Complain about a product or service

Aeromexico

Roxana of Temecula CA (03/04/09)
I had called in prior to my departured to see about the luggaged amount, due too I was traveling international I was allowed 2 carry-on. But when I got their they told me that because I was connecting with another airline and also becasue I had a 5 between flights it was not consider international flight. So I had to pay 265.00 for the 2second bag. This is outragous and would like to see how I can take care of this for a refund or something

Susan of Fort Collins, CO February 23, 2009

Susan of Fort Collins CO (02/23/09)
We purchased tickets through their website to Mexico via Tucson AZ. When we arrived at Tucson, AeroMexico had pulled out the airport, leaving no one there to help us. THey never contacted us about the move. We were able to rent a car and go to Phoenix to catch a flight that went to the same destination. We requested reimbursement of the 80 in cost, and though we sent numerous requests, the only response I received was to transfer me to the US customer relations, and they have never responded at all.

If they had contacted us, we could have changed our flight via Phoenix (it would have been less expensive even)and avoided the stress of nearly losing our vacation. And on the way back, even though we had made arrangements for the change in route, when we got to the airport, they had no record of it. They do not care about their customers at all.

Victor of Los Angeles, CA January 4, 2009

Victor of Los Angeles CA (01/04/09)
I purchased a ticket online on 12/2/08.The ticket was reserved for 01/03/09. I received the confirmation and I paid with my credit card. The day of my trip I arrived to the airport and I was told that my ticket was cancelled because It was not charged to my credit card. I never was notified about this issue. Since I really needed to go Mexico for a surgery on Monday, I asked the Aeromexico's employees to solve my situation. The only answer I received was that I had to buy another ticket, and there was nothing to do about.

As a result I bougth another ticket for 800 USD. The ticket reserved at first was 441.94 USD.

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