B.F. Goodrich Tires

Belinda of Wardensville, WV August 28, 2009

We purchased a new used car in 2006, it is now 2009, we have had to change the tires on our car "3" times since we purchased it. We even changed the shocks on it in December 2008, thinking maybe they need changing, why else are we needing our second set of tires so soon? When we had this done in December the Bf Goodrich company paid for only the tires. Then in January 2009, my husband was driving to work on a main road and the right rear tire blew out on him. BF Goodrich blamed it on road hazard and we had to pay half for the tire.

Here it is August and we have taken it in AGAIN due to the rear tires being worn to needing immediate changing. BF Goodrich tried to tell me due to it being under so many miles (which is under 20,000) we had to pay 25% for the tire change. I then was telling the manager on the phone that to me that was not at all fair, he then hung up on me. I am appauled at a so called good company doing this to us. We do not drive our car any more than necessary, so why is it that we are having to replace a so called brand name well known here in amaerica?

I will not spend one more cent on BF Goodrich tires when they have proven to be hazardous themselves, however what are we as customers supposed to do in the mean time? Drive on un safe tires?

I will not allow this to continue that is why I am turnning this case over to your org. I have been impressed with what consumer affairs has done for people and I am hoping now I can depend on you to help in this situation, preferably before we have an accident while having no money to change to new tires and no other resources of transportation commuting to and from work. Please conatct me as soon as you can, due to my fear of my husband driving to work. I am also on disability therefore the stress from this is not at all helping my heart condition when worrying about the shape of the tires.

S.Talcott of Orient, OH July 10, 2009

I started replacing my original Michelin tires in the Spring of '08. I went with the BF Goodrich super sport for my car. Within 4 months, 3 of those tires blew. The whole sidewall caved. I bought 2 more and the same thing happened. Within a years time. This happened to 5 of the brand new tires that I purchased. I contacted Discount Tires where they were bought brand new and got the run around. By the 2nd blow-out, I asked them to send the tire in to be examined. They failed to do so. They never sent any in to be examined. I paid almost 200 for each tire and they were acting like this was nothing. They were cheaper than the Michelin replacements, but still a mid-grade for my car. I asked to trade those in and contacted Goodrich. I was told that I would be contacted by 1 of the VPs, but I wasn't. I wanted reimburst for the full cost of each and I wanted a different replacement. Dicount Tires decided to go to a Good Year for the replacement, but not any other brand. I requested to look at other tires for my vehicle, but they refused in that store.

When I contacted BF Goodrich, I was told that they would assist me in upgrading to the next tire which cost more money, but wouldn't refund the money. I advised that all had done the same thing and that I requested the merchant to send them in for examination. The tires were still within the warrantyn period and I did advise that there had to be some type of manufacturing defect.

Discount Tires failed to assist and one of the employees/Grove City Police officers had the audacity to say that I trashed my car/that I didn't take care of it and that it was out of alignnment. He said this to cover-up the fact that they didn't have any of the tires send to the manufacturer for examination. I stated, 'he was ignorant for saying such a thing, because I had the car in at the dealership where I bought it brand enw in '05.' He was advised that the dealership changed the oil 3 days prior and didn't say they found this type of problem. I stated, 'I that I hoped that he lost his job or in this case both jobs, because he was going to cause someone to get killed.' Luckily, I don't have a sports utility, I have a sports car. I had to remind him of the lawsuits with Goodyear and the roll over accidents that caused deaths. I also had to say that this was dangerous for a tire to blow when your on the highway going at least 65 mph.

The best part of it is, neither merchant assisted and now I have to turn them both into the government agaencies for investigation.

Jim of ewen , MI May 5, 2009

While driving on I 75 in Michigan The side wall blew out on a b f goodrich tire. It was on a pickup with 5ooo miles on it. When the pick up was brought in to the dealer they said all the tires are faulty. The side walls are cracked like the old tires after the second world war. These have to be the worst tires on the market.

Russell of Orange City, FL November 17, 2008
TREAD SEPARATED FROM TIRE.  DAMAGED REAR PASSENGER PANEL OF BODY AND DESTROYED TIRE.

S of Escalon, CA September 28, 2008
In the spring of 2004, I bought a set of bf goodrich tires at Costco for my PT Cruiser. For the first few years there were no problems. Now I have had 3 tires with issues in the last 5 months. The sides of tires are cracking and losing air. I am not diving on flat tires and only put about 6000 miles on the tires per year.

