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Monte of St.john ND (07/16/08)
I bought a baby stroller 29.99 in which don't roll very well at all and now the so called saftey strap pinched my girls leg bad enough to give a blood blister. I think for 30.00 dollars it shoudln't hurt your child. Saftey is very important but hurting them doing it could be prevented. I have three baby's money is tight and have my kids cry because of some cheap snap giving her a blood blister isn't right sorry I'm so angry but get it right I know theres better snaps out there than that.
blood blister and jolting around because of small whells
S. of Pasadena CA (06/25/08)
stroller collapses and I've only just bought it. the first couple times I thought that I didn't lock it, now I realize that it just doesn't stay locked open. It collapses while I am pushing my son around and is dangerous.
none yet, I won't give it a chance.
Marie of Hurst TX (03/16/08)
We received a Cosco Umbrella stroller as a gift a year ago and began using it about 3 months ago. Today on a walk from the park the stroller collapsed on my 1 year old son and sliced his thumb. As we were a quarter mile from home it was a terrible, bloody, screaming mess. I would not use this product again.
As far as I can tell my son's skin has been sliced off of his thumb completely.
Melissa of Plantersville MS (11/27/06)
My parents bought me a cosco stroller/ car seat for my baby shower about 2 years ago and we rarely used it but I had my second child in October and we planned on using it for him. This past Sunday we got the car seat out and was just going to put it on top of the stroller to see how it did since we had never used it like that before.Well, it went fine until we were through shopping and was heading back to the vehicle and was going to take the car seat out but we couldnt.
The stroller didnt unlatch at all. We tried for about 30 minutes to get it undone while my son was still in the car seat. We finally just had to take him out of the car seat and put the whole thing attached in the back seat and drive home with it like that.The next day we looked at it and saw that it wasn't unlatching the car seat and wasn't any way for us to use it like that unless the company fixed it since it is obvious it is the manufacturer error.
Michele of Selden NY (04/22/06)
I have the cosco ride umbrella stroller, which I purchased last year and just started using it this year, being my daughter was too young at the time. I had put my daughter in her car seat than proceeded to fold up the stroller and lift it to put it in the car when the complete stroller closed on both my hands and locked as well. Thank God I had someone there to help it took a good 10 minutes to release the lock which caused numbness and bruised my fingers.
The more we tried to release to open it the tighter it got. I cannot help to think what wouldve happen if my car was running and my daughter was alone and no one there was to help us! Very Scary and very painful
Bruised fingers on both hands as well as numbness for a few days
Kimberly of Lewisville TX (03/18/06)
My mother bought me a Cosco tandem stroller from Target after my 2nd daughter was born. One day, while we were taking a walk, the stroller's left back wheels just popped off. Luckily, she had saved the box, so I returned the stroller to Target, and they gave me a replacement. The model style had changed, but the price was the same. ($89.99) However, now the bars that lock in place seem to be bent, and the stroller won't open or close as normal. As I have read, several people seem to be experiencing these same problems.
Even though I saved the second box, and my receipt, it has been longer than 90 days since my purchase, so if I return the stroller to Target, I will only get 25% of what the stroller actually cost. Target no longer sells that stroller, and they can only give me the lowest clearance price in their computers ($21.24). I want to trade it in for a different brand, because I no longer trust Cosco. There is no use contacting the manufacturer, because from what I have read, they are unhelpful.
Kim of Springfield MO (10/11/05)
We bought our son a umbrella stroller to match his playpen however the third time we used it he was able to push down on the foot rest strap hard enough to tear it loose from the frame. I assumed it was just a simple repair, however the company told me that it was impossible for that to have happened and informed me that they don't carry the strap as a replacement part! Now the stroller is of no use and my sons shoes are ruined as well from dragging on the cement!
We had to stop using the stroller because his feet get stuck underneath it.
