Complain about a product or service

Ralph's Grocery

Richard of La Crescenta CA (2/18/04):
Ralph's had a promotion called the Great Escape. You spend $400.00 in a certain time frame and receive hotel accomodations for I belive it was a 2 or 3 night stay. I spent the given amount and received coupons to redeem my stay. I needed to pick 3 different time frames for travel. I followed directions and patiently waited, heard nothing and then started investigating. I called and emailed Ralph's and they said the issue would be resolved. It has never happened. Apparently, there are thousands of consumers affected by this false promotion. Something really needs to be done.

I would have not spent that amount of money at Ralph's had it not been for that promotion. I do shop at Ralph's, but I do shop elsewhere too. I have also put a lot of time and energy calling emailing and searching for a solution to this issue to no avail.

Ton of Sherman Oaks CA (10/11/03):
Ralphs ran a promotion several months ago that if you spent $400 you would receive three days/two nites at a hotel with choices of 15 cities. We qualified & received a certificate, followed the instructions to the letter, called and give our three choices of dates for Las Vegas, the first one being September 19th. They said it would be 4 to 6 weeks before we'd receive a confirmation.

When it didn't come, my husband called that same number and was given zero information. He then contacted Ralphs and was given a reference number. We never heard anything further until today we received a form letter that states we were not in compliance with the terms and cannot be honored. We shop at the Ralphs at Van Nuys & Burbank. Apparently this "Great Escape" has not been honored to anyone ... the Assistant Store Manager has had nothing but complaints from customers and employees that had received said certificates. Apparently this "Great Escape" promotion was a fraud and the consumers are being screwed.

Fay of Pittsburg CA (6/25/03):
ON Sunday October 13, I went to the store and on going down the aisle I slipped on something, flat on my back. I tried to break my fall by trying to catch on my hand but was unable to do so as I have undergone surgery on my shoulder and palm prior to that. On cslling the manager on duty they wiped the stuff from my back and shoes and discovered it could be gel. At that time he offered me a gift certificate for $100 and I told him I needed to see a doctor as this was my back.

I left there and went to Kaiser and took a copy of the doctor's report to them which stated that I needed physical therapy. I have contacted Ralph's who told me that they could not authorize me to see a physician -- that that was totally up to me, then I could submit a bill and they would decide if they were going to pay for my medical expenses.

To date my own insurance has been covering me and I have not even been reimbursed for my lost day from work.

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