Costco Tires Reviews

Don’t waste your time trying to save couple bucks, go to a local small Tire shop. You will get treated as a valued customer.

I am a second generation, 70-year-old Costco shopper. Until recently I have always been satisfied with Costco and have bought all my tires from the local Costco store. However, last week, one tire with very good remaining tread (I drive much less the last couple years) suffered a flat. My intentions are currently to donate that car. However, I did not want to donate a car with a flat tire. Hence, I went into Costco merely to seek a tire repair. The salesman attempted to tell me that the tire could not be repaired and tried to convince me to buy two new tires for about $450.00. I then went to a tire shop for $30.00, repaired the tire—thereby saving me about $420.00. I will now donate the car in the near future. I am very disappointed in the attempt to oversell me two tires. In the future I will veer away from purchase of tires from Costco.

Took my car in because tires needed replacing. I had 32k on the tires and the warranty was for 70k. They said the warranty was void because of alignment issues of my car. They happily sold me a new set of tires and said I shouldn’t have an alignment done until the new tires are installed. I took my car to the alignment shop and they said the alignment was fine.

Costco charges double what other places do for tires. Then a month later, still can't tell us where our tires are. They can only refund in cash or cut you a check if you paid with a debit card that isn't visa. They do nothing to try to keep you as a customer, even though you're spending $140 a year to shop (each trip costs about $500 if you're feeding a family of 4 +). Costco doesn't care about their customers, the only thing they care about is your wallet.

Costco tire shop staff damaged my vehicle. The company refused to take responsibility. Don't use them. They are careless and put you at risk. They lift pad and cylinder was left on the frame of my car and broke loose while I was driving.

Good prices. That's about it. They rescheduled my installation because they ordered the wrong tires. 2 weeks later tires are installed but they stole my valve stem caps my daughter got me for Christmas and double charged for the TPMS installation kit (paid once at time of tire purchase and again at installation). I got 2 caps back but not the extra payment. Less than a month later one of the valve stems is leaking, mechanic said it looked original to the car (old degraded o-rings) so brought it back and they said it needed another new TPMS kit and tried to make me pay for it again. They then agreed to replace for no charge.

Don’t buy tires at Costco. Their service and warranty is terrible, bought tires from Costco that vibrated at 60-75 miles per hour and they would not replace them with another tire, said sorry about my luck. I would have to pay for new tires, tires had only 1500 miles on them.

This is about the tire center at I-10 and Grand Parkway 99 in Katy, Texas. I changed two rear tires there about 2 months ago. I was requested to buy new nuts. Since the center did not provide these nuts, I had to go to two part shops and only got 10 nuts. Generally the two new tires are supposed to be placed in the front wheels. I could not do it because I did not have 20 nuts. For this reason, the two new tires were installed on the rear wheels. I was told to come back when I got other nuts. I made an appointment last Sunday, wishing to get a quick service with the appointment.

I made the mistake to get my winter tires from Costco. It took them 8!!! Hours to put them on!!! No communication at all! I was stuck. Now unfortunately I am here to have them switched back..made apt for later thinking foolishly that they close at 8, they won't make me wait 8hrs again...I am currently on a 2hr wait with no end in sight and no communication. The staff is rude!!!

I had a appointment to get my tires and was there for 3 hours. I have health issues and began to tire and told them someone was coming to get me and they were going to have to bring my car .. then they finished.. When I got it back there was a red scratch on the bumper.. I called and sent pictures.. No response. I told my family members... They found my tires cheaper at Champs and they say they have never waited more than 30 minutes.

I made an appointment for tire rotation which comes with the $1000 worth of tires I had purchased from them. I arrive a few minutes early for my appt to be told that the wait can be up to an hour and 1/2. But wait I have an appt. Well apparently they schedule 3 appt for every time a slot. So what is the point of making an appt. if they grossly overbook themselves

Slow customer service, they don't seem to care about customer time. 3.5 hours to install 4 new tires. I asked the repairs about how long they take to rotate the tires and he said 2 hours, I would take my vehicle to another discount tire shop.

I had a 1:00 pm appointment to install 4 Michelin tires on my Ram 3500 truck,. They said one hour and a half to do the installation with a 1 o’clock appointment when I dropped it off. 2 1/2 hour later still did not have it done. Worst experience ever. Will never come back., why have an appointment.

I had my mechanic install a TPMS sensor on my 2009 Corvette, but the mechanic didn’t have a tool to reset the sensors and told me driving the car would likely reset by itself. I drove around and it didn’t reset, so I stopped by my Costco in St Augustine Fl on international golf parkway and talked to Martin in the tire shop, told him my story and asked if he could reprogram my sensors, he said he probably couldn’t reprogram the sensor because I didn’t know the brand, but would try for me! After about 3 minutes he programmed my 4 tires, all tires showed the air pressure and the service TPMS was gone!

I bought 4 tires for my 2014 Porsche Cayenne from Costco and also changed the TPMS sensors so was a good amount of money. The tires were cheaper than I could get elsewhere. I started to notice at higher speeds I would get vibration in the steering wheel such that it was tiring and annoying. I had my Cayenne aligned and changed the front struts replaced. The vibration at high speed was the same. I brought back to Costco and asked them to balance the tires. I explained about the vibration. They would not rebalance as I had not put 7k miles on the tires. I had about 6k.

I had an appointment to rotate my tires with Burbank. I waited for about 3 hours. I got my car back, thinking my tires were rotated, but it wasn’t. I knew it because I made tiny marks on the rim. They deceived me, and that is not right.

On the recommendation of my daughter, I purchased 4 Michelin tires from Costco for my Corsair. The tires arrived quicker than expected, and I made an 10:00 appointment for them to be put on the car. I arrived exactly at 10:00. There was a sign stating that they recommend a 2 hour wait for the car to be finished. The counter service gentleman reviewed the details of my car, checked me in and stated that he would call me when the job was complete. I decided to do some Costco shopping and, at 10:48, my phone rang, and I was notified my car was finished…..I was surprisingly shocked! I hadn’t even finished my usual Costco shopping. The counter gentleman, I neglected to get his name, was so accommodating and friendly. He even informed me that there was a ‘grease build up on the CV axels’ and suggested I contact my mechanic. I was so happy with the purchase of these tires from start to finish. Will definitely use them for my other vehicle.

Wow, if I ran my business this way, I’d be broke! They had to order our tires, told us 2-3 days…no call, called, they said “3-5 days” no call, called again, now they said “7-10 days.” At this point asked for manager. Was told I “should NEVER have been given a time frame, as they had to get them from out of state.” Well, they did, each time doubling how long to get the tires. I could have had them installed elsewhere a week ago. They “upgraded” our tire and scheduled an appt today. Well after the more than an hour we shopped (told an hour to hour and a half for installation), went to check status and “just took it back.” Seriously, what’s the point of an appt if you don’t even come close to the time frame?! Worst experience ever. Do NOT recommend!

Don’t bring your car here for tires. They cracked one of my wheels, denied it and sent me out the door with a dangerous problem. Luckily, the tire went flat before the wheel could fail completely. Then to make matters even worse, they refused to do anything to make things right! They just told me sucks to be you, we didn’t do it!

I purchased Michelin Premier tires that wore evenly but went bald after 12k miles. Curtis at Napa Costco Tires explained that because I didn't have the tires rotated at 6k miles with Costco the warranty was void. I did have my tires rotated with an auto shop but I was told that would just qualify me for a "discount" on a new purchase.