Karla of Moose Jaw Canada (09/09/05)
I've had my Cosco stroller for about 2.5 years..... it's been really good. It was purchased at Walmart in Jan of 2003. Just today as I was walking home from school with my daughter (now nearly 3) the back wheel popped off. What i thought was popping off seemed to be a clean break with the back rod that holds the 2 back wheels..... it broke inside the wheel holder. There is no chance of fixing it, and replacing the stroller is next to not going to happen. I am a single parent and a student, i cannot afford to fork out another $180.00 for a stroller. I am unable to even find if it could be covered under warranty...... This is the best site i've found so far as to tell someone what happened....
Nicole of Kissimmee FL (11/22/04):
My son was in the stroller while we were shopping and the wheel just broke off while he was strapped in. The whole stroller fell over. We no longer can go shop in places that don't have shopping carts because we have no stroller. My son is two and it's impossible to carry him or to make him walk while we shop. We can't really afford another stroller. We paid about $249.00 for that one, thinking it would last more than 2 years.
Tania of Reno NV (9/11/04):
I bought a Cosco stroller for my 1-year-old baby at Wal-mart. I wanted a light-weight stroller and this seemed to be good for running errands, getting in and out of the car easily. I used it for about 4 months then one day the front wheel just snapped and the wheel fell off. It broke at where it attaches to the stroller frame. Luckily my daughter wasn't hurt.
William of Virginia Beach VA (7/1/04):
I just wanted to let you know that the screws holding on the front wheels came out on the Eddie Bauer stroller. When my wife went to take the stroller out of the van on 6/25/04 the right front wheel fell off. When I looked at it I noted that one screw was missing and the other was just about out. I was unable to find the screw and the lock that holds the wheels on. When we last used the stroller on 6/16/04 we heard a clicking sound as the stroller was moving.
We are out the cost of the stroller that can not be repaired. You would think that when you buy a large product like this that you would get 3 to 4 years out of it. I noted that you had the same problem posted by someone else. Here is the response we received from COSCO.
Dear William: Thank you for contacting Dorel Juvenile Group Consumer Relations. We apologize for any delay in answering your email. The locking tab on the front wheels is not a replaceable part. If you have purchased the stroller within the last year, you can fax me a copy of your receipt and we will see what we can do to assist you. The fax number is 800 207 8182. ... If you require additional assistance, you can also contact our Consumer Relations Department at 800-544-1108, Monday - Thursday from 7:00 AM - 6:00 PM EST. and Fridays 7:00 - 4:30 PM. To contact us direct, please call 812-372-0141 between 8:00 AM and 5:00 PM. Thank You, Dorothy, DJG Consumer Relations Representative, www.djgusa.com
Stephanie of Grahan WA (6/23/04):
My husband and I went to our local mall to do some shopping. When he pulled our double stroller, the front wheel assembly came apart. Luckily we hadn't put our 3- and 1-year-old in the stoller yet so no one was hurt. We have to go and buy a new stroller to replace the one that is broken. We paid about $100.00 for it.
Dawn of Grand Rapids MI (6/5/04):
I have a Cosco dual stroller by Geoby. The little metal piece that locks the stroller in a usable position keeps bending which unlocks the stroller and it begins to fold. Not only will the stroller fold, but my son almost gets his fingers caught in between the 2 plastic pieces that cover the metal piece. Just the other day, we thought we had fixed the problem, however, we were going over a bump and the stroller once again became unlocked.
First off, my son was jerked forward and downward due to the gravity. Secondly, I nearly fell trying to catch him so that he wouldn't take a nose dive into the cement. And since I was holding our 2 month old daughter at the time, she nearly fell as well.
Mike of Sherman Oaks CA (5/9/04):
I recently purchased a Cosco Eddie Bauer Car Seat/Booster Seat. Model# 22-859-HML Maufactured 11/20/02. I purchased it at Target. I have had it for about 7 months now and about 3 months ago the 5-point safety latch started sticking and recently, every time I strapped my daughter in I had to literally push the red button down manually to latch it in.
