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Toys R Us - Customer Service

Matt of Atlanta, GA December 25, 2008

Matt of Atlanta GA (12/25/08)
We purchased a gift for our nephew from Toys R Us online on the 20th. We paid the guaranteed 2 day shipping rate which was actually more than the item we were shipping. Christmas Eve night we receive an automated email stating that due to consumer demand they were alerted that there was insufficient inventory to fill your order. To be notified on Christmas Eve is an impossible situation and to claim insufficient inventory when it is advertised as instock on the website is false advertising. This is the age of computers and electronic inventory methods. We will not ever purchase anything from Toys R Us in the future.

Chantel of Belle Chasse, LA December 18, 2008

Chantel of Belle Chasse LA (12/18/08)
I purchased my sons x-mas present on Nov 19, thinking I had plenty of time for it to come in. On Dec. 5 I received an email stateing that my purchase was sent back to the wharehouse.. It took them alomst a month to return me my money. Customer service was horrible I had 2 represntives hang up on me and got transfer over and over agian, I was finally able to reoer the item a month after my orginal purchase due to the fact it took them that long to returnmy money.

I called to check on it 2 days after my order and the women on the phone said that it was leaving the wharhouse that day. Them around 4 pm that day they sent me another email stating that my order was canelled. They offered me a 10% discount if I ordered it agian when it was in stock, but I could not use this discount in the store on the same item . needless to say they ruined my christmas for my son He has no present and I do not have money to replace his opresent until TOYSRUS deciedes to return my money

I WILL NEVER do business with this company again!!!

Terry of Branson, MO December 8, 2008

Terry of Branson MO (12/08/08)
I was writing concerning a situation I encountered with dealing with your stores recently. On Dec 5 my grandson was burned in a fire and is currently in UW Madison Burn Unit, where they are trying to get him to move, to no avail. Today Dec 8 my grandson seen a Toys R Us ad about the Black & Decker Jr Power Tool Workshop when he informed his mother that if he had that he'd get up and play right away. With his mother in the hospital with him and us grandparents more than an hour away with inclement weather approacing we proceeded to contact your store #6033 with hopes that if we bought it they could deliver it for us. We were informed that they could not help.

We then contacted the Salvation Army about our situation and found a volunteer to deliver the toy if we paid for it, I then recontacted the store and was once again informed they could not take cerdit card orders over the phone. As this was a special need situation I found this disheartening. Your website is filled with what your company does for children and can only assume that as the publicity wouldnt cover this incidence you would not help. As grandparents with more than 25 Grandchildren you can bet you will not see any of our money nor any money from our friends. This policy really sucks and a little help would have been appreciated.

David of Rockville, MD December 5, 2008

David of Rockville MD (12/05/08)
We purchase a Transformer bath and shampoo set, for our four year old son. Altough this product (made in China) marketing children, it was not a tearless brand. As a reminder.We adults can't be careful enough to trust that regulations standards and marketing businesses only concerns are our pockets and and not our responsible parents supervisional guidelines

As a resault (though we should've read the labels)the product irritated and burn his eyes.

Peggy of Plymouth, MN November 24, 2008

Peggy of Plymouth MN (11/24/08)
I live in MN, and wanted to purchase a playhouse for my granddaughters for Christmas in Wheaton, Illinois. This was an advertised product and the sale price was for 2 days only. I also had a 20% off coupon. Since I live in MN, I called the Downers Grove, ILL store to see if I could purchase the item at their store, have my son-in-law pick it up and have her honor my 20% off coupon and offered to give her the number off the back. First she told me they don't do orders over the phone and second said even if they came to the store to purchase it, unless they had the coupon in hand, she couldn't give them the extra 20% off (I had no way of getting it to them by the time the sale ended). I could purchase it on line and pay over 100 in S&H. Overall customer service for this company is poor.

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