Complain about a product or service

Aer Lingus

Emily of Sierra Madre,, CA January 3, 2008

Aer Lingus lost my bag on route from Paris to Dublin to Gatwick Airport in London. I paid 90 euro for this bag since Aer Lingus allows only one bag /passenger. I have called the Aer Lingus LA baggage claim number four times and told that the bag arrived at gatwick airport that I would need to contact gatwick Aerport in London to solve the problem. they sent emails to gatwick and that was the extent of their responsibility to me. I called JFK baggage claim number three times and left a message. the recording said that someone would return my call. I received no calls from Aer lingus.

Eric of New York, NY October 2, 2007

So I called Aer Lingus and was told I could I could fly standby on earlier flight and that the cost would just be 45 Euros if I got the flight (nothing if I didn't) well before I left for my trip. I then got to Shannon airport more than 2 hours before the flight departed (@ 6.30 am) and am told that there are no standbys for this flight (the same one I had inquired about) and that I must proceed to pay twice as much as my ticket (in addition to the original ticket) just to fly on an earlier flight which they told me had ample room. Never was I told I could check this in advance.

I've been lied to by someone at this airline, and if I miss my flight from Heathrow, which they don't seem to care about as historically this airline is NEVER on time, then I'll post an additional review. I was told by Aer Lingus and another airline that 2 hrs. 30 mins., should be fine, but let's see.

None yet, but if I miss my business class ticket from Heathrow, it will be about 4,000.

Juanita O' Driscoll of Waterford, MA March 16, 2007

I was staying with friends in Boston and was due to fly back to Shannon on Friday 5th Jan. Before the leaving the house,we called Logan only to find that our flight had been delayed and a recorded message said to call back after 5. We called again and spoke to a customer service agent in New York who eventually told me that the flight was cancelled until the next morning at 8am. We never even got a call from Aer Lingus.

So we spent the extra night with our friends and got up at 3am to be at the airport at 5am the next day. We called the airport again to check the flight was going and there was no mention of it on the recording. There was no one in customer service until 8am. So on arrival at the airport, I was told our flight was once agin delayed until 12 noon. This meant that we had to go back to our friends house and wait 8 hours!! We flew home with about 300 teenagers who had been skiing. You may as well have been at a teenage disco.The air stewards took no control. We arrived back in Shannon at 11pm, 17 hours late. We missed out on a full day at home to get over jet lag. HAve sent 5 letters since 9th January. Got a response on 25th, to say someone would be in touch shortly. Well if you call 51 days shortly...

Paul of Dun Laoghaire, OTHER February 26, 2007

My wife and I travelled to Brussels from Dublin in December 06.  We flew Aer Lingus and enjoyed a fantastic weekend until it was time to leave on the Sunday.  On arrival at Bruissels Airport we were informed our flight was cancelled due to bad weather in Dublin and they would fly us back on Thursday, a full 4 days later.  I stated that this was unacceptable and what did they intend to do for us. They said nothing, no hotel, no alternative flight, nothing.  I made alternative bookings with British Midlands who had no issues in flying to Dublin, but it did cost an extra 600.  After that we found out you cannot contact them by telephone, they refuse to take calls and will not accept any complaints in anything but writing.  We sent letters, 6 now in total, but have still had no reply.

Declan of Dublin, OTHER August 3, 2006

Checked four bags in with Aer Lingus on Friday 7 July at Heathrow for a routine flight to Dublin, but only three arrived in Dublin. Usual stuff from Aer Lingus baggage clerk - will definitely be on next flight..will have it delivered to you within 24 hours etc etc blah blah. The bag never shows up. Next comes the check in with us procedure. Total nightmare. The bag had approx 1,000 euros worth of clothing and other items, but Aer Lingus, of course, won't pay. You have to wait three weeks, and keep checking in with us to see if the bag turns up.

Checking in with Aer Lingus turns out to be a nightmare. Nobody answers phones. you are directed to a website (mylostbag.com, which is totally useless. From there you can send emails but nobody answers. Eventually get through to somebody on the phone. She confesses to me that they don't actually look for missing bags, but hope that the system may find it. She sends me out a form in which I am to list the contents of the bag. It comes three days later. I fill it out and return it. A week later, while still checking in with them, they reveal to me that they don't have the completed form. Lost, perhaps ? They send me another one. I fill it in and return it. again, nothing happens.

Fortunately, I have travel insurance, but the insurance company tells me I need a letter from Aer Lingus declaring the bag has bee nlost (this can only happen after 21 days). I wait the 21 days, and send Aer Lingus a letter by fax asking for this declaration. nothing happens. I phone after three days, but get the answering machine. After a further three days, I send them a second letter by fax. Again, nothing happens. I check in mith mylostbag,com. nothing new. I send an email from the mylostbag.com site, but get no reply. This is now four weeks since I checked in my bag at Heathrow. No wonder Waiting for Godot was written by an Irishman. He mus thave worked for Aer Lingus.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.