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Jacob of Ormond Beach FL (02/22/08)
I had purchased sea food from Publix in Ormond Beach at the Ormond Mall. Numerous times in the term of one year we purchased snow crab legs, shrimp and found the stuff to be tasting of ammonia. Numerous times they just said that they would exchange it and sorry for the problem. Yet it continues. After speaking with the representative of Publix, he had assured me that this would be corrected; and he would be back in touch with me. I found this answer another way to just postpone or allow the issue to be gone. I am not gone and am really mad this time and would like to find out why it is continuing.
Yesterday I bought another $80 worth of groceries and found the fruit and the sea food to be bad--so bad that I threw it in the trash with disgust. It is just pitiful with the prices they charge for this stuff and the lies about the imports of their products. I can see how they are now using tactics for theft. It is all about the money with them now, and I hope someone can tell me who I can go to, to get results to stop these crooks.
Ellie of Boca Raton FL (10/25/07)
This morning I shopped and as usual picked up a flyer at the front door.
After completing my shopping the cashier told me it was an old flyer from the week before that someone must have dropped. After checking the rack, all flyers were from the previous week and the clerk changed them as I watched. There was no manager to be had and the cashier nor the service desk could locate him. Everyone was very courteous but that wasn't good enough. I feel that the store should have made good on this. My time is very valuable as is my money and I resent being put into this position. I returned all items advertised as sale in the old flyer and walked out a very disgruntled customer.
I missed out on all current sales because I didn't have a current flyer not to speak of the time wasted.
Jill of St Petersburg FL (06/14/07)
the cashier held my M/C and asked if I was related to shel Silverstein on my previous visit the cashier asked me if I was realted to the silverstein who owned the twin towers.....since when do they have the right to hold my card and interigate into my private life or name.
put me in the position if someone behind or around considered me to steal from, might follow me to my car or home....my last name should be private.
Judy Rutland of Williamston SC (04/08/07)
I used nutro dry food with my little maltese. But occasionally would use canned foods and OlRoy treats. The last canned food that I used was mighty dog pouches while traveling from SC to Mississippi. I would like to find out if this could possibly have caused the death of our little maltese, Angel. Please send me more information. thanks
My little maltese got really sick 2 weeks ago. I took her to the vet and the blood work showed that she had been poisoned. The vet said probably rat poison. She would need a complete blood transfusion. Angel weighed 3 pounds 7 ounces and the vet said that she had a 20% chance of making it through a transfusion. Angel was so very sick and we opted to have her put to sleep. This has been so very hard for our family, especially my 9 year old daughter. I would love to talk to an attorney. thanks so much!!
John of Miami FL (03/05/07)
Worst shopping experience ever! I was with my 3 and 6 year old children shopping ,when my son had to use the rest room.I was told by a store employee that all restrooms were non-working.I then asked the manager if there was a another bathroom that he could use rudely he answered NO go to Ekerds. I then asked him if this was a violation to not have a rest room available He walked away from me and my kids.
I asked him for his name and he closed his office door to my face. I ask the other employees at the customer services desk for his name they shrugged there shoulders and would not tell me his name. I was so appalled that someone representing a Publix store would behave in this manner.I left the shopping cart full of grocery's and will never return.
Carolyn of Tampa FL (02/26/07)
i returned the lid from peter pan peanut bitter with the 21111 code on it. i had already thrown the jar out. i was refused a refund because the said the store needs the upc symbol to refund the money. i was furious but could get nowhere with the store. they said all stores were needing the upc code. this is not being told to consumers before we throw the poisoned product out. is this correct? it looks like peter pan is not going to pay for anything...or is this just publix'x way of getting out of the paper work and saving money?
i still have the lid...no refund...and feel cheated not to mention endangered.
Robert of Tampa FL (02/21/07)
On Febuary 13, 2007 I purchased 2 jars of Peter Pan Peanut Butter from the Publix on Dale Mabry in Tampa, Fl. The only reason I bought the Peter Pan brand that day was because they where on sale, Buy One Get One Free! This just so happened to be the same day that the FDA released the word that they have issued a recall on Peter Pan Peanut Butter having a code on the lid starting with 2111. The jars I bought that day have this 2111 number.
If Publix had knowledge of this recall and then put the tainted peanut butter on sale buy one get one free, I think they should be held accountable.
A couple days later I was eating a peanut butter sandwich at work, when a coworker brought the recent recall to my attention. With half a sandwich gone, I glanced at the jar and saw 2111, I then ran to restroom and vomited.
Linda of Jefferson GA (01/14/07)
While at Publix I was checking out the fresh baked goods in the case. I noticed there was a roach inside the case. I said to the clerk, THere's a roach in your counter. Her response: Is it alive or dead? Did she really think that mattered?
Yuk...who wants to eat anything from that place!
