Tire Kingdom

David of Naples, FL October 8, 2009

I was from out of town on business and took my car in for a front end noise, the assistant manager suggested I leave the car there and they would look at it and call me with thier findings, later that afternoon he called and said the tires were bad and it was out of line, causing the noise, we discussed the price and I gave them permission to replace the tires and align the front end. Late the same evening the car was delivered to me, and the noise was still there, I immediatly called them back and they told me to bring it back and they would look at it. I took the car back that same evening and the manager decided to take over. A seviceman took my car for a drive and found out it was a front wheel bearing noise, The manager worked up a price and demanded I would need to pay that before they would fix my car. I was told they did not even look at my car previously, but just assumed the tires were the problem, I told them to replace my tires with the ones they took off and they said they no longer had them, they were picked up by the disposal company, I argued with the manager until I finally left with no satisfaction other letting him know I was going to seek litigation. The next day the assistant manager I spoke with origianally called me and said he would make it right, so I brought my car back to him at noon on Friday and explained to him I needed it done as soon as possible because I needed to get back home in Naples, I again left my car there for them to fix it and after several hours, they called and said my car was ready to be picked up.

At around 8pm I picked my car up and started off for Naples, only to find out the car was still making the noise and not fixed, I immediatly called back and spoke with yet another assistant manager and told him of the problem, and told him I would take my car into a Tire Kingdom in Naples and the two managers can work it out, he agreed. The following Monday Morning I took my car into a Tire Kingdom in Naples, and had them look at it, after driving it the service manager said it was the wheel bearings, I explained to him what I had gone through in Apopka the previous week and the manager called the Apopka store, the Apopka store lied to him saying the tires were bad origianally and they were not liable. I left and contacted (left a message)at the corprate office, a day later a gentleman by the name of Jamie Ward contacted me and we discussed the issue at hand, after a lengthy discussion we both agreed in finding out how much the difference would be in the wheel bearing replacement versus the tires and get back to each other the next day or so, I called Jamie 2 days following that conversation, with no response, I t was several days before he returned my call, were as I was in a meeting and unable to discuss in detail my findings, he said to call him when I was freed up I agrred and called him about 2 hours later with no answer, I again left a message. there was no call from him, I contacted and left a message at corprate for someone else to call me, the following day Jamie called me and was unwilling to work with me on getting this resolved. I found out the parts and labor to have the wheel bearings replaced were at a maximum of 184.00 each side. I paid 409.00 for the tires which are in no way coparible to the tires that were originally on my car. I just want what is fair without having to go through all the hassles.

Kimberly of Oviedo, FL September 27, 2009

Brought my truck in for an oil change, but couldn't stay and wait like I normally do. Received a phone call saying my power steering fluid was black and needed to be flushed. I said, "no, only do the oil change." When I brought the truck home and checked the fluids myself, not only was the steering fluid a clear pink, but they hadn't bothered to top off the water or air the tires. I wonder if they even changed the oil?

robert of asheville, NC September 24, 2009

on 5-06-09, a couple of female friends took there car into tire kingdom for brake work and a serpentine belt. this work was done. on 9-19-09, my friends were coming back from a short vacation to florida and were on I-26 coming back into asheville when there car broke down. They pulled the car onto the shoulder of the highway and opened the hood to see what went wrong. A passing motorist and a highway patrolman stoped to help them. upon inspection, they saw that this serpentine belt had come loose as to where the motorist could remove it by his hand. It was not broken and still in one piece.

They had to have the car towed to tire kingdom for repair, (sat. evening 8pm) on monday morning they got with the service manager and told them what happened to the car. They had no power steering and the cars heat lights came on. What was to be warranty work to replace this belt, now became a scam to have more things done on the car. A new water pump, power steering pump pulley and a complete radiator flush at a cost of 645.00. Needless to say, they had no choice but to get the car repaired as they need there car. Used parts were asked to be returned. I took these used parts to other mechanics to really see if it was necessary to have these parts replaced. From the 5 places i went to, no one saw a reason as to why this was done. Deceptive Business Practice on there part.

Wayne of Lake Worth, FL February 26, 2009

Wayne of Lake Worth FL (02/26/09)
I went to Tire Kingdom for an oil change and they talked me into buying 4 tire because of the 500 dollar freegas voucher deal which turned out to be a scam. I would not have bought the tires if the free gas had not been offered.

I am now out 500 dollars because the free gas is a scam.

Kevin of Sanford, FL February 25, 2009

I purchased a set of tires from Tire Kingdom in Sanford and was promised 500 in gas vouchers back. I followed instructions and have had no response or refund.

