Giant Foods

Dan of Reading, PA November 11, 2009

In the same visit...Sliced ham from deli, "Use by:" and "Packaging Date:" were the same date. A pound of ground beef which looked fine on exterior but when opened, had grey meat in the middle. Grey is due to oxidation, meaning fresher meat was placed around older meat

Eva of Alexandria, VA August 8, 2009

On August 7, 2009, at 7:48pm, I purchased the Giant Food store brand Wing Zings Cold for 4.37. After eating the wings, approximately an hour later, I felt very sick. The wings did not agree with my stomach and I regurgitated the chicken wings as I saw it. I stayed sick until 1:30am. I decided to call Giant to speak with a manager. I spoke with Vernon, last name unknown at approximately 9:30am the next day 8/8/2009, I explained my experience last night to Vernon and he showed no customer service etiquette and stated "if this is a financial matter or legal you need to go to your doctor" and basically was rushing me off the telephone.

I simply explained I am not seeking financial gain in this matter just wanted to alert the Store. He stated, "you don't know if the food caused your sickness", where I responded, "Yes, it did it happened 1 hour after I ate the wings and I saw what I threw up. He then stated, "well all we can do is replace the item, or you can get a refund. Come and see me Vernon". I felt that he was rude in rushing me off the telephone and in thinking that I was seeking financial gain. I am totally unsatisfied! The customer service he provided was unacceptable and I will write a letter to the General manager of Giant Food Store so hopefully, they will hire more experienced managers who will provide customer satisfaction!

concerned of Royersford, PA July 29, 2009

After getting a replacement BBQ propane tank at the store, we took our 2 children inside the store to rent a Red box movie. While waiting in line, Debbie the Checkout coach at the time (7/28/09 around 8:00pm) said to us in a very unfriendly tone "there's no propane tanks inside! You need to take it outside right now!" I said OK and when my wife was trying to gather our children she said again "Right now!" While my family were going outside Debbie said to herself but audible to all of us "No body !@%ing listens!" Then talked to the self-checkout line cashier "I worked my !#% off". I confronted her about her language in front of my children and she came right up to my face and yelled "I worked my #! off!"

We didn't know propane tanks are not allowed in the store, it's an honest mistake. She has the right to notify us of store policy but she has no right to talk to us in that way. And it is absolutely outrageous that she would curse in front of my children. She might be stressed out or over-worked, but that's not an excuse for her to treat customers that way. It reflects badly on the store, especially when the offender was at a higher level position.

Sonia of Harrisburg, PA July 28, 2009

I have been ordering the same birth control through Giant Pharmacy for years. I do all my refills online. You would think it is impossible to mess up, but it is. I have had my prescription refilled wrong with an unbranded prescription three times.

Barbara of Upper Marlboro, MD July 2, 2009

On Wednesday July 1, 2009 I went to the Giant Food Store in Bowie, Md to purchase a bag of frozen shrimp that was on sale for 5.99. The shelve was completely empty, so I decided to travel to the Giant in Largo. The Giant Store in Largo did have the frozen shrimp, however the cost at this store was 6.99. I then went to the Customer Service counter to ask why there was a variance in cost. They explain that each store has various cost sales on certain items. This was surprising to me. Although I listen to the explaination it was unacceptable. My thought was that all Giant Food Stores have the same prices. Please explain why this is not the case. Thank You

sade of bowie, MD June 7, 2009

I went to one of the Bowie Giant foods store to shop. I had to get a WIC items and Some OTHER THINGS I NEED. I got to there cashier, gave her the WIC check, she scanned everything and right there, thee was a slight problem with the cheese I got (giant plain white American cheese) I got this because it was giant brand and there was no visible e sign that le the customer knows which items are WIC.

The cashier (Kierra) called this guy (Ryan, pretending to be the store manager). Kierra explained what happened. He refuses to go back there to show me which one since he knows which products are WICs. Then I asked for the store manager because I knew he cannot possible is the store manager (maybe a shift supervisor!). He later told me that we should both go back to aisle to get the right cheese. I told him that I'm not ready to go back there again, if he can go there and bring it, and then next time I will know the right cheese to get.

As nasty as he can get, he went to the cashier register and void the items that has been rung, told the girl to continue with the next customer. He also made a statement that "oh I can do anything about it since it's a WIC item." I'm going to make sure something is done about it because right there I felt like he was discriminating. I had to leave the store because I couldn't get the right help and since the girl is no longer attending to me.