Susan of St. Petersburg FL (11/30/06)
this store will not restock publix instant iced tea or swaggerty sausage patties. i have shopping at this store for 15 years and never had a problem. for the last 6 months i cannot get these 2 items. i have to go to one of the 38 av. stores to get them. surley i'm not the only one using these items or they would'nt always be out.
the only economic damage is i have to drive farther to get my supplies. gas is expensive.i wish this store could get it's act together.
Christina of Crestview FL (11/08/06)
In May 2006 I went to Publix and ordered a cake with real strawberries on top. The lady in the bakery area taking my order warned me that they were $8.99 a pound and they had to use the strawberries they had and I would not be able to buy my own from Publix and give them to the bakery. I told the woman that was fine to make sure that there was strawberries covering the top of my cake. I went to pick it up and they had put a strawberry on each individual slice a cake rather than cover the cake with them. So I said nothing and just kept going.
Yesterday I went to Publix once again to order the same type of cake and was warned that the strawberries were expensive. Despite trying to tell the woman what I wanted she continued to argue with me until I cut her off and told her to have my cake ready by a specific date. Being a black woman I've encountered craziness but this is too much and I want my money back from the cake I purchased in May.
i'd like my money back from the cake i previously ordered and a sincere apology. You may not be able to tell that my husband and I make 6 figures but that doesn't give them the right to have assumed i couldnt pay for my order.
Sarah of Atlanta GA (12/31/05)
I am beyond humiliated and upset at this point because I just came from the above mentioned store and I always shop there because it is close to my new home and it is very convinient for me. I always pay by check and I always spend about 200-300 dollars every other week. I completed my shopping and my total came to about 313 dollars and I produced my check book and drivers licence like I always do. The manager took one look at me and said I need to verify your licence since it is out of state. I waited for about 7 minutes while she did that and I finally went to customer service to enquire what was taking so long. I requested if someone could help me to my car while she verified my licence. As we got to the door, she came out running and said maa'm where do you think you are going and I said to her, this gentleman is helping me to my car and I will be right back. She then said well, Bank of America is closed and I cannot verify that there is money in the account, if you can come with me and speak to them, then everything will be fine - I said to her that I shop there every week if not every other week and I have never had this happen to me. I explained to her that I had just relocated from Delaware and that account had at least 10,000 dollars in it. I then told her that she was deliberately humiliating me and I could not stop calling out to God at this point because I could not believe that she was doing this to me. She said that her employees had been wrong in the past to let me shop there if I paid by check totaling more than 200 dollars! Well, I am so sorry for spending my money at publix, I am so sorry for not following the rules. I AM SO ANGRY, and I am crying becuase this is just a disgusting way to end the year.
Dana of Micanopy FL (05/29/04)
When 3 cats with totally different tastes, and no history of finnicky eating, suddenly begin to turn down Publix brand cat food, and this is more than the usual contrariness of felines,
My gang includes 2 strays who, having gone hungry in their lives, will eat practically anything. After loving Publix cat food better than anything else for several years, they are now backing away with distaste from certain cans, and at times certain parts of a can.
I have taken steps to rule out the boredom factor with the food by feeding the Publix brand only once in a long while--this works with all other brands--and this is a consistant reaction with all three, two of whom, as I have pointed out have NEVER been finnicky eaters, and never turned down Publix brand before the last year.
What this says to me is that the cannery is either using rotten fish to save money, or adding something chemical that the cats know is unhealthy.
Once I put out the contents of a virtually untouched can and neither the wild animals (who can usually be counted on in my area) nor the ANTS would touch it!!! Ants will eat ANYTHING!
Those in charge need to check their plants or purchasing sources and remedy this. It definitely gives PUBLIX a bad name in terms of product quality, and it may be contributing to the illness or death of more sensitive cats.
I have a cat which has been diagnosed with multiple tumors. I do not know if there is any environmental cause in this, but it certainly crosses my mind that something in the Publix cat food could have been a factor.
For another thing, I have on my shelves a lot of wasted purchases!
Elba of Hollywood FL (11/11/03):
My mother and I made our way into the store to do our regular grocery shopping. Within less than 5 minutes, we started noticing an individual following us throughout the entire store. At the beginning we thought it was just coincidence. But finally we started to get nervous and scared. This individual continued following us for at least an hour until we were done with our grocery shopping.
As I was getting ready to confront him for his weird behavior, I noticed that he was saying bye to an store manager as he continued his way into the back of the store. At that point I realized he was store security.
The security had no reason for following us all that time -- we were not carrying any purses or bags. I left the store very upset. Once I was calm, I called the store manager and I told him the incident. The store manager had nothing to say; his excuses is that the store security is provided by a private company, and that he had no control over it.
I mentioned that I was going to contact the distric manager and I was going to make sure this type of abuse would not happen to any other customer. I feel humiliated, scared, and picked on for been a young Hispanic female.
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