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Toys R Us - Buyer Protection Plan

Lisa of Spring, TX January 6, 2009

Lisa of Spring TX (01/06/09)
I purchased the Buyer Protection Plan for the XBOX 360 that I got for my son thinking that is something happened it would be easy to fix right. Hell no. I was wrong.

The first time my XBOX messed up it took about a month before I got it back, and on top of that, a month later, the same problem happened and all I asked for was a new xbox since this problem is obviously going to keep happening. They said all I could do was keeping sending it in and they will fix it. This is an horrible especially since I was a loyal customer of this company. But no longer.

I am fixing my xbox with them for the last time, selling it, and them buying a new one from their competitor, Best Buy, which has no problem just giving you a new one the first time you have an issue with it. I will never shop there again and everything that I bought for my children for Christmas, I am going to return and purchase those items from another company.

Very bad customer relations.

Karen of St. Paul, MN January 5, 2009

Karen of St. Paul MN (01/05/09)
I purchased a WII system for my sons. I was told before I completed the purchase that the WII only comes with a 30 day warranty and if anything were to happen to the system it would not be covered. So my husband and I agreed to purchase the 2 year buyer protection plan.

A few days later I tried to go online and register and had no luck. Now the website does not come up. I believe that all of us who purchased this plan should have our money reimbursed. I will not purchase another item from ToysRus ever again. I would like to be reimbursed for the 39.99 that I had to pay for a plan that is probably not worth anything.

Alice of Woodburn, OR January 3, 2009

Alice of Woodburn OR (01/03/09)
I purchased a buyer protection plan for a remote control car. The sales person told me to just follow the instructions in the brochure she gave me to register the plan online. Trouble is, there is no place on the Toys R Us website to register the plan and a phone call to a number in the brochure was no help. Don't buy one of these plans--it's money down the drain!

Waste of money!!!

Nikki of Oklahoma City, OK December 16, 2008

Nikki of Oklahoma City OK (12/16/08)
I purchased a 400 dollar waterslide and paid 50 dollars for the Buyer Protection Plan. I asked several questions about the coverage. I was assured by the cashier that EVERYTHING UNDER THE SUN is covered. Of course, once I registered the BPP and had to file a claim, I realized I had been duped. It is a Repair/Service Plan -- NOT a replacement plan. I have to mail the slide off (um, it weighs hundreds of lbs) and get it repaired. They'll say anything to get you to agree. So ALL my purchases are now made ANYWHERE but TRU.

Francine of Astoria, NY December 15, 2008

Francine of Astoria NY (12/15/08)
I purchased an electric guitar and also purchased the protection plan. I asked the cashier what I have to do to register the plan she said it is so easy I am going to give you a booklet a follow step by step. I went online like the booklet said and couldn't find anywhere where to register instead I found lots of complaints about toyrus & to purchase more things. I am very dissapointed because I thought if something happens it is going to be covered, instead i was charged more for a vogues protection plan.

So far not much but it is not for the money it is for the principal. They are ripping people off for their hard earned money.

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