Waldbaums

toby of howard beach, NY August 10, 2009

this place place is totally mismanaged from start to finish. sale items are never available. long lines form and only two registers are opened and complaints produce no results. the store is not clean and theren is never anyone available to complain to to correct the situation. this situation should be looked into because this nis a constant problem and people look elseware to shop. If the situation does not improve I will be joining the unsatisfied and shop elseware.

Valerie of St. Albans, NY July 29, 2009

I entered the Big Red Giveaways and won a Mustang convertible. When I went to Maribell to get the mailing in packet she told me to give her the card with the winning tickets. Maribell then removed the D21 from the lot and placed a dummy card there. I never noticed until I received a reply from the verification office that D21 was missing. When I went there yesterday, she told Virginia that she was kidding and thought I would have returned for the ticket. She should not have stolen the ticket in the first place because we are not friends just different races. The manager Jack M. told me after I complained to him that he believed her denial of theft of my winning card and would protect her because she had no right to touch the card and could lose her job among other things. I told him to check his surveillance cameras and he refused. This is very disturbing and I must tell you that I have also contacted customer service who is trying to reach the district manager. So far nothing yet. It's so ironic that everytime I went in there to make puchases they would usually insinuate theft and security check over the P A system and what do you know. They are the thieves. 7/29/09

Ken of Peconic, NY July 28, 2009

Waldbaums mails out a circular that has different prices IN THE SAME AREA ! I live in Southold, and work on the South Fork. The circular that was mailed to be had much lower prices than what I found at the Westhampton store. I stopped at Mattituck on the way home, BUT their refrigerated meat case broke down (far from the first time for this), and I could not get the items I wanted in the circular.

Stacy of West Babylon, NY June 22, 2009

In the last two weeks I have purchased two items that were spoiled, sour cream and uncooked hamburgers. The expiration date was fine but the products were still rancid. In addition,I have noticed that the yogurts and sour cream they stock are often in crushed containers covered with sticky residue and film.

Jeffrey of Cold Spring Harbor, NY June 22, 2009

I am a 27 year old department store manager currently disabled with a head and spine injury due to an accident. I've been given a hard time and even denied to buy beer at this store before even with valid ID. I never took it personally because I know they they hire mentally disabled people who can't really make decisions. Those few inconveniences were excusable.

I am vey polite and don't lose my cool but a supervisor named Zach really got to me the last time. I had to buy a weeks worth of groceries plus some things for a bbq including a 12 pack of Beck's beer. My younger sister was there to drive me and help me shop since I'm disabled. After she helped me on the self checkout, I put my final item ( beer ) on the counter and showed my ID to the clerk. A young supervisor rushed over and told me its suddenly the store policy that my sister also needs to show her ID for me to purchase beer. Then he hastily grabbed the 12 pack and power walked it to the back of the store in a very impolite way.

I'm sure he was lying or exaggerating about that policy because in that case, a parent would not be allowed to buy any age restricted items if their children are with them. Obviously they can single people out at their own discression. I didn't feel like a welcome customer and I don't consider myself their customer any more since I will never shop in that Waldbaum's again. I should have left of all my groceries on the counter to hold up the line and make them put the rest back but I didn't do that.

Patricia of Broad Channel, NY June 5, 2009

Waldbaum's had a 4 day sale- Ham and Cheese 2.99 lb. Great Deal! My friend and I both showed the deli rep the add and asked for l lb. The deli rep said it would come off at the register. When I got to the register it rang up over 6.00 a lb. It did not come up 2.99. First, the deli manager said she rang the code wrong. Then, he said I should have asked for the ham on sale. I shared that I showed the circular to the girl behind the counter. This also happened to another customer I knew. Not only are they not ensuring that the customers are getting the right sale, but they are rude!

Bill of Centereach, NY May 1, 2009

Store would not accept bottles to be returned at the courtesy counter after the bottle room was closed. The bottle room is suppose to close at 8pm and they are always closed early. I repeatedly have this problem at this store. I have never heard so many excuses as to why they cannot take them back. Its not like i have bags of bottles I usually have less than 10. I never have a problem at any other store just this one. Isn't it illegal not to accept bottles back for a recycling refund?

Juan of Carle Place, NY April 13, 2009

Juan of Carle Place NY (04/13/09)
i always shop at this supermarket and i buy at least 50.00 of soda from them and get charged the 5 cents deposit so I would like to know why is it when me and my son go to cash in my cans which we had 40.00 worth why they only want to give us 12 a day back Why do I have to save so many cans I might as well don't recycle cause this a waste of time and storing cans there should be something done

My son was pretty upset after all his hard work

Carol of Freeport, NY April 4, 2009

I feel that I was discriminated against because I use Food Stamps. I was spoken sarcastically to in reference to my complaint and when I called to find out the outcome of my complaint I was referred to the foodstamp woman!! I shopped in Deer Park Walbaums on 3/18/09, carefully planning my choices so as to be with in the foodstamp guidlines and not incurring any extra expenses for unqualified items. When I checked out in Isle #10 {cashier Jaclyn} I paid for my order with my food stamp card. After I paid, the cashier said I owed an additional amount of 15.35. I was tired and needed to take my heart meds. I just wanted to get out of the store so was not thinking correctly . So I gave her a 20.00 bill, she asked me for a penny which I gave her, and she gave me four singles and change back.

After I finally got home and checked my sales slip which I routinely do, I discovered there was not only nothing that I should have been charged cash for, but there was no notation on the receipt that the cashier charged me the 15.36. I was really upset to find this error so I immediately called the store and asked to speak to the manager. A boy who did not give his name said he was the manager and I would have to come in with the sales slip to have it checked. So I drove all the way back(I live about 20 miles from the store) I showed the customer service girl and the head cashier my slip and explained the situation. They found two errors in totalling which the cashier had made and said she must have done something else wrong but I needed to call the next day and speak to the bookkeeper. So I had driven there for nothing and had to wait yet another day.

The next morning I called and spoke to a bookkeeper. She was cold and condecending and pretty much said it was my word against theirs since it ws not noted on the receipt but she would have a conference with the head cashier and call me back. Four more days went by without word, so I called that following Monday. The bookkeeper who identified herself as Mindy was rude and abrupt. She called me the foodstamp woman and said she spoke to the head cashier and checked the receipts of 3/18. She said the drawer was only over by 45 cents so there was nothing she could do.

She again reminded me there was nothing on the sales slip that would back up "my story" so the case was closed!! I cannot prove that I was cheated out of the 15.35 by that cashier so I am without reimbursement or even an apology. I am used to my Walbaum's in Baldwin and the lovely, caring people who work there and am insulted to be treated this way by a cold and uncaring staff in the Deer Park store. I would NEVER shop in that store again and neither would any one I know. I was discriminated against because I am unfortunate enough to need to use food stamps and someone in that store should be reprimanded for treating a disabled senior in that manor and cheating them out of 15.00.

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