Safeway

Christina of Fairfax, VA November 22, 2009

They advertised shady brook farms turkeys as .89cents per pound. When I went to pay they said that was only if you spent a minimum of 25. I went back and pulled their signs and there was nothing about a spending minimum. The manager said, that info. is in their store flyer. He would not honor the sale price listed on multiple signs where the turkeys were and said he would put up a sign about the 25 minimum. He would not honor the price. I was really upset because I spent 10-15 minutes sorting through the freezer to find a small turkey just to get the one on sale. Had I known about the 25 I could've purchased one or two more items to qualify for the discount but I had just run in to get the turkey so I could get home quickly and was really upset at this. I feel it was really unfair and a clear case of false advertising.

Margaret of Redwood City, CA October 29, 2009

They are often out of the sale items. This time I decided to ask for a rain check. The cashier gave me a huffy and irritated "Sure." Safeway can ask you for money TWICE at the checkstand for whatever causes they SAY they are helping (I think Safeway gets some kickback for sure)- but can't at all keep sales items on the shelf- or give you a raincheck when you need one and should get one without an attitude.

Mrs of Kenton-0n-Sea, South Africa September 9, 2009

Purchased an electric waffle machine at Clicks Store, Port Alfred, Eastern Cape. the instruction sheet merely said turn the machine on to No. 5. no other instruction. I carried out the instruction and after 1/2 hour the machine was just warm, and the switch would not go as far a No. 5. I stay 50 km. from the store where I purchased the machine, and now have to travel back to get my money back.

Another gripe I have is that I get advertising material in the post, and when I get to the store the assisants tell me the promotion is off! What is going on. Do Safeway South Africa, not have quaility control on their products? Please advise

Janet of Washington, DC August 12, 2009

Yesterday afternoon, Tuesday, August 11, I bought and paid 6.97 for just under a pound of wild Gulf shrimp that were being advertised as "10-15 count "Colossal" Size [supposedly normally priced at 14.99 per pound] and on sale at at the Chevy Chase Circle Safeway - Connecticut Avenue, N.W. in Washington, D.C.

I wanted the Colossal size shrimp because: 1. There are fewer shrimp to the pound, which means less work and time in preparation; 2. Colossal size shrimp should be the meatiest and 3. Colossal size shrimp are supposed to be the most expensive item category, which means, as a "luxury" item, their handling and packaging should be the most stringent.

When I got the shrimp home and started shelling and de-veining (and shelling and de-veining and shelling and de-veining) I found there were actually 24 shrimp in the .97 lb package. (Had the package been 1 pound even, this means there would have been 25 shrimp in the package.) 25 shrimp to a pound IS NOT COLOSSAL size. 21-30 size count is NOT COLOSSAL. 21-30 size count is NOT JUMBO. 21-30 size count is NOT even EXTRA LARGE. 21-30 size count is considered Large. (see web link and verification below)

Why does Safeway advertise that it is selling COLOSSAL size shrimp it is actually selling me something THREE SIZE CATEGORIES DOWN? [from on-line cooking information:] "Shrimp per pound: 10 shrimp or less = Colossal, 11 to 15 = Jumbo, 16 to 20 = Extra-large, 21 to 30 = Large, 31 to 35 = Medium, 36 to 45 = Small, about 100 = Miniature"

I spent more than 20 minutes shelling and de-veining and washing this many shrimp in cold water, figuring "I'm home and now I'm stuck with these stupid shrimp, so I might as well use them up." I went ahead with my recipe, and after washing the shrimp carefully in very cold water, I sauteed mushrooms, garlic, and finally the shrimp with Herbs de Provence, butter and white wine. When they arrived at the table, I immediately noticed the off-putting smell and taste of chlorine in the first bite. Off the shrimp went, mushrooms, white wine, and all, along with all my hard work and wasted time, into the trash.

"Shrimp should not smell like ammonia or rotten eggs - that would indicate the shrimp is old, according to Charles. She also says they should not smell like chlorine - that would mean they were washed in chlorine to kill bacteria. (Rebecca Charles is the chef and owner of the "Pearl Oyster Bar" located in New York City.)

Who are the wholesalers and suppliers from whom Safeway buys their seafood products? And why doesn't Safeway have in-house consumer advisors who are checking the quality of what they buy and sell (at a profit) to their unsuspecting customers?

I'd like to say that Safeway owes me 7.00 for the shrimp, but this is not about the money. But Safeway owes me for all the ingredients that were ruined: the shrimp, mushrooms, the butter, the wine, and most of all, 3. Safeway owes me for my wasted time, standing at the Safeway seafood counter, standing in the Safeway check-out line, de-veining, cleaning, and cooking an item which was ultimately inedible and destined for the trash can.

P of San Jose, CA August 4, 2009

It is really sad that we as customers have to put up with rude demenors in this store and when other cashiers ask management questions they rudely address them as well in front of the customer. Where has true respect for one another gone. We are paying their salaries and they talk rudely and have attitudes when you ask for help. I truly wish they would close that Safeway its filthy and the management there is a poor representation of the Safeway chain

LH of Arlington, VA August 3, 2009

I strongly believe that Safeway is guilty of false advertising.Looking at their "Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tositos.The regular price for the sodas was 5.99 each,but with the club card they were to be 3.99 each and I used the club card.I was charged 5.99. I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.

When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale,you pay the sales price.Safeway's customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don't want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and let your complaints be known.

Jacqueline of Austin, TX July 29, 2009

this is a bit different than your standard complaint, but I hope you'll post it none-the-less. To verify, search the Austin American Statesman. I believe the article was June 27 or June 28.

I am appalled that Safeway fired US Army veteran Troy Schafer at the Randalls Round Rock, TX store for chasing a purse snatcher that stole a customer's purse. Police were able to capture the suspect and return EVERTYTHING to the victim only becuase of the heroic actions of Mr. Schafer. For his reward, he was fired by Safeway (owner of Randalls). I will not be shopping at the Lakeway store which is only two miles from my home. From now on I will be shopping at the HEB five miles from my home in Bee Caves. Safeway should be ashamed of itself.

Linda of Woodbridge, VA July 20, 2009

Safeway have a program called PowerPump that reward points based on what you buy.Since Jan.2009 to present i have reached the maximum of 400.600,and 800.00 reward accumulation,but did not receive a gas card.I would notifty store manager-i was told to call 18777233929 with no results.Then i notice that each time i would be close or near the amount to obtain gas card -I would be given-my sales recepit would print out another person name after my card been swipe or my pump credits would be wrong.For example on July 5,2009 i spent 322.52 using my safeway membership card-43000257040 was told to call 18777233929 with no results my membership card. It seems to me that this Powerpump is a fraud.

D.Gregory of prescott valley, AZ July 17, 2009

I made a complaint about the safeway store in prescott valley on 6-17-09. on 7-15-09 I went to the above store in prescott. someone at safeway cancalled my club card and my pin number between these two dates. I too will not shop safeway ever again!

Baltasar of Toppenish, WA July 10, 2009

I am writing this complaint because I am tired of complaining to safeway store managers about how the cashier checkers and bag persons never fail to to crush my chips or bread. I have complained so many times about this to management that I strongly believe that this safeway store does not care about their customers when it come to service.

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