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1800hotels

Barbara of Morristown, NJ August 25, 2009

The Internet site 1800hotels had one room at the Royal Decameron Hotel Montego Bay for the dates I wanted. Another website had one room at the same hotel. I needed 2 rooms; neither hotel could secure 2 rooms. August 22, 2009 9:06pm I called 1800hotels to reserve a room. At the same time my daughter called another site to reserve a room at the same hotel, so her family and I could both be in separate rooms.

Prior to providing any information to either travel site, we asked that the room was available and not in a pool of rooms as we wanted confirmation that we could secure 2 rooms at the same time. My daughter's reservation was completed. 1800hotels emailed me a travel voucher with the dates, took my credit card information and processed the reservation. I have a legal document from them that says I have a room at the Royal Decameron in Montego Bay for the nights I wanted. Nowhere on the document does it state that the room is not secured.

After about one hour on the phone, Frances. from 1800 hotels said she was having a problem getting a confirmation number and needed to talk to supplier. When she mentioned "supplier",I knew then that 1800hotels did not if fact have their own allottment of rooms. I asked for a supervisor, but she told me there was none available. I requested a supervisor to call me. No supervisor called me.

August 23 10:05 am -I called and spoke with Juliana who told me I may not have the room; she would call me back. She did not call back. August 24 11:45 - I called and spoke with Michael who told me a supervisor was not available and I was issued a refund (without me knowing this was done). August 24 11:55-I called and spoke with Stephany who told me the room was not available. I requested an email to state that. I again requested a supervisor to call me.

August 24 noon - Larry called me and heard the account of the situation and stated, "This is a mess." He said he would make attempts to get a room. August 1:25 - Larry called; no rooms from the wholesaler. I suggested he call the Royal Decameron. August 24 1:40 - Larry called and had talked to Carla at the hotel location and still not able to get a room.End of communication.

Please note that I explained to both Frances and Larry that there are several concerns that I could seek legal action on: Breech of Contract, Bait and Switch, Fraud, Class Action Suit. Christmas Holiday vacation plans ruined: My daugher, her husband and child have a room in the Royal Decameron Montego Bay. I do not. I bought airline tickets. TOTAL ECONOMIC DAMAGE: $2930.74 (to date)

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