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Nicole of Plainville CT (09/21/08)
My brother was in gym for the first day of school when the shock of his nike's broke and he fell right onto the floor. We thoguht he sprained his ankle but he was ok just painful for a while. He only had those shocks for about a week.
His ankle was bothering him for a couple of days.
Bob of Pulteney NY (08/09/08)
with fewer than 20 miles on them my nike shox's sole came apart. Not the entire sole but the small rear outside piece that is independant of the rest of the sole. This happened as i was walking on pavement in preparation for a run.
The economic damage that resulted was that i have a pair of $130 shoes that are useless. I thoroughly enjoyed these shoes being so light weight and the support that they gave but feel a little hesitant on buying another pair for fear of the same result.
Bryan of Alexandria VA (03/12/08)
In July of 2006, we purchased an aluminum Nike Torque bat for our son's birthday. The bat was purchased from Line Drive Sports for $259.00 plus tax. Yesterday, my son was practicing after school for our local high school baseball team. A pitch was thrown, my son made direct contact with his Nike Torque striking the ball, when the bat cracked. Today I contacted Line Drive who referred me to Nike at 1-800-344-6453. I contacted Nike at the number mentioned above and spoke with Sarah. I explained the situation to Sarah who established claim #1-2428656151. After I explained the situation, she apologized and informed me that Nike would replace my bat--all I needed to do was tape a copy of the receipt to the barrel of the bat, ship it to them and they would replace it. When we went over the information one final time, she then realized the bat was purchased in 2006. (I was clear with her about the bat being purchased in July of 2006). She informs me that Nike will not replace my son's bat due to the fact that we have exceeded a year. Their warranty is valid on craftsmanship and defects for one year.
I proceeded to explain to her that here in Virginia, baseball is not a year round sport, therefore; its not like the bat gets used everyday like a TV or vehicle. She stated based on their policy they were standing firm and would not replace my son's bat. Previously I worked as a Manager for the Office of Consumer Affairs for the US Government. I asked her to please escalate my phone call to her Consumer Affairs Division in an attempt to resolve my complaint/concern. Sarah informs me that her call center handles consumer complaints and forwards them up the corporate chain. I asked her to please transfer me to the next level of supervision that had the ability to resolve complaints outside of their manufacture warranty. I was transferred to supervisor Vangie employee #123810 who reiterated their policy. I asked to be forwarded to the next level, following the chain of command.
I was told the next step was to write a letter to the corporate office at 1 Bowerman Drive Beaverton,Oregon 97005, addressed to no one in particular. I attempted to follow their processes before contacting you, however; when Vangie couldn't tell me who I needed to address the letter to, I chose to write to you instead. Any assistance in exchanging my son's birthday bat for one that is not defective would be greatly appreciated. Thanks.
$259.00 plus tax is a lot of money to spend on a baseball bat that lasted 19 months. All we wanted was to exchange the defective bat. If a class action suit is about to occur regarding this particular bat, please have a lawyer contact me in the event that Nike is not willing to replace my son's bat. Thank you.
Douglas of West Berlin NJ (11/19/07)
I sent my son's Nike baseball bat back to them to be inspected because it broke. They sent part of the bat back with a letter stating they would not inspect it because it was over 1 year. I called to see where the other part of the bat was and at first they said they trashed it . When I told them I wanted it back because I wanted to have it looked at else where, they said someone would call back. They never called back and every time I call I get a different story. They should have returned my product to me and if they lost the part the should have handled it in a different way.
Devon of Brooklyn NY (09/05/07)
i bought a pair of air force 1 supreme max on nike website..which at the time offered a 20% discount when you open an account with them. this amount should have been applied to the item i bought..when i finished my transaction the amount was not discounted in the total..all this was on 9/2/07..0n tuesday 9/4/07 (since monday was labor day) i called and spoke to an agent who
told me that because its a collectors item the 20% discount could not be applied. on wednesday 9/5/07 i had my wife called and spoke to a different agent who again said the same thing...so my wife asked him where on the website does it say you cannot get the discount
on collectors item? she was put on hold
by the agent while he checked..he came back on and said it website did not state that. i find this very misleading and unfair, because one of there distributors had the same shoe for
less when i could have gotten it there.
i only signed up because i really thought i would have gotten this discount on line.
