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The First Years

Rivki of Brooklyn, NY March 2, 2009

I purchased a key rattle/toy from the company The first years, an entity of the Learning curve. The toy is a key ring, with three teething keys, and a remote with three buttons that are supposed to beep when you press the buttons. The sounds worked fine on the rattle for two years.

When the sound stopped working, I looked to see if i can replace a battery. However, this toy has a built in battery which cannot be replaced. It is located inside the toy. When I contacted the company about this problem, I made them aware that the packaging does not indicate anywhere that there is a battery that is non-replaceable, NOR that this toy will stop working eventually.

I feel cheated into buying a product that when I first purchased it made key sounds and now, it's rendered useless. I asked to be compensated, because had I known that this toy will not work eventually, I would not have purchased it. I like to pass down my toys from one child to another.

Is this situation fair? Shouldn't the packaging at least be informative and tell me that there is a non-replaceable battery?

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