to enter a billing dispute and have the charges posted back to my account within 7 days. Still not posted, and it's been two weeks.

Sue of Southport, CT July 8, 2009

I saw charges for 11.99 on my credit card for a "service" I never signed up for. I called the number to opt out. The person said I had applied for the service after I bought a ticket from Airtran Airlines. I recall no such thing. I asked to get my charges reimbursed - she put me on hold and never came back.

Judith of LaVale, MD July 7, 2009

Unauthorized charge on my debit card for 74.99. I had never heard of the company and have never cashed or deposited any check from them. I have never received and offer from them. This was out and out fraud. Had to cancel my debit card and pay 16 to get a new one overnight so I had a number to change.

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