Complain about a product or service

Adirondack Rentals

Saranac Lake, NY

Andrea of Jay, NY October 14, 2009

We rented a house from Lisa McKenna of Adirondack Rentals in upstate New York. We paid a $900 security deposit plus first and last month's rent, totalling $2700 to move into this rental house, which Lisa M owns at Saranac Lake, NY 12983. Lisa M never told us that the house was extremely dirty and dilapidated. When we arrived with our three Great Danes and three cats, we were shocked to see the condition of the house and it was extremely filthy as though the house had not been cleaned in several years. When we moved out of the house, we spent ten hours cleaning the house from top to bottom using bleach and Pine Sol, scrubbing all the walls, window frames, doors, and floors. We just received a partial refund of our $900 security deposit. Lisa M sent a note with this check stating that she was deducting five days of rent for dog odor. Great Danes are known for being a low-to-no odor breed of dog.

We feel as though we are being taken advantage of by Lisa M, who clearly did not keep up the house to begin with, i.e. broken windows, doors taped together with duct tape, black mold in the bathroom, cracked toilet seat, chunks of plaster missing from the walls, broken and missing window screens. I took photos of the house when we moved in because she refused to do a walk-through inspection with us. They say a picture is worth one thousand words. I have the photos to prove what the house looked like when we first moved in, and I would be happy to supply these photos to you.

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