Nike Reviews

I’ve been ordering shoes from Nike.com due to it is hard to get women’s 10.5 size in stores. Ordered shoes cost over $200 dollars and they use some random carrier called Ontrac. My shoes have been delayed, and Nike refuses to refund my money. Saying the delivery date is showing the next day. I’ve been waiting for 5 days now. I can order $50 shoes and be delivered by UPS but over $200 and they using some generic brand carrier. I’ll just buy men’s shoes in the store from now on. Nike is trash.

I needed to return a pair of shoes that I ordered for a larger size. The return was easy enough but it took forever for Nike to ship the replacements to me. They sat with a shipping number for days at the Nike warehouse. It’s been over a week, why Nike? You took my money the same day but you can’t ship for over a week on an in stock item! No wonder people are abandoning Nike, you need to be much better!

My wallet was stolen, and a purchase was made for $395. I called customer support not only did it take him a half hour to find the order placed with my card just 4 hrs before contacting them. They can only cancel small portion of the one order and would provided no other information, including the balance of what was not or what was cancelled. Customer service was rude, unprofessional, disrespectful, and careless. Would never recommend asking them for help, let alone by their stuff.

By far the worst experience doing online shopping. Paid $30 for expedited shipping. Was supposed to get them 24 April 2026. Here it is April 28, 2026. Still no shoes and now I’m being told I won’t get them until May 5. What was the point when I needed these for my son’s basketball games. Won’t even give me a refund but they haven’t even been shipped out yet saying that the package is being processed. How long does it take the package a pair of shoes? Where are they coming from? This is insane. I’ll never order from them again. First and last time. Horrible experience, horrible customer service. Only got a one star for me because I didn’t have a choice because they would get negative stars.

Note that I have wasted so much time in ordering and waiting for the order and also driving to the store twice!

Not even 7 months old and some of the shoe is coming in off and not even that the stitching is coming loose everywhere. Quality is shocking. Had Nike all my life but not quality like this. So sad.

I went ahead and ordered those imperial purple Jordan retro 4 and the quality was terrible. It was a defect on my shoe. I’ll attach a picture. Nike is doing such a poor job nowadays. It may be time for me to stop purchasing.

They are constantly screwing people out their money. If I get lucky enough to hit on special release which is hardly ever they always send me damaged shoes or deliver my stuff somewhere else. Now they have given me a 15% off promo for my troubles and if you look at the pictures and actually do the math it says it applied the 15% off but not one price is correct. None of them are actually fifteen percent off, they're all like three dollar differences and that's definitely not correct for every one of the prices. It's ridiculous really. Then I argue with customer service explaining this and the lady tried to tell me it's because of this and that and even though I took everything out the cart she said would be affecting it and it still wasn't correct.

I bought two pairs of Nike Vision trainers ('pumps') from Sports Direct (white, and black and white) and as we all know they give credit-notes instead of returning people's funds - credit-notes are much of the time pointless if you happen to have very particular clothing tastes - and which turned out to be a realised nuisance as only within one hour did I notice when looking down at them as I was wandering out-and-about shopping a crease on the top where you bend your foot in a natural walking motion and which is what product-designers are meant to avoid when working on a shoe's structure because otherwise a crease in that specific area will soon become permanent and your new footware will rapidly look in used condition.

Nike is the worst customer service I have ever had to call. I sent back a lemon pair of shoes expecting to get them replaced or refunded. They told me they don’t do that and threw away my shoes. I will never buy a pair of Nike shoes again.

I’ve bought many Nike products but will not anymore. For the price you pay, you’d think that the quality would be superior. I bought a hoodie and it is literally fraying on sleeves and on the bottom and fabric on the back is thinning😱😱😱. New slogan for Nike-Pay Much More and get a Cheaply Made Product! 😡😡😡

Ordered pink baseball cleats for our child. Nike sends two left foot shoes and won't rectify the mess. Color no longer in stock. No cleats in time for child's baseball game and the cherry on top... they kept transferring me in the chat and then nobody would answer to handle this. Nike sucks. I'm expected to spend 30 minutes to go return them, who pays for my time and gas to fix their mess? Besides my child's utter disappointment about not getting the much anticipated color they selected. Sports dreams crushed.

