Complain about a product or service

Graco Infant Seat

Kacie of Cassopolis, MI October 4, 2009

I bought the Disney infant carseat. Got it all ready to take to the hospital for when I had my son. When we were getting read to leave the hospital, the nurse came it to see if we had him in the carseat right & relized that the latch that hold the straps together was missing!!! The hospital wasn't going to let us leave without his being in a safe carseat. What end up happing is they gave us a carseat as a gift, THANK GOD FO THAT! So I have a carseat that is missing the latch. How could this happen? Bought at Walmart in Elkhart, IN.

Amanda of Pflugerville, TX December 4, 2006

Amanda of Pflugerville TX (12/04/06)
While my infant son was in his infant carrier (part of the Graco Travel Lite system), the carrier fell off of a shopping cart, causing my infant son to receive a skull fracture. The latch system on the back of the carrier does not latch securely onto the shopping cart, as it is made to do, which resulted in this injury (I was at Wal-Mart, a national chain, and therefore a very common style of shopping cart)

We did not take up legal action against Wal-mart, as this seemed to be a product defect with Graco. However, just 2 days ago, I met another person who had the EXACT same thing happen (she also has a Graco Travel Lite system) to her infant son in September. She said it was okay for me to give her information, if needed, as another contact who has experienced this horrible problem. When I learned about this, and that it seems to be a much further-reaching problem than just my family, I had to report this, as there are probably babies getting hurt all over the country from this type of defect. The latch system is insufficient, and unfortunately, we did not learn about it until it was too late.

My infant son suffered a skull fracture at 4 1/2 months old, was hospitalized overnight, had to have cat scans done. The medical bills are upwards of 5,000.00.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.