Discount Tire

L of Houston, TX September 26, 2009

I came in Discount Tire on 9/19/09 paid to get the two front tires balance, but afterward I found out the steering wheel shaken worst than before. Due to the commitment for that afternoon, I couldn't returned to get it re-balance on the same day. So I stop by the next weekend on 9/26/09 paid the second time to get the computer ride matching balance (cost more). I went in to the store at around 3pm and the store completely forgot about my order and I didn't get it done until 5pm. Discount tire response was, sorry... you order felt off the crack. No more Discount tire for me.

Robert of Krum, TX July 28, 2009

I have used Discount Tire several times, I even have a credit card from them. However this was the last visit I will make to this retailer. I went to the Dallas Inwood store to have a set of wheels mounted and balanced. These new wheels and tires I bought elsewhere and my original wheels & tires I wanted removed to take home. They stated my new tires would be too large and would not fit. I have done ample research to know this is untrue; they might rub with full load in the trunk but that's it.

The tires were two sizes (105/45/17 and 115/50/17). I explained to them I want the smaller ones up front and larger ones in the back and everything would work fine. They insisted on a test fit. I agreed, after we started to argue about fitment. At no time did they mention any cost of this "TEST". Once they were mounted, one tech took me over to show me the driver front and back, they fit as I suspected- close, but ok. I went back in and waited another 45 min till they finished. Bill total: 128.00 …for what? The man started to break down all the charges. 2.50 per wheel for dismount of original equipment, 6.00 per wheel for mount of new wheel. That's fine, but both of these charges were doubled for the TEST. So my bill shows one dismount = 10.00. One mount = 10.00 (although the original wheels were never remounted.) New wheels, mount of 4 = 24.00, dismount = 24.00.

Then to the balance fees. 15.00 per wheel, total of 60.00. I have since called the next closest store in Dallas, and verified cost for balance, the reply - usually 12.50 a wheel after I told him what size and type wheel I had. This is the price I was told originally before I walked into the Inwood store. I continued to ask the other Dallas store, could it be 15.00 a wheel? He replied no at first, until I brought up my issue, then he changed his tune, and said “I would have to see the wheel”. These are the same wheels everyone has. Chrome lip, painted wheel. Now, to top it off, they put one of the 115” tires on the front passenger and I had to go back a 2nd time that day to correct this mistake, which could have cost me a tire or even worse. (The tire rubbed 4 times in 4 miles before I figured out what happened.) Spotty workmanship, unnecessary charges, and upping prices once in the store led me to feel this company is a snake. I was appreciative they didn't charge me any tax on the bill, but I did object to the unnecessary charges.

They guy was not budging on price and wanted to argue in front of everyone. I stood there staring at him. No customer service, just rudeness and short responses to hurry me along. Since the tires were on my car and services rendered, I felt I had no choice but to bite the bullet. The more I think about this, the more it frustrates me. Why do companies have to take advantage of consumers? Be ware of Discount Tire, they are snakes! You have been warned!

LINDA of Algonac, MI May 4, 2009

The Discount Tire gave me several differnt prices, they did not honor the AAA discount and the main / huge issue is when I asked for the DOT numbers so I could register the tires with Michelin in case of recall, they said hey are on the sidewalls. They also could not prove to me that the tires they placed on my vehicle were new and not take offs. There was no way for me to tell if the tires I paid for as new, were in fact new at all. No chalk line, no little rubber feelers that wear off, nothing to claim they are new.

When I asked for the stickers that came on the tires, they could only provide me with two stickers, not four for the set. They also said they do not have to keep track of the DOT numbers, well then how do they notify you if there is a recall? I paid for new tires, lost my center housing cover on the way home and didn't not receive my AAA discount as noted on their doorway. There is also no way to be sure the tires were brand new and no way to register them in case of recall.

Peter of Oak Forest, IL February 18, 2009

I have purchased seven different tires at this store for my 2002 Dodge Intrepid. First, I replaced the front two tires with Rocky Mountain P225 60 R 16s, but I was displeased with how noisy they were, and also because I was now getting a "wowing" fron the front-right. So, Discount Tires switched the right tire to the left, and the left to the right, and the wowing also went to the left. Discount Tires workers refused to believe it was the tires, so I went to DeRe tire of Oak Forest, and they inspected my front end, and they switched the tire back to the left, and, low and behold, the wowing went back to the other side. DeRe also inspected my front wheel bearings, tie rod ends and performed a front-end alignment, which was only off by one degree on the right, however, the wowing tire continued. DeRe said it was the tires and not the car, so I returned to Discount Tire, and I paid 115 additional dollars to upgrade to Eagle LS tires, of the same size, and again, I had a wowing in the front-right. So, Discount Tires switched the tires from right to left and left to right, and again, thw wowing followed the tire.

So, they ordered another tire, but the wowing continued. Still, however, the wowing shifts from left to right with switching the tires from left to right, so it is still obviously defective tires and not my car. So, now, after four different Goodyear Eagle Ls tires, I still have a wowing sound from the front-right, as well as a chatter when I apply the brakes at a high speed, that did not exist until I began purchasing tires from Discount Tire. Still, however, again yesterday, the wowing was on the right, but Discount Tires switched the tires again, and the wowing immediately went to the left, so they replaced the front-left with another new Goodyear LS tire, just this morning, however, the wowing is still coming from the right, however slightly less.

