Complain about a product or service

Scholastic

Patti of Paradise CA (11/12/07)
I purchased some Scholastic books through school for my child, not knowing this was a Club. After receiving the initial order (which I paid for), I received a package at home addressed to my child. It seems we were now signed up for this club. Along with the magazine, there was an invoice. At that point, I contacted Scholastic to find out why we received this package and why there is a bill. They said it was a club and each month we would receive more junk. I said no, cancel this right away. The following several months we continued to receive more junk from Scholastic. I called them again and was told there was no record of my canceling this club. I have not received anything since my last phone call to them, but now I am being pursued by a collection agency.

I believe this is now on my credit report via North Shore Agency, Inc. (collection agency). This is not fare business practice on Scholastic's part.

Irene of Jamestown ND (10/30/07)
My daughter received a product and returned it by mail. She was of the mistaken belief that this would be acceptable and that she certainly wouldn't have to be a victim or harrassment for $15.48 (cost of product). Now she is being harrassed by a collection agency for this account. A delinquent notice was received and a phone call was made to Scholastic on 12-7-06 at which time the customer service agent for Scholastic said the account was cancelled. Another delinquent notice was received and a call to Scholastic was made on 6-30-07 (Teresa); stating account was closed and balance was zero.

A notice from North Shore Agency Inc (collection agency) statement of recovery saying this account was turned over to them for collection. Call made to Scholoastic on 9-18-07 & spoke to Chris David and his supervisor Erik Rudd. Was assured the account was closed and that a letter verifying such would be sent out - never received. Called Scholastic on 12-12-07 and spoke to Debra at station #223; she assured me a letter was sent to address on account and that she would send another letter saying account closed. Never received it but did receive another notice on 10-25-07 from North Shore Agency (collection) for delinquent account.

Called Scholastic again on 10-30-07 to verify account closed. Was pretty much called a liar from a supervisor named Robin. She said that they (Scholastic) has sent notice to the collection agency on 6-20-07 to cease action on this account. After all this, I highly doubt that was done at all. In fact, when my daughter spoke to Chris David on 9-18-07, he made the comment that the collection agency didn't have a leg to stand on. How ironic!

Heidi of Cusick WA (03/13/07)
I ordered a book through my daughters school from Scholastic. I must not have read the small print, because, instead of 1 book, I continue to receive, and be billed for, material I did not order or did not intend to order. Each time I am billed, I write on the bill, PLEASE CANCEL THIS SERVICE. This went on for 2-3 months. Then, I tried calling Customer Service for an entire day, and could never get through to a representative.

Finally, I used an e'mail address provided on their automated message service, asking them to stop the service and advise me exactly what I had ordered so I could confirm what I was getting was what I had ordered, whether mistakenly or not, so I could determine if I would pay the outstanding balance. I received an e'mail saying that service was cancelled, and that they would provide me with shipping info that listed exactly what I was receiving.

A couple of weeks later, I received ANOTHER shipment of what I believe I am being billed for. No other explanation has been provided, except the fairly vague information on the bill. Finally, I just paid the bill of approximately $45 because this was just too much trouble to hassle with. I will never order product from Scholastic again.

Diana of Boca Raton FL (04/22/02)
My daughter received a Clifford the Big Red Dog ride-on toy by Scholastic as a gift. This toy is dangerous as both my daughters (ages 4 and 1) would flip off the toy forward VERY easily and fall face forward on the floor. Also, the ears of the dog can pinch little fingers. (FYI other ride-on toys they have do not have this problem).

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