Complain about a product or service

Toys R Us Online

Janice of Selden NY (12/22/07)
On December 3rd I ordered a gift card to be mailed to me. The website the card would leave the warehouse in 2 to 3 days. Then it said it would arrive to me 6-10 business days there after. It is a Christmas gift for my 7 year old nephew. I still have to mail the card to another state. After several phone calls, I still did not get the card. They put you on hold and say they are going to try to find out through tracking were it is. I have always gotten disconnected.

I told them I wanted my money back for the card; they said they cannot do that. Now I do not have a gift for my nephew, thanks to the unprofessional way Toys R Us runs their company. I will never again shop there or in Baby R Us. I tried to get a corporate address to write a letter. That is a joke. I am unable to find it.

Jen of Ephrata, PA December 18, 2007

Jen of Ephrata PA (12/18/07)
I ordered a crib & changing table on October 30, 2007. I received the changing table in less than a week on Nov. 2. As I was waiting for the crib I kept checking the Fed ex tracking which said that the crib was going to be delivered Nov. 7. That day came and went so I checked the tracking again and it said that the package was damaged in transit and was being returned. It arrived in Washington state and was signed for a week later on Nov. 15. The following week I started calling every week to every week and half to try and resolve the issue and as of today Dec. 18 I have not received the crib or any type of refund. This is very frustrating seeing as how I'm more than nine months pregnant and still without a crib.

This situation is causing me very much stress and frustration in a time when I need to relax the most. I need a crib, but can't afford to get one because Toys r Us is fumblineg around with my 287.49.

Charlotte of Bel Aire, KS December 11, 2007

Charlotte of Bel Aire KS (12/11/07)
I ordered from Toys R Us online, and there was sufficient availability of items. Then I start having items canceled for being unavailable. However, I am still charged for all items including shipping on all items. I called in to Toys R Us and received the "I know how you feel" speech. I asked for similar items to be shipped but was told that this was not able to be done.

I finally got a supervisor to issue a credit for the items. However, it will all be going back to a gift card, even though only a very small portion of my purchase was by a gift card--the rest was on a credit card. The gift card will be totally useless as I WILL NOT be going back to Toys R Us after this!

Julia of West Monroe, LA December 11, 2007

Julia of West Monroe LA (12/11/07)
I applied for and received a ToysRUs credit card so I could Christmas shop online for gifts for my four granddaughters. Last night I spent 2 hours selecting my gifts, proceeded to checkout, and when it came to selecting my payment type I found to my surprise they do not accept THEIR OWN CREDIT CARD online. That stinks.

I have to go to the mall, and that's what I was trying to avoid.

Gail of Sterling, VA December 10, 2007

Gail of Sterling VA (12/10/07)
I did an online order with Toysrus.com on 11/27. It deducted the money from my account and said the item would be shipped immediately. I checked several times online and it kept showing my order processing. I called the 800 number on 12/9 to check on my processing order. I was told then that the order had been cancelled because of a problem with a Paypal payment. They offered a promotion to use Paypal. I checked with Paypal who said there was not problem. They held the funds for more than 5 days and when the order wasn't processed, the funds are returned to my account.

Now, coincidentally, the item is no longer available. The customer service attendant lied multiple times. They sold more than they had and tried to make things up as to why they weren't filling orders. I will never shop with them again and they really don't have anything that you can't get elsewhere. I ordered the Lego item from Amazon and will still get it by Christmas. If you are smart, do not order from Toysrus.com. Also, everyone should know not to buy gifts there. They do not give ANY refund or exchanges unless you have a sales receipt.  I am contacting the corporate offices and the BBB to report their bait and switch tactics. I also asked why they did not contact me if there was a so called problem, they had my phone number, they studdered and said they usually do but didn't this time.

Tina of Leachville, AR December 5, 2007

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