|
Niquette of Windsor Mill MD (03/21/08)
In February, while using a Baby Trend Snap and Go stroller that I purchased in December, the rear wheel fell off. The stroller tipped over. My son was not hurt, thank God. I tried to return it to the store that I purchased it from, but they instructed me to contact Baby Trend. When I contacted Baby Trend, they stated that all they could do for me was send me a replacement wheel. I stated that I did not want any replacements, that I wanted my money back as this item was defective, and I did not feel safe continuing to use it. Angela, the customer service person I spoke with, was quite rude and disrespectful. As a company selling an item that will be used for a baby, there is a level of superior quality that you expect. You don't expect that the product will fall apart after two months of use. I have two children. With my daughter I only used Graco products, and I never had a situation of this nature.
God forbid something had happened to my son while he was in the stroller. I have dealt with other companies in the past, Fisher Price and Just One Year for non safety related things have been very helpful. I had never used Baby Trends products before this, and I will never use Baby Trend products again. Since this has happened, I have learned from general conversation with other parents that this manufacturer sells poor quality products, as a number of people have shared with me their Baby Trend stories. This is just unacceptable.
Danika of Matthews NC (01/31/08)
We thought we could get a great product at an affordable rate and bypassed the higher-end lines and we decided on the Baby Trend Expedition Jogger/Infant seat travel system. At first pass it worked fine and we were pleased overall. Several weeks into owning the stroller we noticed that the front wheel became excessively shaky when not in the locked position. It was very difficult to maneuver with the wheel locked all the time, as we use the stroller for every day use.
We called and were told to check and adjust the tire pressure. This didnt fix the problem and were told to try another fix, which also didnt work. When we called a third time it was suggested we ship the stroller back.
After we finally found a box large enough to ship this stroller back, we shipped it in tact to Baby Trend to be repaired. Several weeks later I called and followed up and was told it would be returned within 10 days. We got home and opened the box to our surprise, our stroller had been shipped back unassembled! The issue we had was the unstable front wheel, and the wheels had been removed, negating the correction! Worse still, the screws and hardware we shipped in tact with our stroller had been removed AND NOT REPLACED! Baby Trend took apart our stroller and sent it back without the parts or means to put it back together!
The footrest on the front of the stroller has no hardware for us to put it back on, and the tray that the car seat rests on has no screws and pulls out when touched, meaning the car seat CANNOT be placed in the stroller! If I hadnt pulled it out first, I could have put my child in the stroller and he would have fallen immediately out of it. How could this happen, how could they send a stroller back with no parts and with a blatant safety hazard, as though it hadnt been checked at all?
Molly of Lawrenceville GA (10/31/07)
I reported a malfunction of a stroller manufactured by Baby Trend. The stroller has collapsed twice with my infant strapped in. I was told that it was only warrantied for 180 days, and if iIwanted to have it repaired, I would be responsible for the costs or that if I felt that the product was unsafe, to discontinue use. I feel this unacceptable and that the product is faulty. I am concerned that a child could be seriously injured or killed. They do not seem to share this concern.
Luckily, my child was not injured, but easily could have been. The stroller was purchased as a travel system combo for over $200. I will have to purchase a replacement due to it being unsafe for my child.
Lisa of Renton WA (09/21/07)
WHAT I SENT TO BABY TREND...
This travel system was purchased 5/14/2007; the baby was born 6/14/2007. The manufacturing date is 7/25/2006. The model # from the back of the car seat is 6325.
The stroller has been used lightly for the past 3 months. 3 weeks ago we noticed the screw partway out, we screwed it back in. We figured we would just watch it. Within a week the screw was actually gone, fell out. We have only used the stroller a handful of times since we have got it. The screw is just above the fabric in the plastic next to where the child would be sitting. Had we put the baby in the stroller directly and not been using the car seat attached that could be a horrible choking hazard. Screws should not fall out where the child sits. It is small enough to swallow.
