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Karen of Richland, WA February 17, 2009
Karen of Richland WA (02/17/09)
My son (6) got a Hot wheels monster jam arena.It was still intact in the box all securely fastened, we noticed that a vital piece was broken when we started to take it out of the box. Placed everything back in the box took the gift to local toys r us asked for straight exchange. They said to my son do you have the gift receipt. I told them no it was a gift from relatives from another state. They said sorry nothing we can do. I called 1-800- corporate office they said sorry no receipt, no exchange, no exceptions.
I feel for the people that work for TOYS R US, before long the corporate executives (fat cats) will have placed them in the unemployment line. Do to the simple fact they lost focus on the consumers that buy a toy for the child. In return then causes that child to buy for their child. But, with memories of how they were treated and their parents were treated over a simple exchange of a broken toy, sold to the parent, grandparent, friend, or family member for the child in their store to be denied the simplest request. The corporate fat cats got their money and the rest of us got a broken good for nothing toy. I will not and my children will never buy from TOY R US again.
Well, I had my 3 children with me and they saw just how the real world works. It's all for the profit and nothing for the kids, no heart, no thought, no caring, no human compassion. Kira of Eagle, CO February 8, 2009
Kira of Eagle CO (02/08/09)
My son received a duplicate toy for christmas - attempted to returnt to Toys R Us however did not have the receipt because it was a gift which was purchased at a Toys R Us in IN. Spoke to the manager who was less then helpful and said that as January 1st that they would not take returns without receipts so now I am left with two of the same toy - maybe I'll sell it on ebay. This seems rather silly considering how many toys my kids receive from family and friends throughout the year. We'll be sure to let them know about the policy and to purchase toys from other toy stores in the future.
George of Indianapolis, IN February 5, 2009
George of Indianapolis IN (02/05/09)
It is unbelievable to me that people expect a store to return products unconditionally. I owned a retail toy store that was put out of business because of my customer friendly policy you all crave and desire. Don't you realize that even if a store carries your product that a return no purchased at that particular store means that store just bought inventory at retail not wholesale. The store must now sell that piece of inventory just to get its gross dollars back. In the process it just lost the opportunity gross profit plus the cost of processing the return. If the product is actually defective, the math is even worse.
Just follow the procedures. The store needs to protect themselves because unlike all you honest folks there is a whole world of scum out there. There are so many return scams I can't mention them here. In the case of electronics the manufacturers are the ones treating the consumer like crap. They don't want stores to process returns because the manufacture knows they would get dumped on. They make it difficult to cut down on returns. If you all insist on no questions ask returns a lot of businesses will close. The only ones open will be the ones with strict rules and there will be no competition to talk to. By the way -- I hope all you internet shoppers have discovered the joy of online returns.
Danielle of Selden, NY January 23, 2009
Danielle of Selden NY (01/23/09)
My daughter's birthday and Christmas are back to back. So I wanted to wait until after her birthday, January 17th, to see if she got any duplicate that I could EXCHANGE-not return. She got a walker for Christmas that she already had. I wanted to exchange it for a merchandise credit and I had a gift receipt. The person that gave her this bought the xmas present in October. The value of the toy was about 15-20. I was told that I could not get a merchandise credit because I was 9 DAYS past their 90 day return policy. The assistant manager Jay told me there was nothing he could do because his registers would not allow him.
I have worked retail management for over 17 years for major department stores. As a manger we would always override return policies to accomodate the customer, especially if there were going to use a merchandie credit! What ever happen to customer service. Instead I get a NO, I can't do that and a 1 800 number thrown at me. Which by the way was absolutly no help. They should be ashamed of their level of customer service, especially in this day and age were companies are struggling for business....they just lost mine. I will never shop at Toys R Us or Babies R Us again.
I will NEVER shop at Toys R Us or Babies R Us again. I have 8 friends that just had babies in 2008 and three more that are expecting in 2009. I will buy all my toys and babies good at Target or via the internet. I will also encourage all my friends and families to do the same. Francine of Astoria, NY January 22, 2009
Francine of Astoria NY (01/22/09)
To all these angry toys r us customers. Go back to the store with the receipt and the booklet that is worth nothing and ask for your money back. Thats what I did and got my money back. Hope to read more that did the same like me.
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