Complain about a product or service

C-Town Supermarket

New York

Soraida of Bronx NY (1/6/03):
I went to buy baby food and I came across baby food from the year 2001. I told the manager at the store about the baby food and I gave him a jar. He laughed and did nothing about it. He did not take it off the shelf.

This could cause food poisoning.

Denise of Long Island City NY (1/2/02):
Always noticing scams with their sale items and general unethical behavior. Typically, the shelf-advertised prices increase when they are scanned at the check-out counter, and if you don't point it out and argue it, it is not corrected.

Sale prices are advertised in the circular and the windows for items that they do not stock. For example, this week there is a sale on Edy's 1 quart ice creams-2 for $5, but C-Town does not stock them. They put the 1 quart sale price up in the case with the larger 1/2 gallon ice cream that costs $4 and change. I questioned the cashier about this and was told they do not carry the 1 quart size and never have.

When there was a recall on Polly-O ricotta cheese last month, the store said they knew nothing about it. I had to bring them a newspaper with the article about the recall. They conceded and took the cheese back.

Last week on 27 December, there was a sale on bacon. I can't recall the brand because I'd never heard of it before, but it was on sale. I was about to buy it until I looked at the expiration/sell-by date-12/20/01. I questioned an employee who insisted it was 12/20/02 although it clearly read 01. I returned to the store the next day and they were no longer on the shelf.

In the past I've also seen them sell expired cheese, bread and canned foods like soups. Many times, the chicken and beef that is stocked on the shelves is expired the very day I am purchasing it. Although that is not a problem - it just seems that they are cutting it close.

Alma of Bronx NY (6/18/01):
I purchased a package of spoiled chicken wings on 6/18/01. When I returned to the store for a refund the manager told me no refunds, only exchanges, not unless I wanted to accept a store credit. The receipt has no refunds, only exchanges on it. I feel this is very unfair when the store know they sold me rotten meat. I had no way to check the meat prior to purchase because the meat was all sealed up in plastic wrap, you don't know what it smells like until you get home.

Paula of Brooklyn NY (6/4/01):
Ever since the Big R Supermarket closed down in my neighborhood, the C-Town Supermarket has taken it upon themselves to take advantage of the people in the neighborhood. They have raised their prices to astronomical heights. They advertise sale prices and when you get to the store and the cashier rings up the prices it's a lot higher than you expected.

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