Jennifer of Indianapolis IN (9/7/04):
My mother-in-law baught a Cosco double stroller on sale at Target for my twin boys. They are 2 now. In the 2-year span of having the double stroller we have used it under 10 times -- the last three times we have used it, it has collapsed on my sons and I am very afraid of using it again.
The piece where it comes together on the sides that keeps the stroller together collapses on us, yet it is only 2 years old. It is not working properly as it should. Having twin boys it's hard to go without a stroller.
Andrew of Bel Air MD (3/28/02):
Friends of ours bought us a Cosco Geoby two-way stroller. They had it all set up for us to use. Thinking that the stroller would be ok they tossed the box, but kept all the information for us.
We used the stroller three times. Our daughter is tall for her age and the stroller doesn't accommodate her. The front seat is small and she can't sit comfortably. She falls everywhere. Her legs are long and they hang out at the front of the stroller. I can't tell you how many time we've hit her with the tire.
I've called Cosco and e-mailed them several times trying to get them to help us with this dilemma. They have just been giving us the runaround. If we still had the box I could have probably returned it to the store. The funny thing is that in the information that came with the stroller they said to contact them with any problems, and not to take the item back to the store. Well we did what they said and they haven't done a thing.
I thought customer service was trying to do everthing you can to please the customer. Now why should we be stuck with an item that does not suit us?
Laura of Rehoboth Beach DE (11/15/01):
We bought an all-terrian Eddie Bauer stroller made by Cosco. It was fairly expensive ($240). We bought it in Feb. of 2001 and started using it after by daughter was born in June of 2001. We used the stroller less than 5 months and the piece that holds the wheel on fell off.
Cyndi of Charleston, WV, writes:
We were already going to contact you about the stroller we bought which is cracking and may be dangerous. But on a worse subject, wE were horrified yesterday. We pulled a metal screw out of our infant's mouth, just as he was about to swallow it.
Luckily our 6-year-old saw it there. We were setting the table and had our infant in the defective car seat that connects to the stroller. The rotating, adjustable handle overhead was missing a screw -- apparently the one our infant had put into his mouth."
We have forwarded Cyndi's complaint to the U.S. Consumer Product Safety Commission, which has the power to order a recall if it finds one is warranted.
Amy of Holmes PA (5/11/01):
I was at the zoo with my kids. I have a double stroller made by Cosco and as we were walking the stroller collapsed. My kids were not seriously hurt -- my son had a bloody lip, his nose was hit and was bleeding, his fingers and legs were stuck. My daughter's legs were stuck, she bit her tounge and scraped her elbow. The stroller will not stand back up.
I know they were not hurt too bad but what bothers me is the way I was treated when I called the next day to let them know what happened. The first person I spoke to said someone would get back to me that day, I called several times a day for a week and a half and every time I spoke to someone they said they would return my call that day.
I left several voicemail messages and sent several emails with no response. I spoke to a man who was very rude and said they were too busy to return everyone's phone call and he did not know what to tell me. After almost two weeks of trying to speak to someone I recieved a phone call from a woman who said that she had only one message from me and wanted to know what my problem was. I proceeded to tell her, she never once asked if my kids were ok or that they were sorry for what had happened -- in fact she sounded mad that I was very upset about what happenend and that I was questioning why it took so long for someone to return my call.
She then said it sounded like MY locks were faulty (I did not make the stroller so how could my locks be faulty). She then said she would send me a repair kit for the locks (siderail) and that should settle it. Now it's a month later and I'm waiting for a repair kit that will be of no use to me because the stroller is broken.
My son's and my clothes were ruined with blood stains from his nose. After paying to get into the zoo we were only there for less than 10 minutes. I babysit children 7 days a week so I don't get to spend much time with my kids alone. I planned to take off work over a month ahead of time so I could spend time with them alone and it turned out to be a disaster.
It bothers me that I put my trust into a company that makes baby products, and when something happens and I make it known I'm treated with so little respect and concern.
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