Wegmans

Linda of Cherry Hill, NJ May 7, 2009

I found a dead fly in a can of Wegman's Tuna. I called Wegmans Consumer Affairs today to explain the problem thinking they would apologize and perhaps reimburse us for time & trouble. I was made to feel like I was wasting their time because I did NOT keep the can (just the label), nor did I keep the FLY...(honest)! I was told the fly could be valuable for microscopic analysis (My pictures were useless too). They claimed they could not ascertain any valuable information from the label I saved, then quickly asked for my address. When I asked WHY they said they were going to send me a letter. I said I didn't need a letter, I was told there was nothing else they could do. When I said, well you could at the very least give me your manager, I was told none was available. When I said, stop acting like an "ass" and give me your manager, I was hung-up on.

I called back and talked to Debbie, also in Consumer Affairs. I asked to speak with Miss Burris, the head of consumer affairs. She was in a meeting. I asked for the supervisor, and was told "she" also was in a meeting. When I asked if the supervisor was in the same meeting as Miss Burris, I received silence. I waited, received a sigh. When I said, "boy you people aren't very friendly are you, I was told they were number one in customer service. When I asked by "whom", she said consumer reports. Then I was disconnected. Later I learned consumer reports did not rate customer service, but only overall store cleanliness, and in-store service in general. Wegmans scored in the Top with Raley's, Trader Joes, Publix (chains).

Christina of Rochester, NY February 9, 2009

All of these grocery stores are selling professional hair care products.

I am a hair stylist in Rochester, NY and because this grocery store chain is selling professional hair care products, I have seen a dramatic decrease in the sales of my professional hair care products. Wegmans is a grocery store, why do they have to sell professional hair care products and aide in putting the small business person out of business or decrease our income. Also, this is diversion which is illegal.

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