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Robert of Pittsburgh PA (09/12/08)
On 9/11/08, I went to purchase a 14 Diego bike for my son's 3rd birthday. When I got to the register with the purchase slip, I was told that the only bikes they had in stock were already assembled, and that I was going to pay the 10 assembly fee. For a moment, let's forget that every other store that sells bike in my area has FREE ASSEMBLY on their bikes. I DID NOT want a preassembled bike, because it is essentially a floor model. Most reasonable stores would discount the floor model to sell, but I was being asked to pay extra.
So, I spoke with a manager. He informed me that it is Toys R Us's policy not to wave the 10 assembly once the bike was built. So, I asked if he could discount the bike by 10 to offset the assembly fee (which I did not want). He refused to budge on the matter. I called 1-800-, and spoke with a representative named Kristen. She put me on hold to speak with her manager regarding my problem. Initially she was very polite, but after speaking with her manager she became very condesending. Her manager told her that it is Toys R Us policy to assemble as many bikes in store as possible because customer's can not assemble the bike correctly on their own. Basically, calling Toys R Us customer's stupid and incompetent. And continued that if I had ever assembled a bike that I TOO would never want to do so again.
As you can imagine, I was OUTRAGED by this notion. Kristen told me that she could open up a case, and that I would be contacted in 72 hours. WOW! 72 hours really! I searched any other store in the area that would carry children's bikes. After having no luck I was forced to go back to Toys R US to purchase the bike and pay for a service that I did not want. During my search I found that every other store provided bike assembly service for FREE. I also found out that Toys R Us is the only toy store in my area.
I am FURIOUS because I don't want to give Toys R US another dime of my money. This is a simple matter of right and wrong. And Toys R US is WRONG. So to sum up, I paid extra for a floor model that should have been discount, and was meet with not only indifference, but treatly rudely and condesendingly. I only purchased the bike because it was the only thing my son wanted for his birthday.
Paid 10 extra for a service I did not want in the first place, because according to Toys R US their customer's are stupid and incompetent. Jennifer of Barrington, Il, IL June 26, 2008
Jennifer of Barrington, Il IL (06/26/08)
I purchased 600 in electric cars for my kids on the Toys R Us credit card with six months no interest program. I made a second transaction (a service agreement for one of the cars) about 15 minutes after the first transaction was completed and because of that second purchase, I cannot avoid paying interest on the second purchase until after the first item with deferred financing is paid off. I cannot stipulate that the second amount be paid first. I feel this is wrong.
I have accrued 1 in finance charges on the second 47 purchase. The card will be paid off today. The finance charges represent a 30% interest rate. I am reporting this because of principle. Toys R Us is a store where many parents might make poor decisions because of the look in their childs eyes. Some of those parents might really rue the day they made that purchase; believing that they thought did not need to come up with the full amount for 6 months. I feel that these facts are critical to the decision making process and they should be highlighted rather than burying them in fine print. It should be just as important and explained just as clearly as the no interest point. Patty of Middlesex, NJ June 24, 2008
Patty of Middlesex NJ (06/24/08)
Purchased an Intex pool 18x9x52 for 799.00 on 5/30/08 online. Saw on 6/23/08 that the sale price was 629.00.. Called them. Said they do not do price adjustment. Any store I have ever ever dealt with will do a price adjustment within 30 days of purchase. Did not find any info on their website regarding this. I want the price difference refunded to me, together with tax adjustment.
W. of South San Francisco, CA June 23, 2008
W. of South San Francisco CA (06/23/08)
My wife and I went to Toys R Us, in San Mateo, on 6/15/2008, and bought a few items. I didn't notice until a couple days later, when I was filing away the receipt, that they charged an item TWICE. So I went back to the store on Saturday, 6/21, explained and showed the receipt, and the first thing they asked was did you call in about this? I didn't, so she talked to the store manager on the side, and he didn't approve it. She came back and said that since I didn't call in, they couldn't refund it. I reasoned that it shouldn't matter if I called in or not, it's still an item charged twice.
So I asked to talk to the manager, who told me I should have called in earlier. I argued that it was only 6 days, and that their refund policy was 45 days from the date of purchase, as stated on the back of the receipt. No, he said. He cannot give out any refunds without any merchandise being returned, it is against store policy. I reminded him I was billed TWICE for ONE item, therefore I don't have an actual item to return, and I just want my money back. He said no, he can't offer any refund without merchandise to return, and that there was no 'proof' that I was double charged for one item, and rudely walked away. I know economic times are tough, but when you CHEAT customers, this is where a store loses their INTEGRITY.
I lost 12.99 + tax. This isn't a big amount, but I've learned my lesson and will check my receipts after EVERY STORE purchase. Toys R Us is scamming their customers! Check your receipts in the store, BEFORE you leave... Barbara of New York, NY June 6, 2008
Barbara of New York NY (06/06/08)
i purchased a tread mongoose bike in may from this store mentioned above when i arrived home i realized that the cashier charged me 12.00 for assembly of the bike, but i bought the bike off the rack already assembled. i would like to know how if possible can i gert my money back.
Amber of Anderson, SC June 5, 2008
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