Goodyear Tires

Don of Gainesville FL (04/21/09)
On Friday April 10, 2009 I dropped my 2001 GMC Yukon off at Goodyear Service Center in Gainesville Florida for a resurfacing job on my rotors. I dropped the vehicle off and picked it up later that afternoon. It wasn't until the same night that I realized the right side mirror had been partially melted. This damage was NOT there prior to dropping off my vehicle.

The following day (Saturday April 11, around 4:15) I was able to make my way over to the same Goodyear and speak with the Service Manager Tom, who came out and took a look at it and could clearly see damage had been done. He agreed to re-order the mirror and would be in touch with me. I gave him over a week and re-contacted him on April 20, 2009 at roughly 9:20 a.m. Only to be told that his District Manager told him not to fix the damage that was done and he completely denied even having the capability of burning/melting the right side mirror (when every repair shop as some sort of blow torch for stuck nuts and bolts). This was a completely different tune than he was singing a week ago, where he not only acknowledged, but apologized.

I am frankly disgusted and perturbed that Goodyear would treat a loyal customer this way. In the last month and a half alone I have spent well over 1,000 at that particular Goodyear and have no need in general to try and scam my way into getting anything for free. Like I said, records show how much money I have spent with them. I understand in these tough economic times and District Managers are concerned about their bottom line and nothing else. But, to damage a vehicle while it's in their care and then refuse to right a wrong just shows how badly this particular Goodyear represents the overall company. I'm severely disappointed that Goodyear not only goes back on its word but does so in such a sad, pathetic manner, it's unreal. I would truly hate to see how they would treat a first time customer versus how they treated me, a long term customer.

I have to replace the mirror and repaint it, at a normal repair shop that may cost 3-400.

Eric of Wausau, WI April 9, 2009

Eric of Wausau WI (04/09/09)
On 4-7-06 I purchased four Eagle #1 Nascar tires. In December 08 I took the two rear tires off of the vehicle and I realized that two of the tires, two P255/70R15's were made in 2002. The paperwork for the tires indicated that the serial numbers were made in 2005. On December 30, 2008 I contacted Kent Olson about the serial numbers not matching and the three year discrepancy with the two tires I purchased. I was informed that there is no store policy concerning the selling of older tires. He said that it was not uncommon for incorrect serial numbers to on the paperwork due to the number of tires he sells.

Mr. Olson did not offer a replacement for the two tires or arrange for a reduction in cost for two new tires. I explained to the owner that due to the older tires, I did not want to risk driving a car with these tires. On 1-20-09 I sent a letter to the Goodyear Tire & Rubber Corp. Customer Service Manager informing him of the details; including sending him copies of the tire paperwork with incorrect serial numbers. I have not received a response from Goodyear as of this date.

The older tires are on an older muscle car that doesn't get driven a lot. No damage has occurred- yet.

Richard of Foothill Ranch, CA March 26, 2009

Richard of Foothill Ranch CA (03/26/09)
This store has tried to scam me twice on brakes. The first time, I went for brake work and was told that I needed a new brake drum. I knew the drum was nearly new, having only 5,000 miles on it. The DMV inspected the brakes, spoke with the shop that had previously replaced the drum, then interviewed the mechanic at the Goodyear shop and had them look at my brakes, again. Goodyear admitted that the drum was like new, but claimed that it had mistakenly read its digital micrometer. That was when this shop was new.

Recently, I made the mistake of having them look at another vehicle. They said it needed a front brake caliper, pads and rotors needed turning. Suspecting the caliper may be good, I took it to trusted shop that was further away. I told them that that caliper was suspect. They could have sold me a caliper, but said it was fine. They did the work for 255, which included new rotors, whereas Goodyear wanted 400 but would only have turned the rotors.

Eolo of Des Moines, IA February 26, 2009

Eolo of Des Moines IA (02/26/09)
I went to Goodyear told the man at the desk that my truck was drifting to the left when I would release the steering wheel, so they looked at it and said that I need lower and upper ball joints on both sides and I needed 2 tires I bought the tires, and I told the man behind the counter that I needed to get the money for the ball joint job, he tried everything in his power to keep me in the store he said I could apply for a credit card with no intrest for 6 months, I said no thank's I would try and get the cash, but the man keep insisting that I get a credit card,

I left and went to the place that I bought my truck the the man there said that I did not need ball joints for at least two years. I could see that there were not to many customers in the garage so they were trying to high pressuring me to buy something that I did not need.

Cornelius of Saddle Brook, NJ February 20, 2009

Cornelius of Saddle Brook NJ (02/20/09)
I own a 1999 Ford Contour,The tires were replaced with Goodtear Regatta tires. [195 65 14]The tires have approx.10,000 miles!Two of the tires have Ply Seperations[I worked in the tire Industry & taught technitions to examine tires for problems]These tires should be warranteed by Goodyear! The Dealers will not replace them!These tires have always had serious defects & Goodtear refuse to aknowledge This!

I am on a fixed income & need my car for Doctor Appointments & tests! Goodyear should replace all the tires,They are defective and unsafe!

William of Atlanta, GA February 16, 2009

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