Complain about a product or service

Professional Golf Products

16392 Gothard Avenue, Unit B, Huntington Beach CA 92647

Thomas of Fairborn OH (8/27/02):
I purchased golf clubs from this company for $1380.00. I was not happy with the clubs and returned them to the company. I have tried for two years to resolve this matter and know I have been defrauded. I have sent numerous letters and made costly long distance calls and was always put on hold etc. I was told I would have my money returned if not happy. Not only did I lose the clubs but, also defrauded of money.

The consequences were I lost app. 1,5000 with interest when I charged them to my credit card. I have been emotionally upset and feel I was played for a sucker by this company. If there is any one who can help me get my money back I would be sincerely appreciative. This whole matter has caused e much distress and many arguments with my wife over this loss.

Thomas of Mt. Airy MD (4/18/02):
I signed up for a program where you could try out a set of golf clubs for 90 days with no obligation to buy. I used a credit card to make a deposit, and received the clubs. I returned the clubs after 90 days in strict accordance with all instructions. My deposit was never refunded. For a short while, I would call and get put on hold, transferred, leave messages, etc., with no results. Then the phones were disconnected.

I thought I would be protected against fraud by my credit card company, but it turns out that there is a time limit, and the time from the date of the initial charge. The 90-day trial period cleverly uses up the time limit to return merchandise. Once a fly-by-night outfit has your money, they can just fold up and leave you stuck.

Damage Resulting: I lost my deposit of about $1200. And since I had returned the clubs, I have nothing to show for it.

On Jan. 5, 2001, Devin of Arlington, VA, writes:
In May 2000, I was contacted at my Virginia residence by a Professional Golf Products salesman, Tony Perrotta. PGP offered a program where you try out a set of golf clubs for 60 days and then you can keep the clubs or return the clubs. You pay a deposit upfront which is supposed to be refunded upon return of the clubs.

I received my clubs June 5. At the end of my play I wanted to return my clubs. It took 3 weeks to arrange for the return of the clubs. I finally returned the clubs August 28. I have been calling since then to get my refund. I have been promised the check numerous times. Yesterday, the manager of the Accounting Credit Department informed my that their bank was not releasing the refund money. Therefore there was no money to return. However, the company continues to sell its product.

There was a signed contract that I returned to the company which stated my obligations as well as their obligation to refund my deposit. The bottom line is they are selling on one end without the capability to uphold their obligations on the other end. I filed a complain with the BBB but it was not answered by PGP. I sent the president of the company a demand letter for him to respond by January 19, 2001.

My deposit was $1380. Of course, I am sure there are many other customers who are experiencing the same problem.

Yes there are, and not just with this company. This little number has been making the rounds the last year or two. Companies come and go but the pitch -- and the results -- are the same. We suspect it will be very difficult for Devin to recover anything.

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