Complain about a product or service

Discount Golf Clubs and Equipment

Sacramento CA

James of Oyster Bay NY (12/9/03):
A putter that I ordered from them arrived on 8/19/03. Cost was $48.00 plus $9.50 shipping = $57.50. Since the putter was unsatisfactory, I called them at 1-866-221-1791 and received authorization (RA = 5948) from Mike Giancanelli to return it. I returned it the same day, and have the US Postal Service receipt to prove it.

When my VISA statement in September and October failed to show the credit, I called and was told they received the putter, and that I should see the credit in my next VISA statement. Since this did not happen, I left repeated messages on their answering machine to call me. It is now 12/9/03, and my once-per-week calls to date have been ignored. It is now clear that they do not intend to make the refund.

This is simply a matter of unethical business practice in which I have made payment and have not received a refund after returning the merchandise in spite of the fact that the return was authorized.

This is a slight variation on the "test-our-free-golf-clubs" routine. Unfortunately, James was strung along until well past the 60 days during which he could dispute the charge with his credit card company.

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