Darryle of Parkville, MD May 1, 2009

I went to the store at approximately 2237hrs. There was one line open that was being operated by Kenny. The customer he was waiting on had about 20-30 items. It was a little wait. Then two other customers got in line behind me. Karla came out and opened the register next to Kenny and stated"someone can come over here!" She waited on the two customers behind me that had one item each and then closed her register back down. She then began to walk away. I asked her how come she did not ask for the next person in line? At that time she said " I did what you don't hear?" She then walked away and Kenny began to laugh. When he finished with the customer with all of the groceries it was my turn. He smirked and said to me so how is your day going. I asked him do you really care or are you just being nice.

He (Kenny) stated "Sweetheart I dont have to be nice to you and i really do not care how you are doing!" I was shocked he was speaking like this to me. I reminded him that i was a customer and that his actions were not professional. I am a Lieutenant at the Baltimore City Detention Center. He said you dont tell me what to say i am not those fools in the jail. He continued to be disrespectful and beligerent. I asked him to please refrain from speaking to me any longer and could he just ring up my groceries. He then went on to "Rebuke the evil spirit in me, he stated!"

I was very disappointed to see that this type of person actually worked for your cooperation. Not to mention the merchandise that he placed in a bag at his station. Do they often ring up their own purchases or simply put what they want in a bag. I thought about this for a while (24 hours) then decided that this type of behavior was not warranted, nor did i have to be subjected to this type of abuse.

Maureen of Manassas, VA April 20, 2009

Maureen of Manassas VA (04/20/09)
On Friday April 10th I accompanied my future daughter-in-law to Giant at Westgate to firm up her order for wedding flowers. She had originally gone to the store in January to place the order and she spoke with the florist who wrote done the order in her composition book. Since my future daughter-in-law lives in another state it was agreed upon that she would come back in April and finalize the order.

I took her to Giant at Westgate in Manassas Virginia on Friday April 10th around 4:00pm. We were told at that time by June and another woman that the manager was no longer there and they had no knowledge abou the order. The other woman (did not get her name)quickly looked in the book but could not find it. She said they were really busy with Easter and could we please come back after Easter.

We returned to the store on Monday late afternoon but no one was in the flower shop. The service desk paged someone from produce to help us but no one came. Produce wouldn't have been able to help anyway. We returned during the day on Wednesday only to be told it was June's day off. We went back on Thursday and once again no one was there to help. On Friday April 17th, my future daughter-in-law went to the store in the morning.

June was finally there but told mu future daughter-in-law that they no longer did weddings, that she could only take care of small items. She said she only worked there and we would have to go somewhere else. The wedding by the way is May 22nd. Why weren't we told that when we went to the store on April 10th? My future daughter-in-law had to return to Atlanta on April 18th and had we known she could have been looking somewhere else all week. She complained to the manager on duty but the manager was very rude to her and said that June and the other woman should have never told her they would do the wedding and that it wasn't Giant's fault. Excuse me? Giant did my other son's wedding back in June and did a wonderful job. I don't know why the other flower shop manager was let go but she did a fantastic job with my other son's wedding.

We were left to find someone to do wedding flowers in less than 24 hours due to Giant's poor management and lies. No one at Giant cared. You know who cared? Wegman's. They treated us royally and like we mattered. I had switched doing my grocery shopping to Wegman's as Giant is too overpriced and the store is always dirty. The only reason we went to Giant was because the flower shop manager did such a great job on my son's wedding. Wegman's is a class act and if Giant hopes to survive they better learn better customer service skills and what a scrub brush is.

Also we had ordered the wedding cake through Giant at Westgate but we are cancelling that as we had to force the bakery to take the order early and we were told to keep checking in as the order may get lost. What a crock. We ordered the cake from Wegman's and the bakery manager stopped what she was doing and personally came out and talked with us. I am glad Giant could throw away 500.00 worth of business. There are still some good employees at Giant Westgate but not many. They left us holding the bag but Wegman's was only to happy to have our business.

The only econmic damage was gas to drive to Wegman's but we felt extremely stressed that we had to find a new florist in less than 24 hours and worried that they would not be able to take our order for a wedding that was 4 weeks away.

Wayne of Silver Spring, MD April 5, 2009

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