Other complaints would be that the wheels wobble. This shouldnt happen 3 months into use. Ad the child gets bigger I am worried they might just fall off. Also the handle to the car seat sticks when you push the buttons to fold it back. It takes at least 4 tries each time to get the handle to go back. It also is loose. I took pictures of the stroller where the screw is but there is really no way to take pictures of something that is loose or wobbles.
I called Toys R Us and they said over 90 days they cannot help me. They are also ignoring this safety issue. I sent your company, Baby Trend, an email and never heard anything of it. I tried calling several times over the last week and it just rings and rings, never going to a voice mail. I finally get a hold of a person today and was told to send pictures and fax my receipt. I felt like the safety issue was blown off. I was told they wouldnt replace or refund the system. Sending me a new screw will not be acceptable. Why? Because I won't risk it falling out again so my child can die from it. I couldn't even resell this in good conscience to someone else. What if the screw on the other side falls out? Screws should not be visible where the child sits. This product should be recalled immediately.
Lindsay Wise of Huntington Beach CA (09/05/07)
My play yard changing table ripped at the seam and I tried to contact this company by phone 3times. I had to leave a message all 3 times and never a call back. I also e-mailed with the problem 3 times and never a call or e-mail back. Maybe I could have gotten a new one...I would have even paid for one.
nothing happened but my baby could have slipped through the hole...which never happened. I am glad he didnt get hurt with this.
Tammie Nissen of Reno NV (08/09/07)
I took my son downstairs for breakfast I placed hin in his high chair strapped him in. I went over to the cabinet and got a box of cereal and went as I turned around the high chair collapsed with him in it. I contacted Baby Trend and they requested photos of the high chair and stated it was out of warranty but if I wanted to pay to have ir repaired I could. Their product collapsed with my son in it.
My son hit his head and received bruises and scratches on his back and shoulders
Cindy of Copley OH (06/28/07)
They said they had replacement wheels available for my 2 year old stroller that cost $160 new. I thew my old ones out and paid them $48. 3 weeks later, which is when I was promised my new wheels, they called and said the wheels were not available. 1 week later, I received a refund check. I called 12 times and left 4 emails - nobody ever called back. I left voice mail with customer service and emails with customer service and left 4 voice mails with the general manager, Bradley M. I finally talked with Teresa to reason with them about the fact that I am now without a stroller since I threw my old wheels out based on the knowledge that new ones were coming. They said there is nothing they can do expect say they are sorry.
Since new wheels are not available after they told me that they were available which caused my actions to throw my old ones out and send in $48 for new ones, I either want a heavy discount on a new comparable stroller or a new stroller at no cost.
I have been without a stroller for 3 full months with 2 young babies. 3 weeks was a long time to be without a stroller but I was willing to wait that long for the new tires in the beginning. A stroller should last more than 2 years especially since I live in OH and only get to use it less than 1/2 of the year with our weather. I am still without a stroller and they said there is nothing they can do about it.
Laurie Johnson of Homestead FL (06/25/07)
Pegs holding seat and safety belt both detached from walker.
I read online AFTER i bought the walker that this IS A FREQUENT PROBLEM with this product. It should be RECALLED!!!!
Baby was holding on, literally, by his nose with his feet trapped underneath the back of the walker. Luckily I was in the next room and came running to his screams-he was bruised beneath his nose and next to his little eye.
Cheryl of Douglassville PA (05/23/07)
I received a Baby Trend Expedition Jogging stroller as a shower gift and when I put it together, the brakes broke off of the steel frame of the stroller. I called the company immediately and they told me they would ship me a replacement brake and took all of the information they needed from me. I didn't receive the replacement after a month and I called back and they had no record of my first call or the proof of purchase I had sent them, and told me the person I dealt with the first time was no longer with the company. This time they refused to send me a replacement (past the warranty, they couldn't find my receipt/correspondence) and were extremely rude to me. They hung up on me twice and also never returned my call they promised. They were very rude to me and now I have a defective stroller I can't use.
