Complain about a product or service

Whole Foods

Jyll of West Hartford CT (06/15/08)
I believe I have had a negative side effect from using CLA, which is a stomach ache lasting for several days after stopping the vitamin because of the side effect.

Serkan of Arlington VA (05/30/08)
I have been shopping at your stores even before you changed the name from Whole Foods from Fresh Fields. I trusted the quality of your products so much that I did not even care to look at the expiration dates on products anymore. I always bought organic products.

I was shocked to watch ABC I-Team news about your organic products. The show pointed out how you have been deceiving your customers for years including me. Your products stated certified organic Californian etc while it printed with small letters in the back Made in China. We all know the Chinese products are not certified organic by FDA and there is no way you can insist they are.

I could not believe it and went to the store and checked all the products I had been buying. How could I trust you and miss that? Even Californian products are made in China? I would never buy any Chinese products to eat since my 1 year old puppy got so sick a year ago because I was feeding her with food Made in China. I had no idea what was wrong with her kidneys and she kept throwing up until the Pet Food Scare came on surface. (I have vet bills to prove)

I am so angry you violated my right to buy products I believed Organic, but they were not. How can you prove they are organic if FDA doesn't control, can't control, products coming form other places like China?

David of Waltham MA (02/17/08)
I was charged $1.49/lb. for rice clearly marked $.99/lb.

Overcharged for product (3.95 lb purchased, tare .01 lb).

Nancy of Hopewell NJ (10/18/07)
I purchased Whole Foods Market store brand, frozen packaged 'Chicken Enchiladas' containing 2 enchiladas with not a sign of chicken anywhere.  They were flat with a little paste inside. The picture on the package clearly shows 1-1.5-inch thick filling that is almost entirely chunks of chicken (and some cheese which i found to be nonexistent also). This is outright and total false advertising in the most blatant degree.  I paid over $4 for the product.

I am going to attempt to return the product to the store.

Raymond of Boca Raton FL (08/27/07)
I have been a vegetarian for 37 years. Proper labeling and vegetarian choice is a reason to spend the extra money to shop whole foods. Yesterday I bought potato samosas from the deli department and the label confirmed they were vegetarian. It turned out they were turkey or meat samosas which I did not discover until I bit into one. It calls into question how much Whole Foods can be trusted to properly label and package their own store offerings. Be warned that store labels can be mis-applied.

I felt sick. Swollowing this meat product is against my religious principles.

Marlene of Venice CA (03/07/06)
WHOLE FOODS MARKETS have instituted a new TAXABLE ITEMS POLICY that is different than any other market chain. In addition to charging tax on all hot and cold TAKE OUT foods they are charging consumers tax on anything and everything that is opened up in the store.

For example: A mother shops with her young children and opens up a package of crackers to pacify them. Tax is charged on the entire box of crackers--they are calling it a TAXABLE FOOD Item.

In addition to the substantial income increase for their stores, their cashiers are incompetent and charged me tax on raw turkey legs I purchased. I have the receipt to prove it.

Whole Foods is just lining their own pockets with the so called tax money they are charging the customers. Since when is food taxable. This is just another way of increasing their already huge profit margin.

Amy of Saratoga CA (08/12/02)
in the past six months, i have purchased two bottles of WHOLE FOODS BRAND PRENATAL VITAMINS, at both los gatos and cupertino whole foods stores. these vitamins plainly stated on the label :suitable for vegetarians. i am a vegetarian, as is my six month old son, which means we do not ingest ANY animal products-meat, fat, bones, enzymes, or otherwise. recently a friend told me she saw these vitamins on a list of products containing gelatin, derived from animal bone, or hooves.

i went into the los gatos whole foods to inquire and the lady there called the company and informed me that there was indeed gelatin in the beta carotene in these vitamins, but not enough to list it. she also mentioned something about changing the product but not the label--is all this even legal??? dont we have the ingredients listed on our foods for a reason-to know what we are eating??furthermore, to label a non-vegetarian productsuitable for vegetarians is downright cruel-an insult to my morality!!!! that is false advertisment and there is no reason why any decent company should lie to its customers like this.

most importantly, both myself and MY INFANT SON, were fed a product that is morally and religiously unclean, something i go to all means to avoid. there is nothing that can take that back. secondly, as a long-time loyal customer and former employee, i feel very betrayed by a company i once sincerely trusted to be the healthiest choice i could make. please help me out!!!!

Amy of Saratoga CA (8/12/02):
In the past six months, I have purchased two bottles of WHOLE FOODS BRAND PRENATAL VITAMINS, at both Los Gatos and Cupertino Whole Foods stores. These vitamins plainly stated on the label: "suitable for vegetarians." I am a vegetarian, as is my six-month-old son, which means we do not ingest ANY animal products - meat, fat, bones, enzymes, or otherwise.

Recently a friend told me she saw these vitamins on a list of products containing gelatin, derived from animal bone, or hooves. I went into the Los Gatos Whole Foods to inquire and the lady there called the company and informed me that there was indeed gelatin in the beta carotene in these vitamins, but not enough to list it. She also mentioned something about changing the product but not the label.

Is all this even legal? Don't we have the ingredients listed on our foods for a reason - to know what we are eating? Furthermore, to label a non-vegetarian product "suitable for vegetarians" is downright cruel - an insult to my morality!

That is false advertisment and there is no reason why any decent company should lie to its customers like this.

Most importantly, both myself and my infant son were fed a product that is morally and religiously unclean, something I go to all means to avoid. There is nothing that can take that back. Secondly, as a long-time loyal customer and former employee, I feel very betrayed by a company I once sincerely trusted to be the healthiest choice I could make.

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