My family has always been a Nike family. My boys love Nike. However my boys can no longer wear Nike dud to them being so narrow. Nike please start making wide toe box shoes in the athletic stylish Basketball type shoes. It's so unfair for children to be bullied because they can fit into Nike.

Terrible customer service. Extremely unhelpful and rude. I ordered 2 pairs of infant shoes, they messed up the shipping and send them to another state and didn’t want to issue a refund. They offered free shipping but this was not my fault at all and I feel like as a customer, I deserved better for their mistake.

Customer service is horrible. I tried to use a gift card and the pin came off with the sticker covering it. Guy at the store says it happens all the time and to call the customer service number. They want proof of purchase. It was a gift??? And they will review the photos in 7 business days!

Customer service is useless at this company. The bottom of my kid's shoes fell off. I took pictures but threw out the shoe since I was on vacation. They refused to issue a refund or replacement since I no longer had the shoe in my possession. Upon further research, I found this was a known issue with the shoe, as evidenced by multiple reviews from other customers. They still refused to issue a refund and kept disconnecting my chat sessions.

Updated on 09/15/2025: Less than 1 star. Only after I filed a BBB complaint did Nike replace my $45 gift card — and even then, they added their boilerplate excuse about not being responsible for lost or stolen cards. I had already heard that line multiple times and explained why it didn’t apply. The card was never lost or stolen — it stayed in my possession the entire time. The PIN was still covered and not visible, so it could not have been used by my manager or anyone else before me.

I purchased Nike shoes (manufactured April 4, 2024) with a 2-year warranty. Within a short period of normal use, they developed a loud, persistent squeak. I followed all the steps Nike’s customer service recommended, but the issue was never fixed. I submitted a warranty claim (Claim #**) with photos and videos proving the defect. Nike denied the claim, saying it wasn’t a manufacturing flaw—yet refused to share the inspection report. Worse, they recycled my shoes without telling me this meant I’d never get them back for a second opinion.

It is sad there is no option for 0 stars here, as this is the worst experience. I went to the store to buy running shoes. They didn't have them so the nice lady ordered it online for me to be shipped to my house for free, wow! 5 days later, I received a package and inside is a wrong order with children's shoes. I called customer-service and the first gentleman asked me to send to shoes back by waiting for a return label. When I asked him when will I have the correct shoes, he transferred me to another person who knew nothing about what we were talking about and after I explained the issue again, they said I cannot exchange the order and hung up. I called again and I'm on an endless wait for a manager since the third person who I'm speaking to does not have the authority to ship the correct order.... What happened to Nike??

Nike customer service is the worst I have ever dealt with! They base their product warranty on the date the sneakers were manufactured not when you purchased them. The sneakers were defective and when we tried to return, the warranty had already expired prior to being delivered to my house. The manufactured date of the sneakers were 2 years old yet we just received them!! Their C.S supervisors are rude and don't understand that giving a little goes a long way! Our family and friends will never buy a Nike product ever again!

I am a Nike customer who has brought dozens of pairs of Nike. While I don’t have any negative experiences with the quality of Nike Products, I do however take issue with the Shoe drop process. I know that I am a Nike club member just like others are. When I am waiting for a shoe to drop I know other club members are as well. I can never fully comprehend how we all can be online at the same time and order shoes at the same time and I be notified that I was not able to secure the dropped shoes. Yet I go on another retailers/resellers site and they ALWAYS have the same shoe at a marked up price I just tried to get from Nike Club a short while ago. It only seems to happen with the Hot Drop items. On At least 4-5 different occasions It just seems as though other club members have preferred treatment in getting specific shoes. I hope Nike Club is able to rectify this problem and that their practices are not discriminatory in nature.