The first time Costco replaced the tire for 10, the next time (2 months later) I was charged over 50 and was told it was because I bought an inferior brand. Now I have another tire with the same issue and have to start this issue again. My car is stored inside and the tires were rotated on schedule.

The first time this happened I asked Costco to inspect all tires for possible issues &/or recalls they said the tires were fine. Costco's good service is failing and bf goodrich needs an overhaul.

Henry of Dix Hills, NY July 20, 2008
I own a '97 Chevy Suburban. Last week I had all new tires put on the car, P245 75R16 (Long Trail B/W) because my daughter and son-in-law planned to use my Suburban to drive down to Florida from NY with my 5 grandchildren. I wanted the car to give them no problems and be safe for their trip.

On the second day on the road they had a blowout with one of the brand new tires. Fortunately no one was injured in the mishap but I am thoroughly disgusted with the performance of the tires and the fact that my family was put at risk. I have since found out that BF Goodrich tires have been reported to be faulty. Others have had similar problems, even the WalMart tire shop that replaced the tire in Savannah, Ga. for my son-in-law said that they and the manufacturer were aware of problems with those tires.

I have no confidence in the tires that are on the Suburban and when the kids get home I plan to have all the tires exchanged. I hope that the tire place where I bought them will not give me a problem.

Dean of Victoria, OTHER July 13, 2008

Dean of Victoria, BC, Canada (07/13/08)
I have a set of bf Goodrich 265/75r16 long trail tires on my truck. There is about 90 percent wear remaining. They do not have 10,000 klm on them. One has a large bulge on the sidewall near the top of the tire. The dealer will not prorate the tire. He has ordered me a new one. I have been told it will cost me 229 plus taxes mounted and balanced. The tire is faulty, it is an obvious factory defect. I have heard of this defect with this brand of product before. What does warranty mean if the supplier will not back the warranty? If the representative will not back the product? I was left to drive home on the freeway. I will need to return next Wednesday to pay for the replacement, once more driving on the Freeway. The tire shop is about 30 klm away from my home. I fail to understand.

Kathy of San Marcos, TX December 5, 2007
I had to replace a BF Goodrich 17 inch tire (P45/65R17) due to thumping noise on my Ford Explorer. Last time that occurred, it was a bad tire. I returned the next day to have new tire checked. Turns out the new tire is about 1 1/2 inch smaller in circumference than original tires on the Explorer. I was told I had to buy all new tires x 5 (4 on ground and spare) any time I replaced a tire. I have 4x4 auto where system did not recognize the smaller tire and was told it would probably burn out my transmission/transfer case. I told them I was not satisfied with tire, to remove it and give me something in writing that they owed me a tire. Instead, I spent about 3 1/2 hours while they discussed what to do. Currently, they have 1st new tire on front left and a 2nd new tire on back right. All new BF Goodrich tires measure smaller circumference than original tire circumferences. They had 4 on hand. Another Explorer was having a new transmission installed because he did not replace all tires when one was replaced. I had no problems with single tire replacement over last two years and now I do.

I am not guaranteed that my transmission or something else won't go out, that the 'solution' they came up with will work and that they (Ford) will cover any future transmission replacement or other work on my vehicle. Has BF Goodrich changed the circumference measurements on their tires so people have to buy all new tires--with  their tires--or is this just a bad lot?  Bluebonnet Ford is dragging their feet on this. They said this is a problem that is occurring on all vehicles with the new traction correction on them, which mine has.

Ford said it is not their problem, but a BF Goodrich problem. Tire warranty company said it is Bluebonnet Ford's problem, not theirs as they just authorize payment for the new tire that had 'road hazard' damage. I am suppose to return in morning (12/10/07) to let them know. They wanted to remove the spare tire and told me that I can't drive on it due to different tread--which is not what I have been told by persons in the tire business for over 25 years. If I go somewhere else to buy tires, that will cost me at least 165.00 x 5 plus cost of putting them on and new road hazard warranty, and I will lose last 3 years on my current tire warranty, for which I paid 300, and the cost of use left on the 4 tires I have on the vehicle (3 plus spare) plus possibly the cost of the second tire, not to mention all of the time spent at the location dealing with this.

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