I purchased the tires under the assumption I would have 500 back.

Steven of Tallahassee, FL February 19, 2009

SUV was brought in on 1-31-09 to have tires replaced, talked with salesman came to a deal on replacing both front tires for 203.15 and that was mount, balance and alligment. Work was done as usual with no aparent problems until 2-17-09 I received a call from my sister that she had a one of the front tires to blow out. At that time I told her to take the truck back to Tire Kingdom because they were new. So she returned the truck and then was told that they could not warranty the tires because her bearings were bad and the truck didnot have an aligment done and they could not warranty the tires and gave her and estimate of 1,277.95.

So the next day I meet her their and talked with Lance which was the manager on duty that night which he was not helpful either, just wanted to charge me 800.00 dollars to repair some thing they caused by not servicing the truck properly. I have used this tire company for the past three or four years and have never been treated in this matter and never had to even worry about this kind of situation. I am upset to the fact that them not wanting to own up to their mistake. I don't think it is fair that the customer should have to pay for their mistake.

The result of their mistake was the two new tires were serverly damaged within 18 days of being installed (2-18-09) and could have caused a fatality with someones life if the tire had blown out will the truck was on the highway at a higher rate of speed, now we have to purchase more tires because of their mistake.

William of Marysville, OH December 3, 2007

I purchased 4 new tires on 10/6/07 and had an alignment done as well. On my way home, I took my hands off the steering wheel to make sure it drove straight, well, it immediately veered to the left really bad! I immediately turned around and went back (thinking the alignment wasn't done) but it turns out the store manager "Mike" told me it was the left front drivers side tire and that the radials inside the tire were bad. His exact words were "The worst I've ever seen and it happens in 1 out of every so many thousands of tires".

Well, they fixed it and everything seemed ok, until last night 12/2/07. I went out to run some errands and my right front passengers tire was completely flat. My first thought was, I had ran over a nail or something and was glad that I purchased the Tire Kingdom Road Hazard Warranty. I took the car back after work and had a friend follow me (since I had a donut tire on my car) and THIS time they said it was because "the barcode sticker on the inside of the tire was covering up the seal and due to the weather change, it caused the tire to lose air"! I will NEVER use NTB again!

Andrew of Salisbury, NC November 11, 2007

went to Tire Kingdom in Salisbury NC on 11/9/07. I wanted two new tires, 4 wheels aligned, brakes checked for wear and an oil change. About an hour later I got a call telling me the brakes had quite a lot of life left. I declined replacing the brake pads. I signed the document authorizing the work to be done with a 4.00 shop charge (for consumables they tell me). Upon returning to pick up the car, I had an inflated shop charge of 14.00 and two unexplained 20.00 charges. They did an alignment check but nothing actually fixed--yet full charge for a 4- wheel alignment on the bill. A single print out still indicates the car to be in need of alignment. They were unable to produce the before alignment printout. All four tires were inflated to 70 psi. (I found this out after a short ride at 50 mph.)

I did not pay for the alignment , shop charge of 14.00 or the 40.00 fee. We took the car to another company to have an alignment done, and sure enough his starting numbers were the same as Tire Kingdom had tried to send me out the door with.

Art of Avon Park, FL October 22, 2007

Since Tire Kingdom was bought out by Sumitomo tire in 4/05 their only thought has been on profit and not on customers or employees. I am an ASE Master Tech and was dismissed to make room for a tire tech to save a few hundred dollors a week at our store. They have little or no training and little or no expetise

Don of Largo, FL October 17, 2007

We are just concerned about the tires presently on our 2003 Volkswagon Passat. On March 12, 2005, we purchased (@ 661.00) four (4)Mich Energy MXV4 Plus, P195/65HR15,74664, with car mileage at 30,736 miles. At this time, we have 62,542 miles on our car(31,806 miles driven). We had the front end alignment at the same time the new tires were installed. Also, we purchased the Total-Care tire service, the Lifetime tire rotation svc and wheel alignment every six months. The tires have been balanced and rotated as follows since the installation: at 39,119 miles,at 44,865 miles and 52,980 miles, all by Tire Kingdom. Tire Kingdom has been just ''Super'' to deal with and we are very pleased with them!

The tires now have rounded edges with thin tread. Our question is, should we have not gotten more mileage out of these tires? We are both in our seventies and are normal drivers as best we can tell. No speeding, racing, etc. Our main concern is should we have these tires rotated now and/or plan on getting new tires. Is there another Michelin tire model that would be better service for us older folks? This is our first set of Michelin tires and we have always wanted to use your products, but was never able to work them in to our budget. Thank you very much for listening.

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