Complain about a product or service

Cosco/Eddie Bauer Car Seats

Jennifer of New Boston, TX March 22, 2009

Nothing really happened. Just the seat cover has started ripping and I need a new one. I've looked all over the internet trying to find one and this is what I ended up with. So maybe you can help me. Thank you, and I look forward to hearing from you soon.

Terri of Kingston, PA February 6, 2009

I am having no luck with help solving this problem that happened twice now. I have an Infant car seat, the Cosco Scenera Convertible Car Seat - Sandy Hill is the exact name of the car seat i have. where the harness strap goes onto the yoke (i believe thats the name for the metal thing on the back). The straps came off of my childs seat there twice and we did not even loosen them or nothing.

I saw other car seats that have new rubber caps for the car seats that go on the yoke that keeps the straps secure. This should be done for your carseats also. When I get responses from the company, they keep asking for my receipt. This to me is considered a defect, something needs to be done about it before a child or several of them die or inquire serious injuries. I hope this helps to warn people.

Darlene of Baltimore, MD August 30, 2008

We got a stroller car seat combo as a present when my son was born. It worked great for a month or two. At first I noticed the straps were becoming loose frequently, but I would adjust them and think nothing more of it. However, when the problem continued and gradually got worse I realized there was a serious problem.

We finally had to go out and buy another car seat after I went to get him out a few times and the straps were completely loosened from there holders and laying in the seat. My son enjoyed the extra freedom from the straps, but I shudder to think what could have happened if we had been involved in an accident during one of these incidents. My husband and I will never buy another cosco product.

Autumn of Suwanee, GA June 16, 2008

the info off carseat #1 is: model # 22-120-WAL L# 15B 007156 manufacture date: 04/15/05

 the info off carseat #2 is: model # 22-120-POL L# 14C 059325 manufacture date: 12/07/05

The above carseats have large elastic loops that attach the fabric cover to the seat. These loops are located by the child's head when seated. My three year old son pulled one loop over his head and had it wrapped tightly around his neck. I was so lucky that I caught it fast enough that all I found is a panicked toddler.

I have been contacting Cosco and receiving no help- their company even claims to have a repair kit, but I haven't been able to get one of those either. At this point, I just want new carseats, but they refuse to recall them. I have talked to two other people whose children have become tangled in the elastic loops.

Thankfully, I caught it fast enough, so my son was just scared- not injured.

Barbara of Wellington, FL March 23, 2007

I have dealt with this company twice with no avail my son choked twice on his car seat. I bought him a Cosco Touriva overhead car seat that pulls down and locks at the crotch well the seat pad started pulling from the sides and he pulled them around his neck twice once I couldn’t get them off and if I cut them the seat is no good. I want a replacement seat.

Mary of Baltimore, MD March 17, 2007

We received a Cosco car seat as a gift from a relative for my son, we have put it in my mom's car, and have had nothing but problems with it. The latch part that goes between my son's legs is extremely hard to buckle into the shoulder harnesses, I LITERALLY have to stand and push down with all my might on each buckle to get them to snap in!!! There is hardly any padding to protect his head should we be in a crash, and it WILL NOT stay secure (it wobbles from side to side tremendously - so much so, I have to sit in the back seat with him to hold it steady!!).

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