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Fisher Price

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Fisher Price makes a lot of toys. Maybe it's not surprising some of those toys and other products turn out to have problems ranging from minor to serious but many parents we hear from think the company could do a better job of dealing with the problems.

Besides the complaints in this section, be sure to check our Recalls Section for last-minute recalls.

Courtney of Port Augusta OTHER (01/19/09)
we purchased a fisher price power plus swing in december 2008 my son was born 16 november 2008 and after using the swing only a few times the music now does not play. the swing cost me 230 dollars and i think for something so expensive this is ridiculuas. i did not keep the reciept for the product which means i could not return it. im very disapointed.

Tina of West Liberty, OH January 18, 2009

Tina of West Liberty OH (01/18/09)
I bought a fisher price smart cycle for my 4 year old grandson for christmas he used it a week and the left petal stripped. now its sitting in a room and he can not use it. Its really disappointing because i am a single mom and have little to spend and then i have this problem

the smart cycle has no left petal it wont stay on. I think the company should at least send a new petal and see if it works for the price it should work longer than a week

Terri of Fredericksburg, VA January 17, 2009

Terri of Fredericksburg VA (01/17/09)
I received the Fisher Price Rainforest Swing as a baby shower gift on May 24th 2008. My son was Born on August 20th, 2008, we started to use the swing in mid September. In mid October I noticed that the music is soo faint that you could hardly hear it. My son has only been in this swing maybe 5 times. This swing is practically brand new and I am very disappointed at the fact that this product did not last very long.

Cynthia of Brooklyn, NY January 3, 2009

Cynthia of Brooklyn NY (01/03/09)
I must say, I have never complained about a toy before. But now, I must speak about the Mickey Mouse Race Track. THis thing is such a piece of garbage. For 54, I was expecting something that at least stayed together when you played with it or moved it AN INCH. It falls apart constantly. The red tracks come apart if my son just brushes against them. The two end pieces come off, and they don't hook together all that well to begin with.

I am very disappointed with this product. My son could not wait for this, and when he finally gets it, all he does is complain that it is broken again. THe little hook that holds the cars down while you are HAND PUMPING them to go already broke off. This is the cheapest toy for the most expensive price. We are not happy.

Kelly of Aurora, CO December 22, 2008

Kelly of Aurora CO (12/22/08)
I purchased the Fisher-Price Deluxe Auto Mirror with music and lights. I am currently 38 weeks pregnant and only have a few weeks until delivery so I decided to set up the mirror. The mirror takes three AA? batteries and the remote takes three AAA? batteries. I had the mirror with the three AAA? batteries in the babys nursery on the second floor of our home and put them in there. I had to use a Phillips screwdriver to open the door to put the batteries in.

I put them in and then screwed the battery door shut. I then tried to turn on the mirror to activate the lights and music, but nothing happened, the unit would not turn on. I tried turning up the volume thinking that was the problem, but still nothing. I then thought maybe the mirror would not work without the remote so decided to get the remote going and try it. I had the AAA? batteries in the basement, so I put the mirror down on the ottoman of my rocking chair, and the material of the ottoman is cloth, foam, and wood.

So I then went to the basement with only the remote and did the same thing, I opened the battery door with a Phillips screwdriver and put in the batteries, and as I was screwing the battery door shut I thought that maybe I put the batteries into the mirror backwards and that is why it was not working. So I then went directly back up to the nursery on the second floor and picked up the mirror and when I turned it over I noticed the door to the batteries was very hot and I could smell a burning smell.

This concerned me greatly so I ran into our garage and put the mirror on the cement floor where it could not burn anything and unscrewed the battery door. When I opened the door I noticed that the batteries were melting and the burning smell was very strong, so I opened the garage door to get the smell out. I then tried to pry the batteries out of the mirror with a screwdriver the best I could, but they were not moving very well because they were melting and it was hard to get them out. At this point I was very concerned the unit was going to catch fire so I threw it outside into our driveway. It then made a popping noise and smoke came from the unit. I waited until the smoke was gone and threw it onto my grass which is covered in snow. I figured it would not burn up there. The next morning I had my husband check to be sure the batteries were put in correctly, and they were. There was nothing I did wrong in installing the batteries that would cause this sort of reaction.

I am very lucky that I went right back to the mirror when I had it in the nursery sitting on the cloth ottoman. I fear if it would have been left there and not taken care of it could have been a serious fire hazard. I have never heard of this type of thing happening and I have certainly never seen batteries heat up to the point of melting and then exploding with smoke, this was a very frightening experience and could have had a much worse outcome had I not intervened.

I called the toy manufacturer and spoke with an operator. I told her the story and she was very apologetic and said she has not heard of any sort of issues with this product. She said they would like to look at it to see if they can assess what caused the problem, and also to alert their factory. She also offered to send me a free replacement, but I dont want to use this product ever again, so she is going to send me something similar, and something that she will test before she ships it to me. I feel like she was sincere in her response and her shock at this happening. I just hope the manufacturer takes it seriously and gets to the bottom of why this happened with my product. I feel it could have had a much worse outcome if I would not have checked the unit right away like I did. I also want my experience to be known in case it happens to someone else. Not only do I view this product as a fire hazard, but if someone were to touch the battery when it was melting it is my understanding that damage from the battery acid is extremely dangerous as well.

Erin of Chicago, IL December 18, 2008

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