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Fisher Price makes a lot of toys. Maybe it's not surprising some of those toys and other products turn out to have problems ranging from minor to serious but many parents we hear from think the company could do a better job of dealing with the problems.
Besides the complaints in this section, be sure to check our Recalls Section for last-minute recalls.
Jen of Concord CA (03/07/09)
Several months ago my husband and I bought a Fisher-Price Rainforest play-yard. Last month I was looking at BabyCenter.com's recall webpage and noticed that this play-yard had been recalled for safety reasons, so I contacted Fisher-Price immediately as they article recommended. They had me identify the play-yard by asking me if there were panels on the side that included 4 different logos, which it did. So they told me to cut those out and send them back to them using the pre-paid label they were going to send me via email. I received the email the next day and sent the panels back to them just a few days later. I was supposed to receive my 100 reimbursement w/in 6 weeks or so.
A couple of weeks ago, a rep. from their Cust. Rltns. dept. called me and said that I had only sent the portion of the mesh sides that had the logos on it and they needed the entire side panel, which they had not made clear to me during the call, nor in their letter (the one I received via email). They told me that instead of the 100, they would only give me 50 reimbursement if I couldn't provide them the rest of the side panels. However, at the conclusion of my initial phone call to them weeks ago, I asked what I should do with the remainder of the play-yard and they said I should discard it immediately, which I did. Now I have no recourse to get my remaining 50 due to me and even after calling Mr. N. Friedman's office (the President of Fisher-Price), they are unwilling to send me the other 50.
Mr. Friedman simply forwarded my call back to the same rep. I had already spoken to. I feel that Fisher-Price is using this miscommunication to take advantage of me and save some money. Fifty dollars will not buy me a comparable play-yard and it seems very unscrupulous that they would take advantage of a mother, a loyal customer, like that. It's not as if I'm attempting to defraud them in any way - it simply was not made clear to me during my initial phone call that I had to cut the side panels corner-to-corner in order to be eligible for my refund and as I stated earlier, their letter does not clarify that either, which they acknowledged to me.
On the other hand, they have assured themselves that I will not be using the play-yard since they have the side panels, albeit smaller sections than they'd like, indicating it could certainly not be used any longer. Basically, they cannot be held liable for any injury to my children, which was their intention in the recall. I did what I thought I was supposed to do and all I'm asking is that Fisher-Price do the right thing as well.
I am unable to replace the play-yard that I destroyed and discarded per FP's direction with a comparable one, since they gave me only half the value of their play-yards. Lacara of Clarksburg, WV February 18, 2009
Lacara of Clarksburg WV (02/18/09)
I received the Spinnin' Around Musical Zoo as a Christmas gift for my now 5 month old daughter. We did not open it right away but just did. Only to find out that the toy has 2 pieces that are supposed to be hedges, and I was given 2 of the same ones. I was supposed to get one that has what appears to be a hippo and maybe a butterfly and one with a lion and a zebra. The one I need has a tab on the left side that allows the hedge to lock in. It is the one with a hippo. Instead I received 2 with tabs on the right with the same pictures of a lion and a zebra.
Whitney of Texarkana, TX January 29, 2009
Whitney of Texarkana TX (01/29/09)
We got the Fisher Price digital kid-tough camera, and our daughter used it for about 12 hours before it started having problems. You turn it on, than it shuts off. We changed the batteries twice, and sure enough it still doesn't work. Looked up this issue online to find countless other people complaining about the same issue. Many of them took their cameras back and exchanged them, only to find the same problem in the new camera. This toy needs to be recalled...it's way too expensive to only work for 12 hours.
Gateway of Delta, CO January 28, 2009
Gateway of Delta CO (01/28/09)
it was brought to our attention that the little mommy fisher-price toy says that Islam is the light. the rest of the stuff that the doll says is just baby babble, but about the third sentence it says, at the end, islam is the light. we promptly brought the toy to customer service, but absolutly nothing was done about it. The lady just exclaimed thats interesting.
I personally felt offended that fisher-price would program their toys with that message, especially in this day of unrest and terrorism throughout the world. Connie of Louisville, KY January 27, 2009
Connie of Louisville KY (01/27/09)
I purchased a Fisher Price Medical Kit from Toysrus just before Christmas of 2008. It was the one with the green cloth bag, anyway, my son is almost three and the age requirements were from the age of 2 to 5 so I saw no issue in purchasing this item. However about a week ago he managed to get the syringe pulled apart, and it came into three parts including the spring that was obviously a choking hazard.
I went to return the item to Toyrus, wanting to exchange the item for a different one. But was approached by a sign that said all returns and exchanged must be accompanied by dated receipt. Of course I didn't have a receipt because all I bought was the medical kit and a cars sofa I didn't see the need to keep it, after talking with the manager I managed to get back some money but not what I paid for the item. Courtney of Port Augusta, OTHER January 19, 2009
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