I am convinced that Discount Tires has been selling me defective tires, either from Gooodyear, or they are giving me tires they have had in their shop for long periods, that they have stored stacked, which can and does distort the sidewalls, which is a typical sign of sidewall shifting when "wowin" occurs. I am at the end of my rope with both Discount Tires and Goodyear, but now the Discount Tire manager is no longer going to try to correct this problem, as he believes it is my car. But, how can that explain the loud tire sound switching from left to rith, with switching the same tires from left to right? At present, the front-right is quiet, but this same tire was also quiet on the front-left before being switched to the right, yesterday. So, the wowing is following the tires, and not remaining on one side of my car.

So, it is definitely the tires, only now Discount Tire is unwilling to rectify a problem did not exist until I bought tires from them. Is this acceptable for a consumer, who is disabled and unable to work? I have heard from other people that they have had this same problem from tires they've bought at Discount Tire, so I do not know if this is a manufacturer or a dealer problem, however, I am the one left with this wowing noise in my car, that did not exist until attempting to get two decent, quiet tires put on the front of my car. This noise and chatter did not exist until AFTER having tires put on my car from Discount Tire, and now nobody wants to rectify a problem that started with them.

Marvin of Hawthrorne, CA February 2, 2009

I took my car into be service because of noises I heard in rearend of my car and as a result the mechanic supposedly fixing the car,it came back to me in worst condition then it was.

Now my car make more noises then it did sound like old truck. And they want me to pay more to fix what they broke.

Audrey of Selden, NY January 22, 2009

While replacing tires I was told the last person that worked on my car stripped all the lug nuts and studs. I was charged to replaced all 20 lugnuts and studs. I waited 3 hrs for this to get done.

I was charged an extra 235.00 to replace the lugnuts and studs. I took the old ones back to the machanic that has been working on my car for 3 years. They told me I got taken. There is no way all 20 lugnuts could have been stripped. They told me this a way shops make extra money by taking advantage of women.

Michael of Mission Viejo, CA September 19, 2008

Three weeks ago I had the tires on my Hummer rotated and balanced by a company called Discount Tire Centers. After leaving their shop approximatly 200 yards the rear left wheel came off the car while going 25 mph. I expected their insurance company to resolve the matter,however 3 weeks later my vehicle is still in the shop and I am now being told by the Hummer dealer that their insurance company does not want to cover all the damage.

At this point Hummer is estimating the needed repairs at 1850.00 yet the insurance company is willing to only pay 600.00. I belive their insurance company is acting in bad faith and that Discount tires is grossly negligent for putting my wife and I at severe risk.

Joseph of Lake Arrowhead, CA August 20, 2008

I took my truck to Discount Tire Center for an alignment of my front tires. After the vehicle was put on the lift and visually inspected. The the alignment technician called me into the shop to point out a sever leak in my front passenger side brake caliper, dripping on to the tire creating a four inch wide swath, which appeared to be coming from break a line caliper union other wise known on this break system as banjo fitting. He then proceeded to tell me that this was a very dangers problem and that he could find out how much it would be to fix it. I informed him that I do all my own work on my vehicles and I do not want to hear any more about this problem.

He then did the alignment and took the vehicle on a test drive to check the aliment. upon his return he stated that the the aliment was good but the break petal felt a soft and funny and I really should have it taken care of. I thanked him payed and left. When I got to my vehicle I took a second look at the leak and did some very simple test on the breaking system to check for a break leak. All of them came up negative. I cleaned the oil off the caliper and took it for a drive. I used the breaks very aggressively to worm up the the break system in attempt to reproduce this leak. Which I failed to do.

To preface all of this, I drove my vehicle down from Lake Arrowhead to Discount Tire Center, down a windy steep mountain road losing approximately 4,800 feet of elevation in 14 miles. During this drive my breaks felt perfectly normal. I would say I'm very in tune with my vehicle. I do all the maintenance to my vehicle my self. I find it VERY unlikely that a problem like this could exist and I would be unaware of it.

If I did not have a mechanical knowledge of my vehicle, I would have been ripped off for a break job that I did not need and the Evidence of which was completely fabricated. If this had happened to my father, mother or girl friend, they would have had it fixed right then and there. I feel violated and that this shop is dishonest or they have a employee who is trying to drum up work.

Yong of Los Angeles, CA June 20, 2008

I went to Discount Tire Center to get my tires replaced on my Mercedes Benz S430. While it was being worked on, I noticed that there was a scratch on my rims. I pointed it out to the manager, Jonathan Hage. His reaction was that he started to yell at me. I was calm and did not want to make a big deal out of the scratch. He then told the guy working on my car to put my old tires back on and have me leave the shop. All I wanted was to get my new tires and leave, but he would not let me do so. I previously dealt with an employee named Bill. I wanted to speak to him because he treated me with respect. While I was trying to have a conversation with him, the manager kept yelling at me to get out. I told him that I was having a conversation with Bill, not him. He ignored my request to butt out and continued to badger me with his words. My feeling was that he was disrespecting me because I was Asian. I had no choice, but to leave the shop with my old, worn out tires. The attitude Jonathan Hage gave me felt like it was because of my race. If I had been a Caucasian customer, I am sure that I would not have received the same kind of service.

D. of Colorado Springs, CO January 9, 2008

Overview: Approximately three years ago, I purchased Toyo tires, luckily keeping the receipt and brochure for the tires.

FIRST DECEPTION: With the tires in terrible shape, I called the same store and asked what my warranty was. They told me I had NO warranty. I later found the brochure with my notes on it and found it clearly marked I had a 60,000 mile warranty. When presented with this brochure, they said they would honor it. No where on my original receipt was this warranty documented.

INCREASED PRICES: The warranty honored took a discount on tires that had an inflated price. Tires don't go up 50/tire in 2-3 years.

I feel deceived and treated terribly along the way. Did I mention I'm 28 and female? Probably didn't need to.

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