Project Solar Reviews

Since getting the system online, I've been producing more energy than I use. This includes being able to charge my electric car and it's been a rewarding experience operationally. When my friends and family see the system on my house, they often ask about my experience and I always emphasize how seamless the whole process was. Project Solar worked closely with me and made sure everything was as I wanted without any pressure to buy.

The transparency offered by Project Solar was excellent; I encountered no surprises, which was refreshing. However, a notable area for improvement would be the responsiveness after the contract and payment phase. While they were generally responsive, sometimes responses took a couple of days, which could be improved to same-day replies. Additionally, if responsiveness issues arose with third-party installers, Project Solar should be able to assist more efficiently.

Despite these minor issues, my overall experience with Project Solar has been positive, and I have already recommended them to others.

Since setting up the system, the impact on my energy bills has been substantial, virtually reducing them to zero. For three years, my system comprising 12 panels with 395 watts each and equipped with Enphase IQ8+ inverters has performed exceptionally well. Additionally, any surplus energy produced gets credited, balancing nighttime consumption costs, which has been beneficial.

Although I faced some customer service issues when one panel malfunctioned, which took six months to rectify, it was finally resolved efficiently by a knowledgeable staff member. Despite this hiccup, I found the overall product, including a later added hybrid heat pump water heater, to be of exceptional quality. The heater’s efficient power use didn’t impact my energy savings noticeably. I highly recommend this system to friends and family, especially given the prior benefits it has afforded me despite recent changes in energy policies in California.

In terms of going solar, I've seen some changes in my monthly bills; last month, my bill was $40, which is higher than usual due to increased heat, but still, a decent reduction from before. In comparison to other options I considered, the overall cost with Project Solar was favorable.

I previously had a negative experience with another company, Vivint, which almost discouraged me from going solar again. However, Project Solar provided a much better experience. I'm quite satisfied, and I'd recommend them to others looking into solar energy without hesitation.

Since the installation, which happened about six months ago, I've noticed a significant reduction in my energy bills, affirming the worth of this investment. The prices were quite competitive, and I'm confident that compared to other companies, I got the same quality system for a much better price due to lower overhead costs.

Overall, I'm satisfied and would rate my experience very highly.

The only challenge I faced wasn't directly within their control; there was a delay due to the local utility company taking some time to accept the project and get everything connected. Other than this, the process went smoothly. Overall, I couldn’t be happier and I would rate Project Solar highly without hesitation.

In our case, residing in Washington's city of Renton, inspections became a complicated affair. Labor and Industries approved the home's installation aspects quite rapidly, but the vital electrical part was mishandled, resulting in multiple cancelled appointments and a lack of communication from Freedom Forever. After further communication hurdles that took weeks, I was informed — in a last-minute message by text — that an inspection was set. This constant uncertainty put an unexpected strain on us and delayed the entire project considerably.

Freedom Forever came and installed the solar panels in April, and here we are in August, so we're 4 months. It could be 6 months before I get the product functioning here. Despite these logistical headaches, it’s worth acknowledging the solar panels themselves have been promising, even though extended bureaucratic red tape has kept us from fully utilizing them. Furthermore, I appreciate Project Solar’s pricing — it’s competitive and felt justified despite our ordeal. However, getting support was a challenge. Sometimes, Project Solar customer service looped my calls without resolving my queries, failing to provide a seamless liaison with Freedom Forever.

For potential consumers, I strongly recommend ensuring a clear checklist of required steps is obtained from installation partners to forego unnecessary frustrations during your solar project.

This ordeal emphasizes the need for clear, consumer-focused communication and diligence by companies like Freedom Forever in handling key post-purchase installations and servicing aspects.

Their cancellation protection is close to worthless. I was reassured that I would receive my money back after the installer expressed strong concern about my roof and then said they would continue to install if I wanted. Project Solar said repeatedly that I would receive the full amount in refund, so I elected to get my money back. Only after I had cancelled was it determined that I would lose the $1000 deposit. Project Solar said they would put in a claim on my behalf to receive that deposit, but they did not do so. I understand that there are costs associated with starting and canceling a project, but they reassured me I would receive the money back and then did not do anything to get it back to me and then lied about putting in a claim. Additionally, even getting the lump sum payment back from the installer was very difficult and took over 3 weeks.

Original Review: Dec. 4, 2024

I am beyond furious with Solar Prospect. Their careless and improper installation of solar panels completely destroyed my roof, causing water damage throughout my home. They admitted their mistake by coming back to remove the panels and attempting to fix the roof, but now they refuse to take responsibility for the extensive water damage their negligence caused.

Their actions (or lack thereof) have left my home structurally compromised, and their attitude has made this nightmare even worse. They have been unresponsive, slow to act, and unapologetic about the mess they created. Once they have your money, they clearly don’t care about the damage they leave behind. This company has shown zero accountability, and I wouldn’t trust them to handle anything, let alone something as important as your home. DO NOT HIRE THEM. Go anywhere else but here if you value your property and peace of mind!