I am a brand loyalist. I have purchased Nike products for over 30 years. I have shoes, sunglasses, socks, Sporting goods, clothing, wallets, pretty much anything they've made, I have purchased for myself and others. I have always been happy with the quality even though sometimes the price can be a little high compared to competing brands. I purchased shoes specifically because they were wide and very comfortable. My first pair were great. I bought a second and third and had issues with a clicking noise when I walked. I've seen on the web that this is not uncommon. I contacted Nike Customer support and was told that two of the shoes are out of warranty, even though I just bought them. Clearly they're stale inventory at certain retailers.

I’ve been a loyal Nike customer for years, but this recent experience has completely shattered my trust in the brand. I purchased a pair of Nike shoes that ended up causing a painful bruise on my ankle—a clear product issue, not a sizing or sock problem. When I reached out to Nike for support, I was met with cold, robotic responses and zero empathy. Their customer service insisted on an "inspection" process but made it clear in advance that I likely wouldn’t qualify for any compensation, even before seeing the product.

I would give a 0 if possible. Wow how Nike changed. I purchased a pair of Nike Max 209$ 2 months ago, the insole like disintegrated. So I called to do a return as seems to be a manufacturer defect. They strung me along with the most rude and disrespectful way for over 2 weeks with zero info even with my 4 phones to them!!! They are denying the claim over the 2 yrs ummmm WHAT PART OF 2 MONTHS DO YOU NOT GET IDIOTS!! Please do yourself and me and my family all a huge service and NEVER buy this product. They need to learn a valuable lesson!!!! GARAGE QUALITY, SERVICE and CUSTOMER CARE 100%. Take it to the News!

I spent $90 on a pair of Nike Shox that blew out in one week. The squeak was so loud that I literally had to stop wearing them. Utter disappointment and waste of my money. A co worker saw my shoes the first week and loved how they looked and purchased the same pair online. Within a month hers blew out too. That is a lot of money to spend on a pair of shoes to not last. Especially when I really liked how they looked and felt. Skeptical to spend money on Nike shoes anymore.

Never again. Ordered, waited whole day and didn't come in. They canceled it day after making order. Called and spoke to someone, placed order, again didn't come in. Both times waited both days. NEVER AGAIN

I bought some shoes and I was counting on the date they put for their arrival, but two more days have already passed and they haven't arrived, so 1- they are not responsible for the arrival date. 2- they put an incorrect date just to sell, this is the second time this has happened to me... I do not recommend buying online at all.

Nike Alphafly review. I have nothing to say about its functionality; its sole is designed to do whatever is defined, but I cannot say the same for the whole; don't forget it's a whole thing we call a shoe. This is one of the most expensive products for running. I needed to send it back two times for a defective product. These are not made to last; they are made to break soon. The shoe toe molds are broken, making sizes unexpectedly different in every order; one is tight, and one is loose. I'm not talking about unaesthetic asymmetric ugliness. At least Nike has that easy return!

Shoes that are a year old just got denied warranty for an obnoxious squeak because they said they might have gotten wet. Sneakers can’t get wet now? What should I wear when it’s raining? Horrible customer service. I guess it’s time to find another shoe company!

Bought some Nikes from footlocker yesterday and basically threw away $100. The Air Max 90s are not walking shoes. The back is so high is caused food blisters and bleeding and I don’t think I can return them cause I wore them out. Both of my feet were sore but one even bleed.

Nike customer service is a misnomer. It should be called customer disservice. Sent in shoes for evaluation and email results said normal wear and tear. This was not the case and was clearly a defect. Nike response, "We train our team and they can’t be wrong. You can appeal but the decision won’t change." Never Nike. No real product support just a system to not live up to their claims of product quality and support.

I bought two pairs of Nike sneakers for each of my daughters in August 2024. Now it’s March, and the sneakers are damaged—coming apart—and one of them has started to emit a very bad smell from the rubber part. I am so disappointed with this purchase. I have always worn Nike sneakers since I was little, and they lasted a long time. Now that I buy them for my daughters, they haven’t lasted at all. These were expensive sneakers, and now I have to buy new ones in such a short time. I bought them Reebok sneakers two years ago, and they are still in perfect condition. I’ve washed them many times, and they are very durable. I thought Nike was better and would last longer.