Caroline of Destin FL (08/29/07)
purchased a mouth guard for football for an eight (8) year old child. the child developed mouth ulcers after wearing the device. I called nike on Monday august 27 2007 an spoke with danny. I was asking if th mouth guard was composed of latex since the child has a reacton to latex. I was told someone would get back to me that day, no call, I called again on Tuesday august 28,2007 was told i would be called that same day, no call . I called todaly august 29, 2007 spoke with tasha was disconnected I called back spoke with shelbly, at which time I was informed that in order to give me the composition of the mouth guard they would need the model number.
there is nothing on or inclosed with the device stating the materials used in the guard.
WE took the child to his doctor on Monday august 27, 2007 and the doctor requested the information regarding the materials used in the mouth guard to see if the cause of the ulcers was a result of wearing the guard. I was told by shelby, once I provided nike with the model number it would take 2 to 3 weeks to determine the materials used.
Keri of Freehold NJ (03/28/07)
I had purchased a digital gift card online in December. I called Nike.com to receive my gift card number once the email was deleted, and I was not found in their records as purchasing anything. I called about 6 or 7 times total and each time I was told that I would receive a credit because they were not able to find me in their system however I do have proof that I paid and purchased this because I have my credit card statement which this shows up on. Kevin, the supervisor I spoke with today was extremely rude and unprofessional. He would not help me he told me that since I was not in their system that he will not do anything for me although it is on my statement which proves I purchased this. He said I can go ahead and fax over the copy of the statement but it won't matter because he won't refund my money because I am not in the system. It is not my fault someone there messed up and I am not there but I have proof and I want my money back this has been ongoing for a few months now.
I have been frustrated and bothered by this and it has taken a toll on my mentally/emotionally just because I have dealt with many different people telling me different things and coming up with empty promises, and if this is not resolved soon it may have an economic effect if I get charged by the credit card company.
Ronald of Wappingers Falls NY (11/01/06)
Purchased a pair of NIKE running shoes for my daughter in Aug 2006 . These were purchased at a Genuine NIKE store so they are not knockoffs or imitations. After 2 weeks use on an indoor polished track, sole has seperated from shoe. Caused my daughter to trip and fall but no injury. Contacted NIKE for replacement and they told me to send them in to NIKE. They have sent shoes back claiming problems was caused by an abrasion and they will not replce them or credit us. The sole has seperated from the shoe itself. An abrasion would not cause that. They are trying circumvent their warranty policies and leave a dangerous product out on the market. Also had she been walking down a staircase or on an escalator, she could have been seriously injured or killed.
Todd of Fredericksburg VA (09/15/06)
Two weeks ago (August 06), we purchased a pair of basic Nike athletic shoes, at our local A&N, for our 12 year old son. Today, a seem on one of the shoes has ripped open and it appears that the shoes are ruined.
We paid approximately $60 for the shoes. My wife has since misplaced the receipt so we cannot take them back to A&N. We wanted to express our sentiments to you and request some kind of a refund.
It is troubling when you pay a lot of money for athletic shoes only to have them fall apart in a short time without being abused.
Thanks for your consideration of our request.
I understand this may not be the right place to make my complaint but could not find another source. If this is the wrong place, please forward to those responsible if known. Thanks!
Fabiano of Luton, Bedfordshire OTHER (09/11/06)
I bouth a Nike TL3, white and blue, in february, 2006.
Now in September, 2006, the sole has completely broken in 3 parts. The sole is dry, and cracked in 3 parts.
Contacted Nike, they said to me that as i payed the trainers in cash, and i do not have the receipt, i don't have rights to claim anything, Even if it is an original Nike product,
Financial lost, 69.99
Costs to go to the nike shop in london: 15,00
Charles of N. Massapequa NY (01/17/05)
I bought a pair of Nike sneekers a year ago. The right heel of the sneeker has a air-coil type sole. The plastic broke that held it together and now there is no support in that right sneeker.There is clearly a manufacture defect in the sole. I contacted Nike claim and they said to sent the sneekers to be inspected by one of there experts. I sent the sneekers to them and they sent them back with a letter saying that there were no material or workmanship flaw. I believe they have blind people as there expert inspectors.
Tammy of Ava MO (08/29/01)
I bought my son Nike tennis shoes and wasn't satisfied with them and got Nike's address and returned them. They were recieved and rejected as a return but they sent me someone elses shoes in return. I called and asked what to do and they told me since there had been a mix up that I was just to do whatever with the shoes that they sent me and I would recieve a voucher on my email for $80.00. I have called several times, been put on hold a lot and was told that they are just slow in processing and to watch my email. It has been over 6 weeks since all of this has taken place and I feel that its been too long.When I call they look everything up on the computer and said yes, you are in here. I would like the replacement shoes that I was promised.
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