If the brake broke while my child was in the stroller and I was running, she may have gotten injured. I had been waiting a month for the part and meanwhile could have returned the stroller to the store. Now I don't have the receipt (Baby Trend lost it) and can't use the stroller. I had to remove myself from a jogging event I had registered for because the stroller was defective. I am very unhappy with the poor customer service I received.
Shanna of Lugoff SC (05/02/06)
The identification and directional stickers on my baby trend infant carrier car seat (model 6373, manufactored 5/18/05) have all come off. The seat has never been washed or cleaned and it has only been in use 6 months. As a car seat technician I know that the stickers on the car seat are of utmost importance for identification and warnings. I emailed the company for replacement stickers and they have not been able to locate any.
The stickers do not peel off, they come off completely and actually just simply fall off. This is a major problem for identification and proper usage of the car seat.
Currently there have not been any consequences other than inconvience, however my concern is for other people who are not as knowledgeable about car seats and if their stickers are falling off and they are not aware of the weight and height limits or the make and model of their seat. Jeff at baby trend was very nice and he tried to find replacement stickers, but he had no luck. I simply feel like the stickers are too important to the safety of the seat to leave it at that.
Kiania of Dover DE (01/06/06)
I received a baby trend stroller as a baby shower gift. Well of course the baby isn't big enough to fit into the stoller part. So when he was about six months old, I placed him in the stoller and the thing collapsed. It was a good thing that my sister was standing by, and my baby was not hurt. For months I could not find the 800 number no code or anything for the stoller finally i contacted them. Since it has been more than a year they have refused to pay to fix this item. I don't want any one else to have to go through this. What if my son had been serverly injured in the stoller. No one ever gets a stoller and places there small infant child in the bottom of it. I always assumed that was the purpose for the car seat, and stoller combo.
Jana of Glendale AZ (06/24/05)
I purchased a Baby Trend stroller Glen Rock Shuttle Traveler in November 2004 for my new baby who was born in December. About the third time I used the stroller it collapsed while my baby was in it. He was strapped into the infant carrier that attaches to the stroller base. Had he NOT been buckled in properly, he would have been on his head, on the sidewalk. I had gone over just a small crack (lift) in the sidewalk that was maybe an inch tall. The entire stroller collapsed and my shins ran right into the basket. I thought it was a user error, that my husband had not fully opened the stroller. We had been around the block SEVERAL times before it collapsed. Recently, it collapsed on me again and luckily I caught it before a major injury ocurred. There was no rhyme or reason for it to collapse.
I researched online to see if there were any others who had complained about this stroller and there were SEVERAL. This stroller has a MAJOR safety issue and I contacted Baby Trend directly to let them know how upset I was. They are aware of the problem and said they have been in discussions with the Consumer Safety Commission (or whatever it is called) ..... and that they have two samples of the stroller in their hands at this time. They have been discussing it for two months. I do not understand why they have not recalled this stroller. My baby could have been dead had he been in the regular stroller part and not his infant carrier, fully strapped in. They admitted that they have had over two dozen phone calls with the same issue I have had. That is over 24 people who have complained about the sudden collapsing. Another major safety issue is the emblem on the foot rest of the stroller. It is a piece of hard plastic with the name Baby Trend on it and I found this hard plastic sticker attached to the back of my baby's bottom. This easily could have come off and ended up in his mouth as a choking hazard.
Does a baby have to die before this item is recalled? That is my question. Baby Trend seems to be waiting for this item to be deemed officially unsafe before they will take responsibility and care enough to post a notice on their own and let consumers know that it was designed very poorly. I am very upset about this.
Mark Brown of North Little Rock AR (07/13/00)
I received a BabyTrend Lite Play Yard as a baby shower gift. However, when I try to set it up the middle of the floor continuously pops up. Because of this I can not place my child in the play yard. I have called the company twice now in the past two days and nobody has called me back.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
