Complain about a product or service

Banana Hobby

Robert of Brodheadsville, PA October 16, 2009

I called Banana Hobby and ordered a RC Boat in the sum of $210.78 for my grandson's birthday present. When it was received, it never worked. When I called Banana Hobby they told me to take it to a hobby shop to see if they could fix the problem. I asked them to either replace the item or to refund my money. Banana Hobby told me they would not send a pre-paid shipping label to me, that I would have to pay the shipping costs to return this defective item. Also, that they would not refund the original shipping costs.

Now they are telling me that this is their return policy, but I was never informed of this policy when I placed my order via telephone. They did say that all of their products are 100% customer satisfaction guaranteed. Today, 10-15-09 I sent another email to Saralyn C. who is the company representative that has been emailing me. I asked her to please provide me with some sort of proof that I was advised of this return policy before placing my order. All I ask is that they send me a return shipping label so that I may return this defective item and get a full refund. We have the original box and this item has never been used.

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