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Toys R Us Online

Dominique of Bayside NY (11/07/06)
I ordered 2 items online during a promotion on Little Tikes toys. The promotion was that if I buy a 19.99 or more, toy, I can get a 19.99 or less, toy, for free. So I choose 2 items. The first one was the Easy Score Basketball Set which was priced at 22.99, with free shipping and the second one was Little Handiworker Workhorse which was priced at 19.99 with free shipping. Both items were showing in my cart and I even saw the item at checkout. So I received the first item the basketball basket really fast, however I did not received the other toy at the same time and waited a few days to see if it was going to arrive. After a week I wrote to and called Toys R Us and they told me that I didn't ordered the other item that they couldn't see it in my cart. After I explained that I would have never ordered the basketball if it wasn't for the promotion, since winter is coming and that I was REALLY showing for me at checkout, they told me someone would contact me. So then again I waited for week without news from them, then finally I called and they told me they had already taken their decision that they didn't contact me (that they were sorry they didn't)and that I would not received the other toy.

Kenneth of Murrayville, GA October 30, 2006

Kenneth of Murrayville, GA (10/30/06)
I ordered a TMX Elmo and received an email confirmation of the order.  Then I received another email stating that the item was on back order, but I was assured that the item would be available for the christmas season. Then I received a third email stating that my order was cancelled by them.

I passed up the opportunity to buy an Elmo from my local Target store when they were available.  Now the only place I can find one is on ebay at a 200% increase in price.

Sharon of Naples, FL August 30, 2006

Sharon of Naples FL (08/30/06)
I ordered 2 Deal or No Deal handheld electronic games online. They confirmed order #8530354792-001. I recently received an email confirmation that both games had been shipped. When the package came, there was one in the box. The packing slip said there were 2 and it also charged me for 4 ga I called and questioned the shipment. They said due to demand they could only ship 1. I asked why the confirmation and packing slip said 2 and Vanessa, who I was speaking with had no answer. When I questioned the shipment she said it was UPS. They have nothing to do with the charges for merchandise. They are supposed to be sending me a credit for all but 1 game. I told her they should have notified me they were only shipping 1 instead of their confirmation and packing list saying 2. I feel this is very poor business practice.

Kathryn of Cranberry, PA August 16, 2006

Kathryn of Cranberry PA (08/16/06)
Ordered Little Mommy Potty Training Doll and on three different occasions they shipped Little Mommy Nuture Doll - called first time and complained and reordered and when second doll arrived same wrong doll again and called again and spoke with manager and he said he would immediately e-mail warehouse and make sure bin numbers and SKU numbers were right so right doll would be shipped next time - third doll arrived - wrong doll Little Mommy Nuture Doll once again - called manager again and said he checked and e-mail was sent - evidently nobody checked it or they have idiots working there.

Actually had to drive (with the price of gas today) to return three different wrong dolls to UPS Centers for return shipment.

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