Nike just permanently banned me from shopping online—without any warning. I’ve been a loyal Nike customer since 2017, regularly purchasing and supporting the brand. I’ve spent $5700 with them up to date. But today, I was told I can no longer place orders online because of “excessive returns.” Like many online shoppers, I often order multiple sizes to find the right fit—because Nike’s own sizing is inconsistent. I’ve always followed their return policy, yet without a single warning or chance to adjust my shopping habits, they blocked my account permanently.

Nike has went down hill bad. I can't get no shoes no more even though I've spent 100k with them. They allow employees to outsource shoes to resellers like Stockx and Goat. I'm 0-55 on launches from a site I spent 100k on? That's outrageous. But my buddy that's good with computers hits every draw. He switches his ip address over and over and sometimes wins as many as 5 or 6 pair on each release. But I can't get me and my kids a pair we want. It's disrespectful to loyal customers. When you contact support, they're rude and horrible to deal with. I've won the raffle. Went to pick up my shoes, got told we don't have them. And then see the same employee still in uniform at the resale store with a stack of the shoes they wouldn't sell me. So then the price goes from $200 a pair to $700 a pair. It's not ok. Nike shouldn't be allowed to do that. Retail is retail.

I have been buying Nike shoes and apparel for 40 years and the quality and customer service have become nonexistent. The last two pairs of shoes i bought fell apart after a couple weeks and the sizing on the SAME exact shoes are a half to full size off from what I ordered. Just the inconsistency of sizes are enough to make you mad. Exchange after Exchange after Exchange. It's ridiculous!!!! I will never buy another Nike product.

Giving up on Nike. I use to wear only Nike because I have a very thin and small foot. Nike always fit my foot good. I have ordered 3 pair of shoes, (sneakers) and all 3 does not fit like they use too. One pair says sustained material, 1 pair says 20% sustain. Yet we're still paying high prices. No way I'm finding me a new company. Not sure who I'll go with. But definitely not Nike.

I am extremely disappointed with the customer service that I received from Nike. I ordered two pairs of shoes for each of my kids to try on with plans to send one pair back each. I sent the shoes back per the required return policy (which is very vague in my opinion), and they are claiming it was beyond the 60 day return period. I have clear records that the return was initiated appropriately but the return was initially denied and the shoes were sent back to me.

Buy their products at your own risk. I sent them a pair of Monarchs that were not even 6 months old and that were clearly defective and they denied to replace them. The bottom of one of the sneakers was separating from the shoe because of poorly gluing it on. This was the 3rd or 4th pair I have of these and they used to be good. I won't waste my money on Nike products any longer as they don't back up their quality.

Terrible company. I bought a sweatshirt from Nike Strength for my son in law for Christmas. He needed a larger size. He went to a Nike store to return and they would not take it. It was a hassle getting the return label which I had to pay for. Then it took forever to get the credit for the sweatshirt. Then I wanted to simply give him a gift card as I was worn out w co. only to find out they only do $50, $100,etc. increments - no custom dollar amount. I decided to reorder as I didn't want my son in law to incur costs. I paid again for ship and tax. This company does not do exchanges, this co. does not have a phone #, this company does not combine ship, this company is atrocious. I will never do business with Nike ever again. It was a costly sweatshirt and they are penny wise and dollar foolish. Must be in trouble financially due to their disgusting practices in China having the Uighurs make all their apparel. Not a company I want any further association with.

Website orders & customer service left me in disbelief and completely frustrated. I purchased 2 pairs of Nike shoes online as gifts. Realized my son needed to size up. I went online to my orders to do an exchange and it says you need to call…. So I did. I waited on hold for 31 minutes before a rep answered me and we started discussing my order and request for exchange since it says to call them in order to do that. He said he’d start a return for me but I told him I wanted to exchange them for a larger size and he sounded very confused. I’ve attached the picture of the website options (I can’t show you the shoes because they started the return and once you get a label, an exchange or return is no longer an option after they send you that). Also, I was trying to find out from him why an exchange is even an option if he’s going to create a label to return? I was confused….